Monthly Archives: August 2016

WOW Customer Experiences!

Posted on August 25, 2016 by Patti Fralix

Different customers want and expect different things from the businesses they support.  While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction.  It just makes sense that since there … Continue reading →

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Relationship Management

Posted on August 17, 2016 by Patti Fralix

All of us are in the business of relationship management, whether we think of it that way or not.  This is true on a professional as well as personal level.  On a personal level we have relationships with our family … Continue reading →

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Service Recovery

Posted on August 10, 2016 by Patti Fralix

It is my favorite restaurant, and has been for more than 20 years.  It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading →

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Let It Go

Posted on August 5, 2016 by Patti Fralix

What do you do when you can’t resolve conflict?  It is a given that we will have conflict.  There seems to be more of it lately than ever before.  Our current political environment is a great example.   I have … Continue reading →

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