Category Archives: Relationships

Customer Service at its Finest

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading

Posted in gratitude, Relationships, service | Tagged , , , , , , , , , , , , , , , | Leave a comment

A Restaurant That is An Institution

Restaurants that become an institution are rare. There is one in Raleigh, Angus Barn. Until this week, I only knew of Angus Barn as such an institution. I now know of two, Angus Barn in Raleigh and Sea Captain’s House in … Continue reading

Posted in Relationships, service, travel | Tagged , , , , , , , , , , , , , , , , | Leave a comment

What Makes People Care?

What made the Delta agent in the Sky Club in Raleigh this morning care? What made him decide to go out of his way and change our flight from one with a stopover to a direct flight and put us … Continue reading

Posted in best self, life, Relationships | Tagged , , , , , , , , , , , | Leave a comment

Our Impact On Others

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading

Posted in best self, Relationships | Tagged , , , , , , , , , , , , | Leave a comment

Reach Out and Touch Someone

I have been a member of WW (used to be Weight Watchers, now WW) off and on since the mid 1970’s. I have made Lifetime twice. My last recommitment to WW started on May 16, 2019, and I have been … Continue reading

Posted in best self, Relationships, service | Tagged , , , , , , , , , , , | Leave a comment

We Can Be Right, and Still Be Wrong

We have three choices when faced with conflict. We can avoid it, ignore it, or confront it. To “confront” it does not mean to be confrontational, it means to address it, to deal with it. Sometimes the best approach is … Continue reading

Posted in change, conflict, Relationships | Tagged , , , , , , , , , , , , , | Leave a comment

How Do We Spend Our Time?

Summer is passing quickly, and you may have a lot left that you want to do before fall arrives. Whether you have children who will be back in school soon or whether you are back working physically at an office, … Continue reading

Posted in family, life, Relationships | Tagged , , , , , , , , , , , , , , | Leave a comment

The Customer is KING

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading

Posted in Relationships, service | Tagged , , , , , , , , , , , , | Leave a comment

The Customer is King

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading

Posted in Relationships, service | Tagged , , , , , , , , , , , , , , , , | 1 Comment

What is Really Important?

COVID has changed many people, me included. Some things that previously bothered me, no longer do. Well, that isn’t totally true. Some of those things still bother me, I just choose to let some of them go. I have decided … Continue reading

Posted in family, gratitude, life, Relationships | Tagged , , , , , , , , , , , , , , , , | 2 Comments