Category Archives: Relationships

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

Lessons From A 6-Year-Old

Posted on March 30, 2023 by Patti Fralix

How soon should a thank you note be written after the event that requires one? “Requires one,” you might ask? We will come back to that later. For now, let’s pose the question again. How soon should a thank you … Continue reading →

Posted in gratitude, life, Relationships | Tagged family, Fralix, friends, gratitude, lessons, life, Patti Fralix, relationships, thank you notes, The Fralix Group, writing thank you notes | 1 Comment

Retail Challenges

Posted on February 22, 2023 by Patti Fralix

I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading →

Posted in change, Relationships, service | Tagged A Year in the Life of a Recovering Spendaholic, customer service, expect delays, expectations, Fralix, Joshua Becker, lack of friendly service, lack of service, lack of the basics, more patience, online shopping, Patti, Patti Fralix, poor attitudes, retail challenges, shopping, short-staffed, The Fralix Group, The More of Less, time | Leave a comment

What Does Love Have To Do With It?!

Posted on February 14, 2023 by Patti Fralix

Happy Valentine’s Day! This day in the year that some think was created by Hallmark and florists to sell cards, flowers, and candy is here again. My, doesn’t time fly? I hope you have a wonderful Valentine’s Day with your … Continue reading →

Posted in best self, change, Relationships | Tagged Be your best self, candy, change, chocolate, February, flowers, Fralix, Happy Valentine's Day!, healthy emotionally, Heart month, Hugs, life, love, love yourself, Patti Fralix, relationships, Self-confidence, Self-esteem, The Fralix Group, What does love have to do with it? | Leave a comment

Retail in December

Posted on December 8, 2022 by Patti Fralix

Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading →

Posted in Relationships, service | Tagged customer service, Fralix, friendly, NC, Northrop Antique Mall, Patti, Patti Fralix, retail, Retail in December, sales, Southport, The Fralix Group, waitress | Leave a comment

Minding Our Manners

Posted on November 30, 2022 by Patti Fralix

We have all heard it; “If you can’t say something nice, don’t say anything at all.” So often we fail to follow this adage, however, and say something that falls in the “feel good behavior” category, behavior that feels good … Continue reading →

Posted in best self, gratitude, Relationships | Tagged be nice, Brene Brown, comfort the disturbed, compassion, did you mind your manners, disturb the comforted, Fralix, holidays, I am here to get it right, kindness, manners, Minding Our Manners, Patti Fralix, respect, spending time with family, Thanksgiving, The Fralix Group, why are we mean?, why do we hurt others? | Leave a comment

The Great 100 Nurses

Posted on October 12, 2022 by Patti Fralix

Whose heart have you touched lately with words of affirmation? Do you know whose life your actions and words have touched through the years? It is sometimes easier to remember the problems we have had in relationships, and not be … Continue reading →

Posted in gratitude, Leadership, Relationships | Tagged connections, Fralix, gift of reconnecting, Janice Laurore, life, making connections, Patti Fralix, relationships, Shirley Harkey, The Fralix Group, The Great 100 Nurses, touching others | Leave a comment

Kindness Matters

Posted on August 25, 2022 by Patti Fralix

The importance of kindness has been a common theme lately, probably since Covid. While kindness has always been important, I think it has become more so recently. There are signs of the focus on kindness everywhere. Examples are signs on … Continue reading →

Posted in gratitude, Relationships, service | Tagged be kind, compassion, concern, considerate, courtesy, customer service, family, Fralix, friendly, friends, generous, gentleness, gifts, goodness, gracious, helpfulness, intangible, kindness, kindness matters, life, love others, loving, matters, neighborly, nice, patience, Patti Fralix, relationships, tangible, The Fralix Group, thoughtfulness, understanding, unselfishness | Leave a comment

What To Do When Disappointment Sets In

Posted on August 18, 2022 by Patti Fralix

Sometimes life gives us more disappointment than we are almost able to bear. Of course, there is plenty of joy also, and I do not ever forget that. That fact does not help, however, when I am having a pity … Continue reading →

Posted in conflict, family, life, Relationships | Tagged change, disappointment, empathy, empathy not sympathy, family, Fralix, friends, how to help, life, optimistic, Patti Fralix, pity party, relationships, The Fralix Group, what you need | Leave a comment

Stay In Your Own Lane

Posted on August 13, 2022 by Patti Fralix

Given the stressors many people are experiencing these days, the potential for conflict between people is ever-present. Even with good intentions, it is easy to get into conflict with others. We need to be careful to not involve ourselves in … Continue reading →

Posted in change, conflict, Relationships | Tagged asking for opinions then listen, avoiding conflict, be careful, causing conflict, change, comfort the disturbed, conflict, defensiveness, disagreements, disturb the comforted, Don Miguel Ruiz, Fralix, Not my circus not my monkeys, Patti Fralix, relationships, Stay In Your Own Lane, stay out of it, stress, stressors, The Four Agreements, The Fralix Group | 2 Comments