Category Archives: travel

Common Courtesies Not So Common

Posted on June 13, 2019 by Patti Fralix

Our family is on our annual week-long trip to Hilton Head. There are 10 of us for the entire week, and there are a few others for a portion of the week. We are staying in more than usual this … Continue reading →

Posted in family, life, travel | Tagged cell phones, Common courtesies, connect, family, Fralix, Hilton Head, Hilton Head Island, parenting, Patti Fralix, pool etiquette, pool noodles, puzzle, role model, social media, The Fralix Group, travel, vacation, World Cup Soccer | 4 Comments

More Experiences/Less Things

Posted on June 7, 2019 by Patti Fralix

Many people today are electing experiences over things. I am one of them. While I have always loved things, I have become more and more aware of the impermanence of them. Regardless of what we collect, things wear out, break, … Continue reading →

Posted in family, life, travel | Tagged 9/11 Memorial, Bergdorf's, Broadway, Brooklyn, Central Park, Eataly, Empire State Building, Fralix, Gramercy Tavern, Grand Central Stationn, Le District, Macy's, magic of New York, Metropolitan Museum, more experience less things, My Fair Lady, new york city, New York Public Library, NYC, Open air bus, Oren's Coffee Shop, Patti Fralix, Perfect Pint, Saks, Statue of Liberty, Tavern on the Green, The Fralix Group, The Today Show, Tiffany & Co | 2 Comments

To Russia With Love!

Posted on April 12, 2019 by Patti Fralix

Mike and I recently returned from a trip to Moscow, Russia. It was business for Mike, pure pleasure for me! I have had many thoughts about our experience there and want to record those before some of the details fade … Continue reading →

Posted in thankful, travel | Tagged beauty, Cathedrals, Erwin Restaurant, food, Kremlin, Mike Fralix, Moscow, Patti Fralix, Red Square, Russia, Russian People, shopping, Shops, Subway, The Fralix Group, travel | Leave a comment

Disservice at JFK Airport

Posted on April 3, 2019 by Patti Fralix

Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading →

Posted in life, service, travel | Tagged baggage claim, customer service, Delta, final four, Fralix, Jet Blue, JFK Airport, LOT Airlines, Mike Fralix, Moscow, outlets, Patti Fralix, Poland, Purdue University, Raleigh, Russia, service, terminal, The Fralix Group, travel, University of Virginia, Warsaw | Leave a comment

Trust

Posted on January 23, 2019 by Patti Fralix

A big thank you to the unpaid TSA agents and Air Traffic Controllers who got us to Colorado safely! There are different opinions about the state of our political system and the current partial federal government shutdown. Many of us … Continue reading →

Posted in life, Relationships, travel | Tagged Air Traffic Controllers, air travel, airplane, Amazon, experience, faith, fear, flying, Fralix, government shutdown, granddaughters, Patti Fralix, political system, The Fralix Group, traveling, trust, TSA, vacation | 2 Comments

The Doors of Maastricht

Posted on October 30, 2018 by Patti Fralix

What does a writer do when the well is dry? One option is to dig deeper. Another is to go within oneself, searching for the message that needs to be delivered. Another option is to post more photos, fewer words! … Continue reading →

Posted in hope, life, travel | Tagged beautiful doors, blog, doors, entrance, exit, International Apparel Federation, leather bag, leather shop, Maastricht, Netherlands, photos, red hat door, transition | 2 Comments

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments