Category Archives: travel

To Russia With Love!

Posted on April 12, 2019 by Patti Fralix

Mike and I recently returned from a trip to Moscow, Russia. It was business for Mike, pure pleasure for me! I have had many thoughts about our experience there and want to record those before some of the details fade … Continue reading →

Posted in thankful, travel | Tagged beauty, Cathedrals, Erwin Restaurant, food, Kremlin, Mike Fralix, Moscow, Patti Fralix, Red Square, Russia, Russian People, shopping, Shops, Subway, The Fralix Group, travel | Leave a comment

Disservice at JFK Airport

Posted on April 3, 2019 by Patti Fralix

Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading →

Posted in life, service, travel | Tagged baggage claim, customer service, Delta, final four, Fralix, Jet Blue, JFK Airport, LOT Airlines, Mike Fralix, Moscow, outlets, Patti Fralix, Poland, Purdue University, Raleigh, Russia, service, terminal, The Fralix Group, travel, University of Virginia, Warsaw | Leave a comment

Trust

Posted on January 23, 2019 by Patti Fralix

A big thank you to the unpaid TSA agents and Air Traffic Controllers who got us to Colorado safely! There are different opinions about the state of our political system and the current partial federal government shutdown. Many of us … Continue reading →

Posted in life, Relationships, travel | Tagged Air Traffic Controllers, air travel, airplane, Amazon, experience, faith, fear, flying, Fralix, government shutdown, granddaughters, Patti Fralix, political system, The Fralix Group, traveling, trust, TSA, vacation | 2 Comments

The Doors of Maastricht

Posted on October 30, 2018 by Patti Fralix

What does a writer do when the well is dry? One option is to dig deeper. Another is to go within oneself, searching for the message that needs to be delivered. Another option is to post more photos, fewer words! … Continue reading →

Posted in hope, life, travel | Tagged beautiful doors, blog, doors, entrance, exit, International Apparel Federation, leather bag, leather shop, Maastricht, Netherlands, photos, red hat door, transition | 2 Comments

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

The Most Beautiful Bookshop in the World

Posted on October 14, 2018 by Patti Fralix

Mike and I have been in Maastricht, the Netherlands, for the past week at the 34th annual International Apparel Federation’s World Fashion Convention. We have been to Maastricht once before, ten years ago, for the same meeting. I loved Maastricht … Continue reading →

Posted in service, travel | Tagged Amazon, bicycles, boekhandel dominicanen, books, bookshop, coffee, Europe, Europeans, free gift wrapping, friendly people, International Apparel Federation, London, Maastricht, Most Beautiful Bookshop in the World, Netherlands, Physically fit, shopping, World Fashion Convention | Leave a comment