Monthly Archives: March 2016

Life is about Winning and Losing

Posted on March 31, 2016 by Patti Fralix

I love college basketball, especially at this time of the year. And especially this year, when my team, Virginia, a #1 seed, had a chance to make it to the Final Four.  But they didn’t.  Something happened to them in … Continue reading →

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Social Media/ the Good, the Bad and the Ugly

Posted on March 24, 2016 by Patti Fralix

I am struggling with some things related to social media.  It occurs to me that others might have some of the same challenges.  When I am troubled by something, I write.  I am troubled tonight (again) about the profanity on … Continue reading →

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Be A Customer Advocate

Posted on March 18, 2016 by Patti Fralix

An experience with a sales associate in a store in Alabama last week impressed upon me the need for a customer advocate.  I was reminded of my health care background, and the role of a patient advocate.  When I experienced … Continue reading →

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Hospitality in the Deep South

Posted on March 11, 2016 by Patti Fralix

I feel like I am living (really visiting)  in another time, and I guess I am.  I have been in Alabama for a week, for two separate events with long term friends.  One was the baby shower for a friend’s … Continue reading →

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We are Experiencing Higher than Normal Call Volume at this Time!

Posted on March 3, 2016 by Patti Fralix

You know that when you call a business and you hear those words, you might as well get a cup of coffee and sit down with a magazine with your phone on speaker phone, for you will be waiting quite … Continue reading →

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