Monthly Archives: January 2021

A Very Important Week

Monday was Martin Luther King, Jr. Day, a national holiday that honors the life and legacy of Dr. MLK, Jr., which was a bright spot in what can be a very dark week. Today, Wednesday, January 20, 2021, Joseph R. … Continue reading

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Mistakes and Miscommunication

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading

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Looking Back

Before we get too far into 2021, I want to look back on 2020, specifically the COVID time, March to December. I do not want to forget this time. This will be my month-by-month chronology. March 2020 started out as … Continue reading

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