Monthly Archives: January 2021

Human Capital

Posted on January 29, 2021 by Patti Fralix

When you are deciding who to give your business to, how do you decide? What traits are most important to you? Is knowledge of the product or service important? Of course. But this is a given, for you would not … Continue reading →

Posted in Relationships, service | Tagged best traits for a business, communication skills, Fralix, getting along with others, hard skills, human capital, human skills, kindness matters, Patti Fralix, people skills, relationship building skills, relationships, soft skills, technology, The Fralix Group | Leave a comment

A Very Important Week

Posted on January 20, 2021 by Patti Fralix

Monday was Martin Luther King, Jr. Day, a national holiday that honors the life and legacy of Dr. MLK, Jr., which was a bright spot in what can be a very dark week. Today, Wednesday, January 20, 2021, Joseph R. … Continue reading →

Posted in best self, change, conflict, hope | Tagged Black Lives Matter, Capitol Riot, compassion and empathy, coronavirus, divided nation, Do the right thing, Fralix, helping others not like us, It's a God thing, Joe Biden, listen more and better, love in action, Martin Luther King Jr, part of problem, part of solutions, Patti Fralix, personal is political, politcal divide, President of the US, racial inequities, The Fralix Group, Trump, vaccine on the way, walk a mile | 2 Comments

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment

Looking Back

Posted on January 5, 2021 by Patti Fralix

Before we get too far into 2021, I want to look back on 2020, specifically the COVID time, March to December. I do not want to forget this time. This will be my month-by-month chronology. March 2020 started out as … Continue reading →

Posted in change, life, thankful, travel | Tagged 2020, 2021, ambiguity, beach, Blowing Rock, change, children, COVID, daughter, death, family, Fralix, Georgia, grandchildren, happiness, Hilton Head, How to Move to Canada, Key West, life is fragile, loss, masks, NC, Oak Island NC, pandemic, Patti Fralix, Raleigh, social distancing, St. Marys, stress, thankful, The Fralix Group, travel | 2 Comments

Monthly Archives: January 2021

Human Capital

A Very Important Week

Mistakes and Miscommunication

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