Category Archives: conflict

Back in St. Maarten

Posted on August 30, 2019 by Patti Fralix

It is that time of the year. Mike and I are on our two-week vacation in St. Maarten, a trip we have taken every year for the past twenty years, with the exception of last year, when we came for … Continue reading →

Posted in change, conflict, life | Tagged beaches, commitment, committed, Hurricane, Hurricane Dorian, island, Patti and Mike Fralix, Patti Fralix, St. Maarten, stopped drinking alcohol, The Fralix Group, vacation, weight loss, WW | 2 Comments

A Call to Action

Posted on January 16, 2019 by Patti Fralix

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

Posted in best self, conflict, life | Tagged accept, advocate, assimilate, call to action, Cheers, controversial, customer service, disturb the comforted, F----, Fralix, freedom of speech, FU*K, ignore, inappropriate word on t-shirt, individual rights, Management, Mike Fralix, obscene language, obscenities, opinion vs racist, Patti Fralix, profanity, The Fralix Group, tolerate, what do you think? | 6 Comments

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

Waiting on Hurricane Florence

Posted on September 13, 2018 by Patti Fralix

As I write this, many people up and down the U.S. East Coast are preparing for and waiting for the largest hurricane that has occurred in many years, Hurricane Florence. Florence is about twenty-four hours away from making landfall, and … Continue reading →

Posted in change, conflict, life | Tagged 2018, 9/11, 911, change, commitment, competence, confident, Fralix, Hurricane Florence, Hurricane Irma, Mike Fralix, Never forget, Patti Fralix, St. Maarten, Tropical Storm Isaac | 1 Comment

Managing Expectations

Posted on August 2, 2018 by Patti Fralix

We all have expectations, although perhaps we should not. Expectations that are not met can result in us being disappointed. A friend of mine states, “Expect Nothing, and you won’t be disappointed!” (Credit to Jennifer; last name omitted to protect … Continue reading →

Posted in conflict, life, Relationships | Tagged clear expectations, communication, differences, disappointed, expectations, feelings, Fralix, fralixgroup.com, life, managing expectations, should we have expectations?, strong belief | 1 Comment

American Pride

Posted on July 6, 2018 by Patti Fralix

Another 4th of July has come and gone. Many are still celebrating at the beach or mountains, or in their backyards. Whatever fun and festivities this week has held for you, I hope that you have enjoyed the holiday. This … Continue reading →

Posted in conflict, life, thankful | Tagged 4th of July, country, Fourth of July, Fralix, holiday, Patriotic, Patti Fralix, president, Proud to be an American, United States of America, USA, values, views, White House | 1 Comment