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Category Archives: conflict
Judgment and Compassion
I have a quick question for you, my wonderful readers. In the past forty-eight hours, have you made a statement to anyone else judging someone else? The judging can take any form. It may be judging someone else’s decision(s). It … Continue reading
Posted in best self, conflict, life, Relationships
Tagged change, compassion, criticizing, Fralix, how, judge, Judgment, judgmental, passing judgement, Patti Fralix, The Fralix Group, walk a mile in my shoes, what
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Back in St. Maarten
It is that time of the year. Mike and I are on our two-week vacation in St. Maarten, a trip we have taken every year for the past twenty years, with the exception of last year, when we came for … Continue reading
Posted in change, conflict, life
Tagged beaches, commitment, committed, Hurricane, Hurricane Dorian, island, Patti and Mike Fralix, Patti Fralix, St. Maarten, stopped drinking alcohol, The Fralix Group, vacation, weight loss, WW
2 Comments
A Call to Action
I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.
Posted in best self, conflict, life
Tagged accept, advocate, assimilate, call to action, Cheers, controversial, customer service, disturb the comforted, F----, Fralix, freedom of speech, FU*K, ignore, inappropriate word on t-shirt, individual rights, Management, Mike Fralix, obscene language, obscenities, opinion vs racist, Patti Fralix, profanity, The Fralix Group, tolerate, what do you think?
6 Comments
To Tell or Not to Tell?
I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading
Posted in conflict, Leadership, service
Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor
2 Comments
Waiting on Hurricane Florence
As I write this, many people up and down the U.S. East Coast are preparing for and waiting for the largest hurricane that has occurred in many years, Hurricane Florence. Florence is about twenty-four hours away from making landfall, and … Continue reading
Posted in change, conflict, life
Tagged 2018, 9/11, 911, change, commitment, competence, confident, Fralix, Hurricane Florence, Hurricane Irma, Mike Fralix, Never forget, Patti Fralix, St. Maarten, Tropical Storm Isaac
1 Comment
Managing Expectations
We all have expectations, although perhaps we should not. Expectations that are not met can result in us being disappointed. A friend of mine states, “Expect Nothing, and you won’t be disappointed!” (Credit to Jennifer; last name omitted to protect … Continue reading
