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Category Archives: conflict
Interdependence During This Crisis
What a time we are having. There is no need to list the details since we are all well aware of them. Our world has changed overnight. Many people are suffering, and it is predicted to only get worse. First, … Continue reading
Posted in conflict, life, service
Tagged cook meals for others, coronavirus, crisis, food for children, Fralix, helping others, independent, interdependence, Keep Calm and Carry On, lend a helping hand, love your neighbor, make today the best day ever, meet this crisis head on, Patti Fralix, serving others, social distance, social distancing, taking care of others, The Fralix Group, the Lending Library, volunteers, what can you do to help others
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Judgment and Compassion
I have a quick question for you, my wonderful readers. In the past forty-eight hours, have you made a statement to anyone else judging someone else? The judging can take any form. It may be judging someone else’s decision(s). It … Continue reading
Posted in best self, conflict, life, Relationships
Tagged change, compassion, criticizing, Fralix, how, judge, Judgment, judgmental, passing judgement, Patti Fralix, The Fralix Group, walk a mile in my shoes, what
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Back in St. Maarten
It is that time of the year. Mike and I are on our two-week vacation in St. Maarten, a trip we have taken every year for the past twenty years, with the exception of last year, when we came for … Continue reading
Posted in change, conflict, life
Tagged beaches, commitment, committed, Hurricane, Hurricane Dorian, island, Patti and Mike Fralix, Patti Fralix, St. Maarten, stopped drinking alcohol, The Fralix Group, vacation, weight loss, WW
2 Comments
A Call to Action
I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.
Posted in best self, conflict, life
Tagged accept, advocate, assimilate, call to action, Cheers, controversial, customer service, disturb the comforted, F----, Fralix, freedom of speech, FU*K, ignore, inappropriate word on t-shirt, individual rights, Management, Mike Fralix, obscene language, obscenities, opinion vs racist, Patti Fralix, profanity, The Fralix Group, tolerate, what do you think?
6 Comments
To Tell or Not to Tell?
I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading
Posted in conflict, Leadership, service
Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor
2 Comments
