Category Archives: conflict

Interdependence During This Crisis

What a time we are having. There is no need to list the details since we are all well aware of them. Our world has changed overnight. Many people are suffering, and it is predicted to only get worse. First, … Continue reading

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The Little Voice and the Feeling Inside

How often do we hear a little voice inside of us, or feel in our gut that we should not do something, and we do it anyway? If this resonates with you, you can think of more than one example … Continue reading

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Judgment and Compassion

I have a quick question for you, my wonderful readers. In the past forty-eight hours, have you made a statement to anyone else judging someone else? The judging can take any form. It may be judging someone else’s decision(s). It … Continue reading

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Back in St. Maarten

It is that time of the year. Mike and I are on our two-week vacation in St. Maarten, a trip we have taken every year for the past twenty years, with the exception of last year, when we came for … Continue reading

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A Call to Action

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

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It Could Have Been Worse!

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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