Category Archives: conflict

It Could Have Been Worse!

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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Waiting on Hurricane Florence

As I write this, many people up and down the U.S. East Coast are preparing for and waiting for the largest hurricane that has occurred in many years, Hurricane Florence. Florence is about twenty-four hours away from making landfall, and … Continue reading

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Managing Expectations

We all have expectations, although perhaps we should not. Expectations that are not met can result in us being disappointed. A friend of mine states, “Expect Nothing, and you won’t be disappointed!” (Credit to Jennifer; last name omitted to protect … Continue reading

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American Pride

Another 4th of July has come and gone. Many are still celebrating at the beach or mountains, or in their backyards. Whatever fun and festivities this week has held for you, I hope that you have enjoyed the holiday. This … Continue reading

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Trust and Obey

Have you had the experience of thinking about something, and someone else mentions the same thing? This happens to me more than occasionally. One such example was last week. I had the subject of Trust on my mind, and our … Continue reading

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Thrive in Spite of Mess, Stress, and Less!

  Isn’t time flying by!?  Our new grandchild, Drew, is already two and a half weeks old, which is unbelievable!  Our oldest grandchild, Mary Grace, just celebrated her thirteenth birthday, and the fact that she is now a teenager is … Continue reading

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