Category Archives: conflict

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

Why Do I Spend Money Shopping?

Posted on October 5, 2022 by Patti Fralix

I struggled with the title of this blog. One title I considered was, “Why Do I Shop?” I discarded that because why I shop and why I spend money shopping are two totally different things. I am going to assume … Continue reading →

Posted in best self, change, conflict | Tagged A Year in the Life of a Recovering Spendaholic, Amazon, Belk, Cait Flanders, change, customer service, Fralix, Joshua Becker, life, Patti Fralix, Prime Day, relationships, The Fralix Group, The year of less, Why do you spend money shopping? | Leave a comment

What To Do When Disappointment Sets In

Posted on August 18, 2022 by Patti Fralix

Sometimes life gives us more disappointment than we are almost able to bear. Of course, there is plenty of joy also, and I do not ever forget that. That fact does not help, however, when I am having a pity … Continue reading →

Posted in conflict, family, life, Relationships | Tagged change, disappointment, empathy, empathy not sympathy, family, Fralix, friends, how to help, life, optimistic, Patti Fralix, pity party, relationships, The Fralix Group, what you need | Leave a comment

Stay In Your Own Lane

Posted on August 13, 2022 by Patti Fralix

Given the stressors many people are experiencing these days, the potential for conflict between people is ever-present. Even with good intentions, it is easy to get into conflict with others. We need to be careful to not involve ourselves in … Continue reading →

Posted in change, conflict, Relationships | Tagged asking for opinions then listen, avoiding conflict, be careful, causing conflict, change, comfort the disturbed, conflict, defensiveness, disagreements, disturb the comforted, Don Miguel Ruiz, Fralix, Not my circus not my monkeys, Patti Fralix, relationships, Stay In Your Own Lane, stay out of it, stress, stressors, The Four Agreements, The Fralix Group | 2 Comments

The Leaders of A Pack

Posted on August 4, 2022 by Patti Fralix

“You do a lot more good as the leader of a pack than you do as a lone wolf.” These words were spoken by Dr. Jason Bull on one of the last shows of this series, Bull. I have been … Continue reading →

Posted in conflict, gratitude, Leadership | Tagged boss, Bull, change, customer service, Fralix, greed, lone wolf, Management, manager, Patti Fralix, relationships, shortstaffed, staff are imporant, teamwork, The Fralix Group, The Leaders of A Pack, treat staff well | Leave a comment

All and Nothing

Posted on July 14, 2022 by Patti Fralix

I spent three days in Atlanta at the Gift Market this week, sourcing items for my antiques and gifts business which is located in Southport, NC. This is a very part-time business, although I have had it for more than … Continue reading →

Posted in conflict, gratitude | Tagged All and Nothing, antiques, Atlanta, Atlanta Gift Market, basic needs, Centennial Park, change, Excess and not enough, Fralix, gifts, homelessness, juxtaposition, life, Patti Fralix, relationships, selling, shopping, The Fralix Group | 3 Comments

Leadership in Real-Time

Posted on March 3, 2022 by Patti Fralix

The focus of this month’s blogs is Leadership. Leadership is one of the three areas of emphasis of The Fralix Group and has been for all of the twenty-nine years of the business. What is Leadership? The dictionary defines Leadership … Continue reading →

Posted in conflict, Leadership | Tagged courage, fighting, Fralix, Freedom will always triumph over tyranny, inspiring and developing others, Joe Biden, Leadership, Metropol Hotel, Moscow, negative leadership, Patti Fralix, positive leadership, Russia, State of the Union, The Fralix Group, Ukraine, US President, Vladimir Putin, Volodymyr Zelenskyy | Leave a comment

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment

We Can Be Right, and Still Be Wrong

Posted on August 10, 2021 by Patti Fralix

We have three choices when faced with conflict. We can avoid it, ignore it, or confront it. To “confront” it does not mean to be confrontational, it means to address it, to deal with it. Sometimes the best approach is … Continue reading →

Posted in change, conflict, Relationships | Tagged avoiding conflict, conflict, confront, desired result, disagreement, Fralix, goals, indirect communication, managing conflict, Patti Fralix, The Fralix Group, timing and location, too many people, what is conflict | Leave a comment

Life Can Change So Quickly

Posted on March 25, 2021 by Patti Fralix

I tried to write about something other than the tragedies of the past few days, but I couldn’t. The stories of the Atlanta and Boulder killings grabbed me and wouldn’t let go. I don’t know what I can add to … Continue reading →

Posted in change, conflict, family | Tagged change, darkness cannot drive out darkness, embracing differenes, Fralix, GA, life, life can change so quickly, life is unpredictable, love, loving others, moments, Patti Fralix, public health crisis, sense of the senselessness, shooting in Boulder, The Fralix Group, tragedy | 1 Comment