Category Archives: conflict

Are We Really Too Busy?!

Posted on March 5, 2021 by Patti Fralix

It goes without saying that many of us have been struggling through the pandemic. We miss our favorite activities and our loved ones. Some miss going to restaurants and travelling. Some miss income, having lost jobs that may not return. … Continue reading →

Posted in conflict, Relationships | Tagged communication, COVID, email, email etiquette, emailing, Fralix, Keep Calm and Carry On, kindness, Patti Fralix, phone etiquette, Platinum Rule, speaking, text, texting, texting etiquette, The Fralix Group, tone of voice | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment

A Very Important Week

Posted on January 20, 2021 by Patti Fralix

Monday was Martin Luther King, Jr. Day, a national holiday that honors the life and legacy of Dr. MLK, Jr., which was a bright spot in what can be a very dark week. Today, Wednesday, January 20, 2021, Joseph R. … Continue reading →

Posted in best self, change, conflict, hope | Tagged Black Lives Matter, Capitol Riot, compassion and empathy, coronavirus, divided nation, Do the right thing, Fralix, helping others not like us, It's a God thing, Joe Biden, listen more and better, love in action, Martin Luther King Jr, part of problem, part of solutions, Patti Fralix, personal is political, politcal divide, President of the US, racial inequities, The Fralix Group, Trump, vaccine on the way, walk a mile | 2 Comments

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment

Getting More Comfortable with Ambiguity

Posted on November 13, 2020 by Patti Fralix

People who have a need to control are having a very difficult time these days. So many things are outside of our control. They really always have been, but we have sometimes been under a delusion that we had more … Continue reading →

Posted in change, conflict, life | Tagged ambiguity, attitude and behavior, comfortable with ambiguity, control, country divided, COVID, Covid-19, different celebrations, distance, division, embrace the lesson, focus on what we can control, Fralix, in control, insulate our hot buttons, lack of trust, life is out of control, need to control, our best during difficult times, out of control, pandemic, Patti Fralix, people of consumption, people of creation, presidential election 2020, remain productive, sense of security and stability, serious happenings, stay positive, stress, The Fralix Group, USA | Leave a comment

Fear and Feelings

Posted on November 7, 2020 by Patti Fralix

We continue to live in an unprecedented time. As of this writing, the final decision of the U.S. Presidential election is not known. There are predictions, but no final decision. The news is filled with vote counts and predictions. While … Continue reading →

Posted in conflict, family, love | Tagged 2020, Brene Brown, cannot control, control, economy, family holidays, fear, fear and feelings, feelings, Fralix, Harriet Lerner, Jason Sudikis, new president 2020, pandemic, Patti Fralix, The Fralix Group | Leave a comment

Managing Stress and Conflict

Posted on September 17, 2020 by Patti Fralix

Many people are dealing with a level of stress that is at epidemic proportions. The pandemic has accelerated what was already problematic for many in our society. While we may not be able to relieve the stress for others, we … Continue reading →

Posted in best self, change, conflict | Tagged Actively Practice Gratitude, Do Acts of Kindness, Dr. Laurie Santos, eat health, exercise, Focus on What You Control, Fralix, high levels of stress, how to reduce stress, managing conflict, managing stress, managing stress and conflict, Patti Fralix, Practice Deep Breathing, sleep well, The Fralix Group, Yale Professor "Happiness" course | Leave a comment

And Then a Hurricane?!

Posted on August 5, 2020 by Patti Fralix

Life is so unpredictable. First the Coronavirus, resulting in devastating health outcomes for so many people around the world. The negative impact on the U.S. economy and many businesses has been beyond belief. We do not know when we can … Continue reading →

Posted in change, conflict, life | Tagged Caswell Beach, Changing Me from the Inside Out, commitment, coronavirus, Covid-19, Fralix, Hurricane, Hurricane Irma, Hurricane Isaias, It can be done, Oak Island North Carolina, out of control, Patti Fralix, The Fralix Group, tragedy, unpredictable | 2 Comments

Communication That Builds Bridges

Posted on June 11, 2020 by Patti Fralix

There is so much going on these days that can create misunderstanding and conflict. Even with the best of intentions, we can easily make the situations that are bad enough even worse. While we have a right to our opinions, … Continue reading →

Posted in change, conflict, Relationships | Tagged accept others opinions, Ahmaud Arbery, anti-racists, build bridges, building bridges, common ground, communication, Covid-19, division, George Floyd, humanity, issues, loving others, police, political, protests, racism, Seek first to understand, United States of America | 2 Comments

Interdependence During This Crisis

Posted on March 19, 2020 by Patti Fralix

What a time we are having. There is no need to list the details since we are all well aware of them. Our world has changed overnight. Many people are suffering, and it is predicted to only get worse. First, … Continue reading →

Posted in conflict, life, service | Tagged cook meals for others, coronavirus, crisis, food for children, Fralix, helping others, independent, interdependence, Keep Calm and Carry On, lend a helping hand, love your neighbor, make today the best day ever, meet this crisis head on, Patti Fralix, serving others, social distance, social distancing, taking care of others, The Fralix Group, the Lending Library, volunteers, what can you do to help others | Leave a comment