Category Archives: conflict

Back in St. Maarten

It is that time of the year. Mike and I are on our two-week vacation in St. Maarten, a trip we have taken every year for the past twenty years, with the exception of last year, when we came for … Continue reading

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A Call to Action

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

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It Could Have Been Worse!

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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Waiting on Hurricane Florence

As I write this, many people up and down the U.S. East Coast are preparing for and waiting for the largest hurricane that has occurred in many years, Hurricane Florence. Florence is about twenty-four hours away from making landfall, and … Continue reading

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Managing Expectations

We all have expectations, although perhaps we should not. Expectations that are not met can result in us being disappointed. A friend of mine states, “Expect Nothing, and you won’t be disappointed!” (Credit to Jennifer; last name omitted to protect … Continue reading

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American Pride

Another 4th of July has come and gone. Many are still celebrating at the beach or mountains, or in their backyards. Whatever fun and festivities this week has held for you, I hope that you have enjoyed the holiday. This … Continue reading

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