Category Archives: conflict

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment

We Can Be Right, and Still Be Wrong

Posted on August 10, 2021 by Patti Fralix

We have three choices when faced with conflict. We can avoid it, ignore it, or confront it. To “confront” it does not mean to be confrontational, it means to address it, to deal with it. Sometimes the best approach is … Continue reading →

Posted in change, conflict, Relationships | Tagged avoiding conflict, conflict, confront, desired result, disagreement, Fralix, goals, indirect communication, managing conflict, Patti Fralix, The Fralix Group, timing and location, too many people, what is conflict | Leave a comment

Life Can Change So Quickly

Posted on March 25, 2021 by Patti Fralix

I tried to write about something other than the tragedies of the past few days, but I couldn’t. The stories of the Atlanta and Boulder killings grabbed me and wouldn’t let go. I don’t know what I can add to … Continue reading →

Posted in change, conflict, family | Tagged change, darkness cannot drive out darkness, embracing differenes, Fralix, GA, life, life can change so quickly, life is unpredictable, love, loving others, moments, Patti Fralix, public health crisis, sense of the senselessness, shooting in Boulder, The Fralix Group, tragedy | 1 Comment

Are We Really Too Busy?!

Posted on March 5, 2021 by Patti Fralix

It goes without saying that many of us have been struggling through the pandemic. We miss our favorite activities and our loved ones. Some miss going to restaurants and travelling. Some miss income, having lost jobs that may not return. … Continue reading →

Posted in conflict, Relationships | Tagged communication, COVID, email, email etiquette, emailing, Fralix, Keep Calm and Carry On, kindness, Patti Fralix, phone etiquette, Platinum Rule, speaking, text, texting, texting etiquette, The Fralix Group, tone of voice | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment

A Very Important Week

Posted on January 20, 2021 by Patti Fralix

Monday was Martin Luther King, Jr. Day, a national holiday that honors the life and legacy of Dr. MLK, Jr., which was a bright spot in what can be a very dark week. Today, Wednesday, January 20, 2021, Joseph R. … Continue reading →

Posted in best self, change, conflict, hope | Tagged Black Lives Matter, Capitol Riot, compassion and empathy, coronavirus, divided nation, Do the right thing, Fralix, helping others not like us, It's a God thing, Joe Biden, listen more and better, love in action, Martin Luther King Jr, part of problem, part of solutions, Patti Fralix, personal is political, politcal divide, President of the US, racial inequities, The Fralix Group, Trump, vaccine on the way, walk a mile | 2 Comments

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment

Getting More Comfortable with Ambiguity

Posted on November 13, 2020 by Patti Fralix

People who have a need to control are having a very difficult time these days. So many things are outside of our control. They really always have been, but we have sometimes been under a delusion that we had more … Continue reading →

Posted in change, conflict, life | Tagged ambiguity, attitude and behavior, comfortable with ambiguity, control, country divided, COVID, Covid-19, different celebrations, distance, division, embrace the lesson, focus on what we can control, Fralix, in control, insulate our hot buttons, lack of trust, life is out of control, need to control, our best during difficult times, out of control, pandemic, Patti Fralix, people of consumption, people of creation, presidential election 2020, remain productive, sense of security and stability, serious happenings, stay positive, stress, The Fralix Group, USA | Leave a comment

Fear and Feelings

Posted on November 7, 2020 by Patti Fralix

We continue to live in an unprecedented time. As of this writing, the final decision of the U.S. Presidential election is not known. There are predictions, but no final decision. The news is filled with vote counts and predictions. While … Continue reading →

Posted in conflict, family, love | Tagged 2020, Brene Brown, cannot control, control, economy, family holidays, fear, fear and feelings, feelings, Fralix, Harriet Lerner, Jason Sudikis, new president 2020, pandemic, Patti Fralix, The Fralix Group | Leave a comment

Managing Stress and Conflict

Posted on September 17, 2020 by Patti Fralix

Many people are dealing with a level of stress that is at epidemic proportions. The pandemic has accelerated what was already problematic for many in our society. While we may not be able to relieve the stress for others, we … Continue reading →

Posted in best self, change, conflict | Tagged Actively Practice Gratitude, Do Acts of Kindness, Dr. Laurie Santos, eat health, exercise, Focus on What You Control, Fralix, high levels of stress, how to reduce stress, managing conflict, managing stress, managing stress and conflict, Patti Fralix, Practice Deep Breathing, sleep well, The Fralix Group, Yale Professor "Happiness" course | Leave a comment