Monthly Archives: January 2016

The Circle of Life Continues

Posted on January 27, 2016 by Patti Fralix

Our family just returned from a week’s ski vacation in Steamboat Springs, Colorado.  The snow was plentiful and beautiful, the accommodations were well appointed and comfortable, and our time together was nourishing and relaxing.   Our 2016 Steamboat trip was … Continue reading →

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Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading →

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When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

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A New Year, A New Me!

Posted on January 5, 2016 by Patti Fralix

It is common for many people to make New Year’s resolutions to improve themselves.  These improvements include losing weight, exercising more, and eliminating unhealthy habits, such as smoking, alcohol, over spending, and clutter.  For some people their improvements are to … Continue reading →

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