Monthly Archives: May 2021

Managing Our Frustrations

Posted on May 28, 2021 by Patti Fralix

Things seem to take longer lately than they normally do. The “lately” part relates to since COVID. Now that many businesses are open again and many people are out and about, there are some definite challenges with service. You have … Continue reading →

Posted in best self, change, life | Tagged are you calm?, behavior, busier, do high-performance activities, Fralix, frustration, frustration becoming dangerous, get rid of what is not important, in the red zone, managing our frustrations, Memorial Day weekend, Patti Fralix, Perform, plan, plan better than you think you need to, Purge, slower pace, staying calm, taking longer than usual, The Fralix Group, timely, USA is opening back up | 2 Comments

Our (Almost) New Normal

Posted on May 19, 2021 by Patti Fralix

When the CDC removed restrictions for indoor and outdoor gatherings for vaccinated people last week, and governors followed suit, a new normal began. We could almost hear an audible sign as many took off their masks and rejoined society at … Continue reading →

Posted in best self, change | Tagged ambiguity, CDC, change, COVID, Fralix, gas shortage, know yourself, manage money, manage resources, manage time, mask restrictions, new normal, normal, Patti Fralix, The Fralix Group | Leave a comment

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment

Two Years Today

Posted on May 7, 2021 by Patti Fralix

Today, May 7, 2021, is the second anniversary of my commitment to no longer drink alcohol. Wine had been my drink of choice, with an occasional Appletini, Lemon Drop Martini, or Caipirinha. When I stopped drinking, I was an almost … Continue reading →

Posted in best self, change, life | Tagged 37th Anniversary, alcohol, drinking, Fralix, Gandhi, honesty, Joe's Jewelry, May 7th, Patti Fralix, social drinking, St. Maarten, The Fralix Group, what's too much?, withholding, You must be the change you wish to see in the world | 2 Comments

Monthly Archives: May 2021

Managing Our Frustrations

Our (Almost) New Normal

The Customer is King

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