Tag Archives: Patti Fralix

What Makes People Care?

Posted on October 27, 2021 by Patti Fralix

What made the Delta agent in the Sky Club in Raleigh this morning care? What made him decide to go out of his way and change our flight from one with a stopover to a direct flight and put us … Continue reading →

Posted in Relationships, life, best self | Tagged care?, customer service, Delta Airlines, Fralix, giving time, Good Samaritan, Patti Fralix, personality, Sky Club, The Fralix Group, time, What Makes People Care? | Leave a comment

When Life Doesn’t Go As Planned

Posted on October 23, 2021 by Patti Fralix

Many people plan their lives, and sometimes those plans work. There are other times that regardless of our planning, our lives go awry. Sometimes things happen to us that are outside of our control, and sometimes our choices create difficulties … Continue reading →

Posted in best self, change, life | Tagged adaptability, choices, Fralix, how to adjust, life changes, Patti Fralix, planning life, resiliency, stay positive, The Fralix Group, When Bad Things Happen to Good People, when life doesn't go as planned | Leave a comment

New York Is Back!

Posted on October 15, 2021 by Patti Fralix

After an almost two-year COVID break, Mike and I travelled to NYC this week. Business for him, pleasure for me. I did not know what to expect in the city, but it felt normal. While there were not as many … Continue reading →

Posted in change, life, travel | Tagged Balthazar, Bergdorf Goodman, Bloomingdales, Chick-fil-A, Columbus Day Parade, COVID, Fifth Avenue, Fralix, Mike Fralix, new york city, NYC, Patti Fralix, Saks, Saks Fifth Avenue, Sisley skincare, The Fralix Group, traveling, vaccinated, vaccine | Leave a comment

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment

Key West and COVID

Posted on October 3, 2021 by Patti Fralix

Mike and I made our annual trip to Key West recently. If you did not know that COVID is a real phenomenon, you would certainly not experience it in Key West. This recent trip highlighted the differences in how the … Continue reading →

Posted in change, travel | Tagged beauty, COVID, Florida, Fralix, fully vaccinated, Galleon Harbor, Key West, masks, Moderna, musicians, Patti Fralix, Schooner Wharf Bar, The Fralix Group, vaccine | Leave a comment

Our Impact On Others

Posted on September 24, 2021 by Patti Fralix

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading →

Posted in best self, Relationships | Tagged better relationships, communication, customer service, Fralix, Impact, improve communication, negative, Patti Fralix, positive, The Fralix Group, tone of voice, words, words are harmful | Leave a comment

We Must Never Forget

Posted on September 17, 2021 by Patti Fralix

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading →

Posted in life, service, traditions | Tagged 9/11, Fralix, life, NC, Never forget, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, we must never forget, We shall never forget | Leave a comment

Fall Is In the Air

Posted on September 10, 2021 by Patti Fralix

It happens so quickly. Summer ends and Fall begins. Well, not so quickly, but it seems like it. I realize that Fall does not technically arrive until Wednesday, September 22nd. But today with lots of rain and no sunshine in … Continue reading →

Posted in change, family, gratitude | Tagged change of the season, fall, fall begins, family work, Fralix, Patti Fralix, planned time, seasons, spending time with family, The Fralix Group, time should be enjoyed, visiting family, what is wasted time? | 4 Comments

The Friendly Island

Posted on September 3, 2021 by Patti Fralix

Greetings from Sint Maarten. Mike and I are spending our last couple of days of our two-week vacation here. Assuming a negative Covid test, we will return home tomorrow. We have had a very relaxing time. We have watched the … Continue reading →

Posted in gratitude, life, travel | Tagged 21 years of traveling to St. Martin, blessings, Chesterfield's, Fralix, Friendly Island, island, Joe's Jewelry, Kakao, Orient Beach, Patti Fralix, Philipsburg, Sint Maarten, St. Martin, The Fralix Group, travel, vacation | 2 Comments

Resilience and Grace

Posted on August 27, 2021 by Patti Fralix

“We were just starting to come back, to come back from Irma, then Covid.” She was not complaining, just sharing. Mike and I were sitting at the bar at La Rosa, a well-loved Italian restaurant In Sint Maarten, eating a … Continue reading →

Posted in change, gratitude, hope | Tagged COVID, Cupecoy, delta variant, Fralix, Hurricane Irma, La Rosa Italian Restaurant, Maho, Marigot, Mullet Bay, Patti Fralix, Philipsburg, Resilience and Grace, Sint Maarten, St. Maarten, St. Martin, The Fralix Group, the people, tourism, traveling | 2 Comments