Tag Archives: Patti Fralix

While We Still Have Some Time

Summer is in full swing. Once the 4th of July holiday has come and gone, it seems that summer speeds along. With many schools starting by early August, the lazy days of summer soon come to an end. Before Fall … Continue reading

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The Customer is KING

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading

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Freedom of a Different Nature

The 4th of July, when we celebrate our nation’s freedom, is Sunday. Many will be gathering to honor our country. This is fitting, a tribute worthy of our time. Tomorrow our loved ones and friends will have a gathering of … Continue reading

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When Time Stands Still

My heart is broken. My dear Uncle Barry, who I have blogged about many times, passed away yesterday in the early morning. Uncle Barry was more than an uncle, he was my most constant father figure. He cared for me … Continue reading

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Remaining Fresh

What keeps a business in business? Why do some retail establishments weather changes, and others not? What makes a business a destination that people flock to, even when one main aspect of the business is subpar? I found myself pondering … Continue reading

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Changing Again

June is in process, and that means that we are almost at the halfway point of 2021. This is a good time to take stock. Are you who you want to be? Are you where you want to be? If … Continue reading

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Managing Our Frustrations

Things seem to take longer lately than they normally do. The “lately” part relates to since COVID. Now that many businesses are open again and many people are out and about, there are some definite challenges with service. You have … Continue reading

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Our (Almost) New Normal

When the CDC removed restrictions for indoor and outdoor gatherings for vaccinated people last week, and governors followed suit, a new normal began. We could almost hear an audible sign as many took off their masks and rejoined society at … Continue reading

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The Customer is King

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading

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Two Years Today

Today, May 7, 2021, is the second anniversary of my commitment to no longer drink alcohol. Wine had been my drink of choice, with an occasional Appletini, Lemon Drop Martini, or Caipirinha. When I stopped drinking, I was an almost … Continue reading

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