Tag Archives: Patti Fralix

What Makes People Care?

What made the Delta agent in the Sky Club in Raleigh this morning care? What made him decide to go out of his way and change our flight from one with a stopover to a direct flight and put us … Continue reading

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When Life Doesn’t Go As Planned

Many people plan their lives, and sometimes those plans work. There are other times that regardless of our planning, our lives go awry. Sometimes things happen to us that are outside of our control, and sometimes our choices create difficulties … Continue reading

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New York Is Back!

After an almost two-year COVID break, Mike and I travelled to NYC this week. Business for him, pleasure for me. I did not know what to expect in the city, but it felt normal. While there were not as many … Continue reading

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Different Levels of Customer Service

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading

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Key West and COVID

Mike and I made our annual trip to Key West recently. If you did not know that COVID is a real phenomenon, you would certainly not experience it in Key West. This recent trip highlighted the differences in how the … Continue reading

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Our Impact On Others

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading

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We Must Never Forget

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading

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Fall Is In the Air

It happens so quickly. Summer ends and Fall begins. Well, not so quickly, but it seems like it. I realize that Fall does not technically arrive until Wednesday, September 22nd.  But today with lots of rain and no sunshine in … Continue reading

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The Friendly Island

Greetings from Sint Maarten. Mike and I are spending our last couple of days of our two-week vacation here. Assuming a negative Covid test, we will return home tomorrow. We have had a very relaxing time. We have watched the … Continue reading

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Resilience and Grace

“We were just starting to come back, to come back from Irma, then Covid.” She was not complaining, just sharing. Mike and I were sitting at the bar at La Rosa, a well-loved Italian restaurant In Sint Maarten, eating a … Continue reading

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