Tag Archives: Fralix

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

Don’t Waste My Time!

Posted on October 3, 2018 by Patti Fralix

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading →

Posted in life, Relationships, service | Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste | 2 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

What Really Matters

Posted on September 21, 2018 by Patti Fralix

Many people in NC and SC have suffered through the effects of Hurricane Florence in the last week. While I am writing this, there are some who are still being evacuated even now due to rivers cresting. For some, it … Continue reading →

Posted in family, life, Relationships | Tagged ABWA, achievement, ambition, American Business Women's Association, aspirations, Christian, faith, Fralix, friends, God, Hurricane Florence, Patti Fralix, personal, professional, relationships, religious, what really matters | 1 Comment

Waiting on Hurricane Florence

Posted on September 13, 2018 by Patti Fralix

As I write this, many people up and down the U.S. East Coast are preparing for and waiting for the largest hurricane that has occurred in many years, Hurricane Florence. Florence is about twenty-four hours away from making landfall, and … Continue reading →

Posted in change, conflict, life | Tagged 2018, 9/11, 911, change, commitment, competence, confident, Fralix, Hurricane Florence, Hurricane Irma, Mike Fralix, Never forget, Patti Fralix, St. Maarten, Tropical Storm Isaac | 1 Comment

What Difference Does a Year Make?

Posted on August 30, 2018 by Patti Fralix

Mike and I travel to St. Maarten on Saturday, to see how our precious island has recovered from Hurricane Irma. We will be there for the first anniversary of the hurricane, September 6. We lived through that hurricane and want … Continue reading →

Posted in change, life, travel | Tagged 2017, book, Book published, change, curious, Difference, fragility of life, Fralix, healing, Hurricane, Hurricane Irma, island, learn vs not, lessons, life, life-changing events, Mike Fralix, Patti Fralix, September 6, St. Maarten, trip | 4 Comments

The Most Important Change to Make

Posted on August 17, 2018 by Patti Fralix

Jim Rohn, considered by many as America’s greatest business philosopher, said many things worth remembering. His quote, “Work hard at your job and you can make a living. Work hard on yourself and you can make a fortune,” is on my … Continue reading →

Posted in best self, change, life | Tagged best self, change, fortune, Fralix, Hurricane Irma, Jim Rohn, livelihood, living, Mike Fralix, money, organizational change, Patti Fralix, St. Maarten | 2 Comments