Category Archives: Leadership

Out of the Mouths of Babes

Our oldest granddaughters, Mary Grace who is 13, and Elsie who is 11, were having a conversation recently about one of their leaders. I decided to listen in, and I am so glad that I did, for there was a … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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Management that Matters

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading

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Inspiring Positive Change™

A new year affords us the opportunity to start anew, whatever that means to each one of us.  When you read that, New Year’s resolutions probably come to mind.  Those familiar with my writings may recall that I prefer to … Continue reading

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Delta is Ready When You Are!

Many flying to or through the east coast in the past few days likely had a travel disruption.  The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage.  The airports in New York were especially disrupted with … Continue reading

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Building Anew

Happy New Year!  May 2018 be a year of health, happiness, and prosperity for you. Just saying those words and wishing it so, will not make it happen.  Then, what will? Concentrated effort.  Daily disciplines.  Letting go of some things … Continue reading

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Connected to Beaumont

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading

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