Category Archives: business

Service Successes and Failures 

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading

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Do People Not Care Anymore?!

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading

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What Is Your SAUCE?

Some of you who have followed my writings may be familiar with my Personality quiz, It’s in the SAUCE!  I developed this tool almost thirty years ago while working with a national company hired to do management development with their … Continue reading

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Shopping at the Largest Shopping Mall in the World

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading

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A Few Thoughts

On the drive recently to the mountains to pick up granddaughter Virginia from camp, I listened to Audible. 101 ESSAYS that will CHANGE the way YOU THINK by Brianna Wiest, which I had listened to previously, has some wonderful nuggets … Continue reading

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Having Fun at Work

Mike and I spent the weekend cleaning out the remaining boxes from our move that were still in the garage. It was painful and yet also heartwarming. Not only did we have to make decisions about what Not to keep, … Continue reading

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