Category Archives: service

Disservice at JFK Airport

Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading

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Showers of Blessings

Many of us in the Southeast have had showers for many days, showers of a different kind than blessings. Mike and I received showers of blessings last week when we visited with Dad and Rosie in Hendersonville, NC.

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Showing Appreciation to Your Customers

All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading

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Paying Attention

One of my goals for 2019 is to focus more and better. By personality, focus is not one of my strong points.  It is something that I am committed to improving. Since my 2017 Hurricane Irma experience in St. Maarten … Continue reading

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Customer Centered Service

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading

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It Could Have Been Worse!

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading

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The Most Beautiful Bookshop in the World

Mike and I have been in Maastricht, the Netherlands, for the past week at the 34th annual International Apparel Federation’s World Fashion Convention. We have been to Maastricht once before, ten years ago, for the same meeting. I loved Maastricht … Continue reading

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