Category Archives: service

The Customer is KING

Posted on July 8, 2021 by Patti Fralix

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading →

Posted in Relationships, service | Tagged bad customer service, communication, customer, customer service, Fralix, information, lack of communication, lack of information, Management, Patti Fralix, service, the customer is king, The Fralix Group | Leave a comment

Remaining Fresh

Posted on June 12, 2021 by Patti Fralix

What keeps a business in business? Why do some retail establishments weather changes, and others not? What makes a business a destination that people flock to, even when one main aspect of the business is subpar? I found myself pondering … Continue reading →

Posted in service, traditions, travel | Tagged Fralix, Fresh Produce, Hilton Head, Patti Fralix, Reilley's North End Pub, remaining fresh, retail, Sea Pines development, Skull Creek Boathouse, The Fralix Group, The Salty Dog Café, vacation, what keeps a business fresh? | 2 Comments

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment

Human Capital

Posted on January 29, 2021 by Patti Fralix

When you are deciding who to give your business to, how do you decide? What traits are most important to you? Is knowledge of the product or service important? Of course. But this is a given, for you would not … Continue reading →

Posted in Relationships, service | Tagged best traits for a business, communication skills, Fralix, getting along with others, hard skills, human capital, human skills, kindness matters, Patti Fralix, people skills, relationship building skills, relationships, soft skills, technology, The Fralix Group | Leave a comment

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment

THINKING OUTSIDE THE TRIANGLE®

Posted on August 14, 2020 by Patti Fralix

Many people know that innovation is the key to success in the current and future business world, even if they do not know how to be innovative. Given the pandemic gripping the world, innovation is more important now than ever … Continue reading →

Posted in change, Leadership, service | Tagged a bigger box, Businesses, challenge assumptions, change, changes, commitment, different, doing the same thing, flexible, Fralix, innovation, innovative, masks, order, pandemic, Patti Fralix, shift happens, The Fralix Group, The Leadership Model, think analytically, thinking outside the box, thinking outside the triangle, turning thinking inside out, vision | Leave a comment

My Happy Place

Posted on March 30, 2020 by Patti Fralix

Growing up, I do not remember ever cooking with anyone. Not my mother, not my grandmothers, not anyone. What I do remember is the many good meals I had at the home of my youth group leaders, Jean and Marshall … Continue reading →

Posted in family, life, SAUCE, service | Tagged Aga, Being Happy, Betty Crocker's Cookbook, Carolina Country Magazine, cookbooks, cooking, Even More Special, extended family, family work, feta cheese, food, Fralix, goat cheese, Green Beans Caesar, Happy Place, inspiring positive change in work life and family, Itsinthesauce, kitchen, leadership development, Lemon Garlic Chicken, Love Work, memories, Orange Apple Salad, Patti Fralix, Pomegranate Vinegar, recipes, salad, The Fralix Group, traditions | 7 Comments

Interdependence During This Crisis

Posted on March 19, 2020 by Patti Fralix

What a time we are having. There is no need to list the details since we are all well aware of them. Our world has changed overnight. Many people are suffering, and it is predicted to only get worse. First, … Continue reading →

Posted in conflict, life, service | Tagged cook meals for others, coronavirus, crisis, food for children, Fralix, helping others, independent, interdependence, Keep Calm and Carry On, lend a helping hand, love your neighbor, make today the best day ever, meet this crisis head on, Patti Fralix, serving others, social distance, social distancing, taking care of others, The Fralix Group, the Lending Library, volunteers, what can you do to help others | Leave a comment