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Categories
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Category Archives: service
Service Issues
It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading
Retail Challenges
I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading
Posted in change, Relationships, service
Tagged A Year in the Life of a Recovering Spendaholic, customer service, expect delays, expectations, Fralix, Joshua Becker, lack of friendly service, lack of service, lack of the basics, more patience, online shopping, Patti, Patti Fralix, poor attitudes, retail challenges, shopping, short-staffed, The Fralix Group, The More of Less, time
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Retail in December
Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading
Posted in Relationships, service
Tagged customer service, Fralix, friendly, NC, Northrop Antique Mall, Patti, Patti Fralix, retail, Retail in December, sales, Southport, The Fralix Group, waitress
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Kindness Matters
The importance of kindness has been a common theme lately, probably since Covid. While kindness has always been important, I think it has become more so recently. There are signs of the focus on kindness everywhere. Examples are signs on … Continue reading
Posted in gratitude, Relationships, service
Tagged be kind, compassion, concern, considerate, courtesy, customer service, family, Fralix, friendly, friends, generous, gentleness, gifts, goodness, gracious, helpfulness, intangible, kindness, kindness matters, life, love others, loving, matters, neighborly, nice, patience, Patti Fralix, relationships, tangible, The Fralix Group, thoughtfulness, understanding, unselfishness
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Southern Hospitality
Nothing represents southern hospitality more than food and fellowship. I have had a lot of both lately. As I thought about this week’s blog, it occurred to me that we all may need a reminder of the importance of reaching … Continue reading
Posted in family, gratitude, service
Tagged Bless Your Heart, family, food, food and fellowship, Fralix, friends, gratitude, hospitality, Hugs, life, Patti Fralix, reach out to neighbors and friends, relationships, Ritz Cracker Chicken Casserole, Southern Hospitality, taking care of our neighbors, The Fralix Group
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The Freedom To Choose
No, this is not about Roe v. Wade. There is plenty of debate about that in other places. The only comment I will make about that is we should all be respectful of everyone’s freedom to have their own opinion … Continue reading
Atlanta Reimagined
Mike and I are in Atlanta for a few days. Mike has a three-day meeting at the Georgia World Congress Center. We are staying outside of town, so I have been dropping Mike off in the morning and picking him … Continue reading
Posted in service, travel
Tagged apple, Atlanta Georgia, Atlanta Reimagined, beauty, Belk, Bloomingdales, Cami Cakes, Capital One Café, Designer Brands, Eileen Fisher, Fralix, Georgia World Congress Center, Lenox Square Mall, Macy's, Neiman Marcus, Patti Fralix, Phipps Plaza, quality, Saks, shopping, The Fralix Group, The World of Coca-Cola
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Leading Oneself
Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading
Posted in Leadership, service
Tagged business, committed, dedicated, dependable, description of self, fair, Fralix, hard-working, humble, inspiring and developing others, Leadership, Leading Oneself, life, loving, Patti Fralix, personal leadership, qualities, relationships, serving, strong-willed, The Fralix Group, wonderful
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Business Success
In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading
It's In The Sauce! 