Category Archives: service

Different Levels of Customer Service

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading

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We Must Never Forget

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading

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Reach Out and Touch Someone

I have been a member of WW (used to be Weight Watchers, now WW) off and on since the mid 1970’s. I have made Lifetime twice. My last recommitment to WW started on May 16, 2019, and I have been … Continue reading

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The Customer is KING

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading

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Remaining Fresh

What keeps a business in business? Why do some retail establishments weather changes, and others not? What makes a business a destination that people flock to, even when one main aspect of the business is subpar? I found myself pondering … Continue reading

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The Customer is King

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading

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“All of Our Representatives are Busy Assisting Other Callers.”

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading

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Clear and Complete Communication

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading

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Human Capital

When you are deciding who to give your business to, how do you decide? What traits are most important to you? Is knowledge of the product or service important? Of course. But this is a given, for you would not … Continue reading

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Mistakes and Miscommunication

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading

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