Category Archives: service

It Could Have Been Worse!

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading

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The Most Beautiful Bookshop in the World

Mike and I have been in Maastricht, the Netherlands, for the past week at the 34th annual International Apparel Federation’s World Fashion Convention. We have been to Maastricht once before, ten years ago, for the same meeting. I loved Maastricht … Continue reading

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Don’t Waste My Time!

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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Management that Matters

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading

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It is About the People, Every Time

It isn’t about the facility. It isn’t about the food. It is about the people. You and I know this, but sometimes we forget. I had a good reminder of this recently.

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All of the Comforts of Home

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses.  Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading

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