Category Archives: service

Management that Matters

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading

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It is About the People, Every Time

It isn’t about the facility. It isn’t about the food. It is about the people. You and I know this, but sometimes we forget. I had a good reminder of this recently.

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All of the Comforts of Home

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses.  Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading

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Is Service Getting Worse Everywhere, or Just with Me?

Our water service is with Aqua, and it has been poor for years, with many people in our area having brown water fairly regularly.  And the rates keep going up. Now the quality of the service and the service, in … Continue reading

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