Category Archives: service

Atlanta Reimagined

Mike and I are in Atlanta for a few days. Mike has a three-day meeting at the Georgia World Congress Center. We are staying outside of town, so I have been dropping Mike off in the morning and picking him … Continue reading

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Leading Oneself

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading

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Business Success

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading

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Customer Service at its Finest

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading

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Retail Is In Trouble

Many people shop in January to take advantage of after-Christmas sales. I am one of those, having been to the outlet malls and other malls recently. I am amazed at the lack of customers shopping in physical stores. While I … Continue reading

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A Restaurant That is An Institution

Restaurants that become an institution are rare. There is one in Raleigh, Angus Barn. Until this week, I only knew of Angus Barn as such an institution. I now know of two, Angus Barn in Raleigh and Sea Captain’s House in … Continue reading

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There is No Magic To It!

Treat them well, pay them well, and they will come. There is no magic to it. This has always been the case, but it is even more true in current times. Help wanted signs are everywhere. Staffing is short everywhere. … Continue reading

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Different Levels of Customer Service

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading

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We Must Never Forget

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading

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Reach Out and Touch Someone

I have been a member of WW (used to be Weight Watchers, now WW) off and on since the mid 1970’s. I have made Lifetime twice. My last recommitment to WW started on May 16, 2019, and I have been … Continue reading

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