Category Archives: service

Atlanta Reimagined

Posted on May 19, 2022 by Patti Fralix

Mike and I are in Atlanta for a few days. Mike has a three-day meeting at the Georgia World Congress Center. We are staying outside of town, so I have been dropping Mike off in the morning and picking him … Continue reading →

Posted in service, travel | Tagged apple, Atlanta Georgia, Atlanta Reimagined, beauty, Belk, Bloomingdales, Cami Cakes, Capital One Café, Designer Brands, Eileen Fisher, Fralix, Georgia World Congress Center, Lenox Square Mall, Macy's, Neiman Marcus, Patti Fralix, Phipps Plaza, quality, Saks, shopping, The Fralix Group, The World of Coca-Cola | Leave a comment

Leading Oneself

Posted on March 9, 2022 by Patti Fralix

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading →

Posted in Leadership, service | Tagged business, committed, dedicated, dependable, description of self, fair, Fralix, hard-working, humble, inspiring and developing others, Leadership, Leading Oneself, life, loving, Patti Fralix, personal leadership, qualities, relationships, serving, strong-willed, The Fralix Group, wonderful | Leave a comment

Business Success

Posted on January 27, 2022 by Patti Fralix

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading →

Posted in Leadership, service | Tagged business, cash flow, commodity, critical business, customer service, customers, differentiate your business, Fralix, pandemic, Patti Fralix, relationships, specialty niche, success, The Fralix Group, Weight Watchers, WW, Zig Ziglar | Leave a comment

Customer Service at its Finest

Posted on January 20, 2022 by Patti Fralix

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading →

Posted in gratitude, Relationships, service | Tagged appreciation, customer, customer service, customer service at its finest, customer service team, customers, feeling appreciated, feeling valued, Fralix, Magic Spoon, Patti Fralix, Raleigh, Saks, service, Seth Godin, The Fralix Group | Leave a comment

Retail Is In Trouble

Posted on January 11, 2022 by Patti Fralix

Many people shop in January to take advantage of after-Christmas sales. I am one of those, having been to the outlet malls and other malls recently. I am amazed at the lack of customers shopping in physical stores. While I … Continue reading →

Posted in change, service | Tagged Fralix, garlic expressions vinaigrette, in-person shopping, keep retail strong in your communities, Patti Fralix, retail is in trouble, sales, shop small businesses, shopping online, shopping trends, should I buy more?, sterling silver ornaments, The Fralix Group | Leave a comment

A Restaurant That is An Institution

Posted on January 7, 2022 by Patti Fralix

Restaurants that become an institution are rare. There is one in Raleigh, Angus Barn. Until this week, I only knew of Angus Barn as such an institution. I now know of two, Angus Barn in Raleigh and Sea Captain’s House in … Continue reading →

Posted in Relationships, service, travel | Tagged A restaurant as an institution, Angus Barn, be present, consistently, Fralix, great service, Keep it fresh, make your rules clear, manage by walking around, Myrtle Beach, Patti Fralix, positive memorable experience, restaurant, Sea Captain's House, service, The Fralix Group, Treat staff like family | Leave a comment

There is No Magic To It!

Posted on November 6, 2021 by Patti Fralix

Treat them well, pay them well, and they will come. There is no magic to it. This has always been the case, but it is even more true in current times. Help wanted signs are everywhere. Staffing is short everywhere. … Continue reading →

Posted in best self, service | Tagged 42nd Street Oyster Bar, Belk, birthday, Chick-fil-A, crowded, customer service, customers, Fralix, longer time to wait, Mike Fralix, Patti Fralix, Raleigh NC, starbucks, The Fralix Group, waiting in lines | Leave a comment

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment

We Must Never Forget

Posted on September 17, 2021 by Patti Fralix

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading →

Posted in life, service, traditions | Tagged 9/11, Fralix, life, NC, Never forget, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, we must never forget, We shall never forget | Leave a comment

Reach Out and Touch Someone

Posted on August 19, 2021 by Patti Fralix

I have been a member of WW (used to be Weight Watchers, now WW) off and on since the mid 1970’s. I have made Lifetime twice. My last recommitment to WW started on May 16, 2019, and I have been … Continue reading →

Posted in best self, Relationships, service | Tagged care, Caring, commitment, customer service, Fralix, Joe's Jewelry, Patti Fralix, reach out, Spoonful of Comfort, The Fralix Group, Weight Watchers, WW | Leave a comment