Category Archives: service

“All of Our Representatives are Busy Assisting Other Callers.”

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading

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Clear and Complete Communication

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading

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Human Capital

When you are deciding who to give your business to, how do you decide? What traits are most important to you? Is knowledge of the product or service important? Of course. But this is a given, for you would not … Continue reading

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Mistakes and Miscommunication

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading

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THINKING OUTSIDE THE TRIANGLE®

Many people know that innovation is the key to success in the current and future business world, even if they do not know how to be innovative. Given the pandemic gripping the world, innovation is more important now than ever … Continue reading

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My Happy Place

Growing up, I do not remember ever cooking with anyone. Not my mother, not my grandmothers, not anyone. What I do remember is the many good meals I had at the home of my youth group leaders, Jean and Marshall … Continue reading

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Interdependence During This Crisis

What a time we are having. There is no need to list the details since we are all well aware of them. Our world has changed overnight. Many people are suffering, and it is predicted to only get worse. First, … Continue reading

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Disservice at JFK Airport

Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading

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Showers of Blessings

Many of us in the Southeast have had showers for many days, showers of a different kind than blessings. Mike and I received showers of blessings last week when we visited with Dad and Rosie in Hendersonville, NC.

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Showing Appreciation to Your Customers

All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading

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