Category Archives: service

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment

Dancing the Night Away

Posted on February 1, 2024 by Patti Fralix

Mike and I traveled to Wilson, NC last Saturday for our annual Wilson Cotillion Ball. We were living in Wilson in the mid-eighties, and we were one of the thirteen original couples who started the Cotillion. Although Mike and I … Continue reading →

Posted in family, Relationships, service | Tagged annual ball, ballroom dancing, change, dancing, Dancing the night away, Fralix, friends, Gene Barnes, life, long time friends, NC, Patti Fralix, relationships, The Fralix Group, Wilson, Wilson Cotillion Ball | 1 Comment

Having Fun at Work

Posted on August 3, 2023 by Patti Fralix

Mike and I spent the weekend cleaning out the remaining boxes from our move that were still in the garage. It was painful and yet also heartwarming. Not only did we have to make decisions about what Not to keep, … Continue reading →

Posted in business, Relationships, service | Tagged be willing to do what you ask others to do, business, Classic Coffees, customer service, enjoy what you do and have fun while you work, Fralix, having fun at work, Jeff Vojta, life, love those chairs, love those tables, Mike Fralix, Patti Fralix, relationships, serve your customer, take time to laugh at yourself, The Flying Cloud, treat all people fairly, work hard and play hard | 2 Comments

Give Your Customers What They Want

Posted on July 28, 2023 by Patti Fralix

The customer tells us what they want and expect, but too often we aren’t listening. Or we may hear, and fail to do what is desired or expected. Then what could be a good experience becomes a disappointing one. I … Continue reading →

Posted in service | Tagged appreciation, business, customer service, customers, Fralix, life, Patti Fralix, relationships, service, The Fralix Group | 1 Comment

Saying Goodbye to an Old Friend

Posted on June 6, 2023 by Patti Fralix

May 26, 2023, marked the end of an era. While we had known for several months that the end was coming, we were still not prepared for it. We thought we were since we and many others had been lamenting … Continue reading →

Posted in change, gratitude, service, traditions | Tagged Cheers, closing, customer service, End of an Era, family, Fralix, Patti Fralix, Sawmill, Sawmill Tap Room, Sawmill Taproom, Saying Goodby, service, The Fralix Group, tradition | Leave a comment

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

It’s All About the Culture

Posted on March 1, 2023 by Patti Fralix

Last week I wrote about problems in retail, specifically staff not being customer oriented. This is the other side of the story. Mike and I were in High Point, NC last weekend staying over in route back from a visit … Continue reading →

Posted in service, travel | Tagged culture, customer service, Fralix, friendly, high point nc, It's all about the culture, J Butler's Bar and Grill, Maya Angelou, Patti Fralix, Principle-Centered Leadership, service, Stephen Covey, The Fralix Group | 2 Comments

Retail Challenges

Posted on February 22, 2023 by Patti Fralix

I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading →

Posted in change, Relationships, service | Tagged A Year in the Life of a Recovering Spendaholic, customer service, expect delays, expectations, Fralix, Joshua Becker, lack of friendly service, lack of service, lack of the basics, more patience, online shopping, Patti, Patti Fralix, poor attitudes, retail challenges, shopping, short-staffed, The Fralix Group, The More of Less, time | Leave a comment

Retail in December

Posted on December 8, 2022 by Patti Fralix

Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading →

Posted in Relationships, service | Tagged customer service, Fralix, friendly, NC, Northrop Antique Mall, Patti, Patti Fralix, retail, Retail in December, sales, Southport, The Fralix Group, waitress | Leave a comment