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Category Archives: service
Mistakes and Miscommunication
Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading
THINKING OUTSIDE THE TRIANGLE®
Many people know that innovation is the key to success in the current and future business world, even if they do not know how to be innovative. Given the pandemic gripping the world, innovation is more important now than ever … Continue reading
Posted in change, Leadership, service
Tagged a bigger box, Businesses, challenge assumptions, change, changes, commitment, different, doing the same thing, flexible, Fralix, innovation, innovative, masks, order, pandemic, Patti Fralix, shift happens, The Fralix Group, The Leadership Model, think analytically, thinking outside the box, thinking outside the triangle, turning thinking inside out, vision
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My Happy Place
Growing up, I do not remember ever cooking with anyone. Not my mother, not my grandmothers, not anyone. What I do remember is the many good meals I had at the home of my youth group leaders, Jean and Marshall … Continue reading
Posted in family, life, SAUCE, service
Tagged Aga, Being Happy, Betty Crocker's Cookbook, Carolina Country Magazine, cookbooks, cooking, Even More Special, extended family, family work, feta cheese, food, Fralix, goat cheese, Green Beans Caesar, Happy Place, inspiring positive change in work life and family, Itsinthesauce, kitchen, leadership development, Lemon Garlic Chicken, Love Work, memories, Orange Apple Salad, Patti Fralix, Pomegranate Vinegar, recipes, salad, The Fralix Group, traditions
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Interdependence During This Crisis
What a time we are having. There is no need to list the details since we are all well aware of them. Our world has changed overnight. Many people are suffering, and it is predicted to only get worse. First, … Continue reading
Posted in conflict, life, service
Tagged cook meals for others, coronavirus, crisis, food for children, Fralix, helping others, independent, interdependence, Keep Calm and Carry On, lend a helping hand, love your neighbor, make today the best day ever, meet this crisis head on, Patti Fralix, serving others, social distance, social distancing, taking care of others, The Fralix Group, the Lending Library, volunteers, what can you do to help others
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Disservice at JFK Airport
Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading
Posted in life, service, travel
Tagged baggage claim, customer service, Delta, final four, Fralix, Jet Blue, JFK Airport, LOT Airlines, Mike Fralix, Moscow, outlets, Patti Fralix, Poland, Purdue University, Raleigh, Russia, service, terminal, The Fralix Group, travel, University of Virginia, Warsaw
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Showers of Blessings
Many of us in the Southeast have had showers for many days, showers of a different kind than blessings. Mike and I received showers of blessings last week when we visited with Dad and Rosie in Hendersonville, NC.
Showing Appreciation to Your Customers
All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading
Posted in gratitude, Relationships, service
Tagged add-a-pearl necklace, appreciation, business owners, Businesses, Companies, customer, customer service, customers, electrician, Gold Mine Jewelry, good service, jewelry, JME Electrical Services, Joe Martin, loyal, Nextdoor, Patti Fralix, service, small business, The Fralix Group, time, Tom and Eddi, Triangle CompuDocs, Trip Advisor
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Customer Centered Service
I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading
Posted in Relationships, service, travel
Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches
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