Category Archives: service

Service Issues

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading

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It’s All About the Culture

Last week I wrote about problems in retail, specifically staff not being customer oriented. This is the other side of the story. Mike and I were in High Point, NC last weekend staying over in route back from a visit … Continue reading

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Retail Challenges

I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading

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Retail in December

Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading

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Kindness Matters

The importance of kindness has been a common theme lately, probably since Covid. While kindness has always been important, I think it has become more so recently. There are signs of the focus on kindness everywhere. Examples are signs on … Continue reading

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Southern Hospitality

Nothing represents southern hospitality more than food and fellowship. I have had a lot of both lately. As I thought about this week’s blog, it occurred to me that we all may need a reminder of the importance of reaching … Continue reading

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The Freedom To Choose

No, this is not about Roe v. Wade. There is plenty of debate about that in other places. The only comment I will make about that is we should all be respectful of everyone’s freedom to have their own opinion … Continue reading

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Atlanta Reimagined

Mike and I are in Atlanta for a few days. Mike has a three-day meeting at the Georgia World Congress Center. We are staying outside of town, so I have been dropping Mike off in the morning and picking him … Continue reading

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Leading Oneself

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading

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Business Success

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading

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