Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Mistakes and Miscommunication

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading

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Looking Back

Before we get too far into 2021, I want to look back on 2020, specifically the COVID time, March to December. I do not want to forget this time. This will be my month-by-month chronology. March 2020 started out as … Continue reading

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The End and Beginning of a Year

Just two more days to go and we will say goodbye to 2020. It has indeed been a difficult year.  2020 will go down in the history books as the year of a worldwide major pandemic, one that caused the … Continue reading

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It’s Beginning To Look A Lot Like Christmas, or Is It?

2020 is soon to end, but not before Christmas is celebrated. We would probably all agree that this has been a year unlike any other. So, it is expected that this will not be a “normal” Christmas. Of course, I … Continue reading

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What We Get Used To

I just finished my lunch of romaine lettuce, grape tomatoes, diced onions, and 1 tablespoon of Garlic Expressions Vinaigrette, (my favorite salad dressing, discovered from a fellow blogger, Susan of Between Naps on the Porch) and it was delicious. Those … Continue reading

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Time, Our Most Valuable Resource

With time to spare, I sit pondering the subject of this week’s blog. Just like I do not usually know exactly what I will say until I begin a speech, I usually do not know the subject of my weekly … Continue reading

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Thankful for Another Year

Thanksgiving 2020 has come and gone. It was a very different holiday for most of us. Although many elected officials and the CDC warned against travelling, many did so anyway, willing to take the risk to be with loved ones. … Continue reading

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Thanksgiving 2020

We may forget some of our holiday gatherings, but most likely we will all remember Thanksgiving 2020, during our time of COVID. Most of us will gather in much smaller groups this year, heeding the warnings of the CDC and … Continue reading

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Leading from the Inside Out

Leadership has always been one of my driving forces. I think my interest in leadership comes from the influence of my given family, especially my mother, father(s,) and maternal grandmother. Some of the influence was not positive, but it all … Continue reading

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Getting More Comfortable with Ambiguity

People who have a need to control are having a very difficult time these days. So many things are outside of our control. They really always have been, but we have sometimes been under a delusion that we had more … Continue reading

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