Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Confidence, Competence, and Commitment

Posted on May 10, 2024 by Patti Fralix

These are challenging times. Prices on most everything have increased, there is job and career insecurity for many people, and the world’s problems continue to cause us great concern. What can we do to manage these times? When things are … Continue reading →

Posted in best self, Leadership | Tagged business, change, committed, competent, confident, COVID, customer service, demands of a changing world, Fralix, friends, job, life, loyalty, outside of our control, Patti Fralix, relationships, The Fralix Group | Leave a comment

A Celebration of Commitment

Posted on May 2, 2024 by Patti Fralix

Mike and I celebrated our fortieth anniversary on Sunday, April 28th. It is hard to believe that we have been married for forty years. I know that many of you are like me and wonder where the years have gone. … Continue reading →

Posted in life, love, Relationships, thankful | Tagged 40 years!, 40th wedding anniversary, Board of Trade, celebrations, commitment, family, Fralix, friends, Hilton Resort, life, marriage, Mike Fralix, Myrtle Beach, Patti Fralix, relationships, Rioz Brazilian Steakhouse, The Fralix Group, traditions | Leave a comment

Staying In Our Own Lane!

Posted on April 25, 2024 by Patti Fralix

This blog was initially to be a call to action for managers. The reason for this is that I have heard too many stories lately of intimidating managers making inappropriate comments to staff. Comments that belittle staff and place them … Continue reading →

Posted in best self, conflict, Relationships | Tagged business, change, communication, customer service, family, Fralix, friends, helping others, inappropriate comments by managers, life, Management, minding your own business, opinions, opinionx, Patti Fralix, relationships, Staying in our own lane, success, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment

“Why Not Us?”

Posted on April 11, 2024 by Patti Fralix

The past couple of weeks were filled with basketball excitement. Unless you care nothing about sports, you couldn’t help but be wrapped up in the excitement. Depending on who is your favorite team, you had an exciting run. My (men’s) … Continue reading →

Posted in hope, life | Tagged basketball, business, change, Cinderella team, customer service, final four, Fralix, friends, life, NC, NC State, NC State University, NCSU, Patti Fralix, Raleigh, relationships, Sweet 16, The Fralix Group, Why not us?, Wolfpack | Leave a comment

The Passing of Time and Loved Ones

Posted on April 4, 2024 by Patti Fralix

Prepare for this to be sad. I just had to share it. My heart is so full. Two friends passed away within the last week. The services for them will be held this weekend. I want to tell you about … Continue reading →

Posted in life, love, Relationships | Tagged change, Dr. Frieda Meachum, family, Fralix, friendships, Julie Tran, legacy, life, love, passing of loved ones, passing of time, Patti Fralix, relationships, The Fralix Group, The passing of time and loved ones, time, time to live, time to mourn, to, touched my life | Leave a comment

Traditions and Memories

Posted on March 27, 2024 by Patti Fralix

Many of my readers know that traditions and memories are special in our family, and especially so to me. Easter is one of those. Easter was the holiday Mike was in charge of, until recent years. Mike was the one … Continue reading →

Posted in family, traditions | Tagged Dying Eggs, Easter, Easter Eggs, family, family history, Fralix, life, memories, Patti Fralix, The Fralix Group, traditions, Traditions and Memories, Traditions bind us to our history | 2 Comments

What Is Your SAUCE?

Posted on March 22, 2024 by Patti Fralix

Some of you who have followed my writings may be familiar with my Personality quiz, It’s in the SAUCE! I developed this tool almost thirty years ago while working with a national company hired to do management development with their … Continue reading →

Posted in business, Leadership | Tagged action, behavior change, business, change, connection, customer service, Effect, Fralix, It's in the SAUCE, Patti Fralix, personality, Personality Quiz, Personality Test, relationships, SAUCE, Specifics, The Fralix Group, understanding | Leave a comment

A New Season

Posted on March 14, 2024 by Patti Fralix

With the recent advent of Daylight Savings Time, it seems that Spring has already sprung. Daylight savings Time arrived in all U.S. states except Arizona and Hawaii on Sunday, March 10th. Although all of us do not appreciate that it … Continue reading →

Posted in best self, change, life | Tagged 2024 Spring, change, customer service, Fralix, friends, goals, life, losing weight, meeting goals, Patti Fralix, relationships, resetting, seasons change, setting goals, She believed she could, The Fralix Group | Leave a comment