Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Remaining Fresh

What keeps a business in business? Why do some retail establishments weather changes, and others not? What makes a business a destination that people flock to, even when one main aspect of the business is subpar? I found myself pondering … Continue reading

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Changing Again

June is in process, and that means that we are almost at the halfway point of 2021. This is a good time to take stock. Are you who you want to be? Are you where you want to be? If … Continue reading

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Managing Our Frustrations

Things seem to take longer lately than they normally do. The “lately” part relates to since COVID. Now that many businesses are open again and many people are out and about, there are some definite challenges with service. You have … Continue reading

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Our (Almost) New Normal

When the CDC removed restrictions for indoor and outdoor gatherings for vaccinated people last week, and governors followed suit, a new normal began. We could almost hear an audible sign as many took off their masks and rejoined society at … Continue reading

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The Customer is King

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading

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Two Years Today

Today, May 7, 2021, is the second anniversary of my commitment to no longer drink alcohol. Wine had been my drink of choice, with an occasional Appletini, Lemon Drop Martini, or Caipirinha. When I stopped drinking, I was an almost … Continue reading

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37 Years and Counting

Where do the years go? Most of us can attest to the saying, “The days pass slowly, but the years fly by.” This is certainly true of Mike’s and my marriage. April 28, 2021 was our 37th anniversary. When I … Continue reading

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What is Really Important?

COVID has changed many people, me included. Some things that previously bothered me, no longer do. Well, that isn’t totally true. Some of those things still bother me, I just choose to let some of them go. I have decided … Continue reading

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Beauty in Many Forms

I learned many years ago that I have a need for beauty. Not a want, but a need. I have recognized that when my life lacks beauty, I am out of sorts. Beauty is found in many tangible items. I … Continue reading

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Hello Spring!

Spring has arrived, although the cool weather these next few days implies otherwise. But the flowering trees are in full bloom in our area, the days are longer (thank you, DST!) and most days I even have a spring in … Continue reading

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