Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Hello Spring!

Spring has arrived, although the cool weather these next few days implies otherwise. But the flowering trees are in full bloom in our area, the days are longer (thank you, DST!) and most days I even have a spring in … Continue reading

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Life Can Change So Quickly

I tried to write about something other than the tragedies of the past few days, but I couldn’t. The stories of the Atlanta and Boulder killings grabbed me and wouldn’t let go. I don’t know what I can add to … Continue reading

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“All of Our Representatives are Busy Assisting Other Callers.”

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading

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How Much Time Can We Spare?

It is so easy to get caught up in our own stuff, while others around us are in need. If we can’t make time for others during this pandemic, there is no hope for us to do so. We have … Continue reading

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Are We Really Too Busy?!

It goes without saying that many of us have been struggling through the pandemic. We miss our favorite activities and our loved ones. Some miss going to restaurants and travelling. Some miss income, having lost jobs that may not return. … Continue reading

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Clear and Complete Communication

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading

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Heart Health

February is Heart month, and not just because of Valentine’s Day. As important as it is, celebrating Valentine’s Day is not as important as celebrating that vital organ, our Heart. We dedicate all of the month of February to a … Continue reading

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Finding Love in all the Right Places

Valentine’s Day, the day of Love, is soon approaching. Many couples will be celebrating, although many will celebrate indoors due to COVID concerns. While you are preparing for how you will celebrate, think about what this day will mean for … Continue reading

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Letting Go

This past year has found many of us at home more than ever. While there is always much that can be done at home, many, like me, avoid doing those things. I have never really enjoyed housework and have been … Continue reading

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Human Capital

When you are deciding who to give your business to, how do you decide? What traits are most important to you? Is knowledge of the product or service important? Of course. But this is a given, for you would not … Continue reading

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