Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Home Alone

My last blog post was about our wonderful Thanksgiving with 64 family and friends. They all left Friday and Saturday. Sunday was a quiet day. Mike and I went to church, and our pastor’s sermon was on Mary and Martha. … Continue reading

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Blessed and Thankful

The last of our 64 family and friends who graced our tables and our lives at Thanksgiving this year just departed. I made the comment to some this morning that everyone leaves between yesterday and today and Mike and I … Continue reading

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A Reason, A Season, or A Lifetime

You may have heard of “A Reason, A Season, or A Lifetime” before seeing it here, but this phrase was new to me when I heard it last night. Someone I had just met mentioned this phrase, and although I … Continue reading

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Out of the Mouths of Babes

Our oldest granddaughters, Mary Grace who is 13, and Elsie who is 11, were having a conversation recently about one of their leaders. I decided to listen in, and I am so glad that I did, for there was a … Continue reading

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The Doors of Maastricht

What does a writer do when the well is dry? One option is to dig deeper. Another is to go within oneself, searching for the message that needs to be delivered. Another option is to post more photos, fewer words! … Continue reading

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Customer Centered Service

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading

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It Could Have Been Worse!

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading

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