Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

The Customer is King

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading

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Two Years Today

Today, May 7, 2021, is the second anniversary of my commitment to no longer drink alcohol. Wine had been my drink of choice, with an occasional Appletini, Lemon Drop Martini, or Caipirinha. When I stopped drinking, I was an almost … Continue reading

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37 Years and Counting

Where do the years go? Most of us can attest to the saying, “The days pass slowly, but the years fly by.” This is certainly true of Mike’s and my marriage. April 28, 2021 was our 37th anniversary. When I … Continue reading

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What is Really Important?

COVID has changed many people, me included. Some things that previously bothered me, no longer do. Well, that isn’t totally true. Some of those things still bother me, I just choose to let some of them go. I have decided … Continue reading

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Beauty in Many Forms

I learned many years ago that I have a need for beauty. Not a want, but a need. I have recognized that when my life lacks beauty, I am out of sorts. Beauty is found in many tangible items. I … Continue reading

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Hello Spring!

Spring has arrived, although the cool weather these next few days implies otherwise. But the flowering trees are in full bloom in our area, the days are longer (thank you, DST!) and most days I even have a spring in … Continue reading

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Life Can Change So Quickly

I tried to write about something other than the tragedies of the past few days, but I couldn’t. The stories of the Atlanta and Boulder killings grabbed me and wouldn’t let go. I don’t know what I can add to … Continue reading

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“All of Our Representatives are Busy Assisting Other Callers.”

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading

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How Much Time Can We Spare?

It is so easy to get caught up in our own stuff, while others around us are in need. If we can’t make time for others during this pandemic, there is no hope for us to do so. We have … Continue reading

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Are We Really Too Busy?!

It goes without saying that many of us have been struggling through the pandemic. We miss our favorite activities and our loved ones. Some miss going to restaurants and travelling. Some miss income, having lost jobs that may not return. … Continue reading

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