About Patti Fralix
Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.
My last blog post was about our wonderful Thanksgiving with 64 family and friends. They all left Friday and Saturday. Sunday was a quiet day. Mike and I went to church, and our pastor’s sermon was on Mary and Martha. … Continue reading →
Posted in family, gratitude, Relationships, thankful
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Tagged "the work", alone, dishes, family, Fralix, guilt, heart, home, laundry, loneliness, loved ones, Martha, Mary, message, Mike Fralix, mom, mother, Patti Fralix, sadness, thankful, Thanksgiving, The Fralix Group, turkey
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The last of our 64 family and friends who graced our tables and our lives at Thanksgiving this year just departed. I made the comment to some this morning that everyone leaves between yesterday and today and Mike and I … Continue reading →
Posted in family, gratitude, thankful
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Tagged 34th year, angie henle, blessed, celebration of family, children, cousins, dad, family, family affair, fathers, Florida, Fralix, Fralix Family, friends, grandchildren, grateful, hearts, labor of love, love, loved ones, Maryland, memories, Mike Fralix, mothers, North Carolina, Patti Fralix, prayer, Raleigh, spogga hashway, tables, thankful, Thanksgiving, time, together
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You may have heard of “A Reason, A Season, or A Lifetime” before seeing it here, but this phrase was new to me when I heard it last night. Someone I had just met mentioned this phrase, and although I … Continue reading →
Posted in change, life, Relationships
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Tagged a lifetime, a reason, a season, celebrate, change, disappointment, experience, family, Fralix, friends, friendship, friendships, growth, happiness, last, lesson, lifetime, memories, Patti Fralix, reason, relationship, relationships, season, seasons, The Fralix Group
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Our oldest granddaughters, Mary Grace who is 13, and Elsie who is 11, were having a conversation recently about one of their leaders. I decided to listen in, and I am so glad that I did, for there was a … Continue reading →
Posted in change, family, Leadership
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Tagged 65, action, action oriented, change, doers, don't just be a think tank, Elsie, in our heads, knowledge, leaders, Mary Grace, Mike Fralix, mouths of babes, Patti Fralix, theory, thinkers
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What does a writer do when the well is dry? One option is to dig deeper. Another is to go within oneself, searching for the message that needs to be delivered. Another option is to post more photos, fewer words! … Continue reading →
Posted in hope, life, travel
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Tagged beautiful doors, blog, doors, entrance, exit, International Apparel Federation, leather bag, leather shop, Maastricht, Netherlands, photos, red hat door, transition
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I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →
Posted in Relationships, service, travel
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Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches
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On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →
Posted in conflict, service, travel
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Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling
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