Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Changes Outside of Our Control

I have experienced a lot of change recently, the most impactful being the sale of our home and moving into a much smaller home in a neighborhood somewhat removed from our local haunts. While I resisted that change for quite … Continue reading

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It’s All About the Culture

Last week I wrote about problems in retail, specifically staff not being customer oriented. This is the other side of the story. Mike and I were in High Point, NC last weekend staying over in route back from a visit … Continue reading

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Retail Challenges

I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading

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What Does Love Have To Do With It?!

Happy Valentine’s Day! This day in the year that some think was created by Hallmark and florists to sell cards, flowers, and candy is here again. My, doesn’t time fly? I hope you have a wonderful Valentine’s Day with your … Continue reading

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Still Cleaning Out

It has been five weeks since we moved, and I am still cleaning out. I remain amazed at all of the stuff we have accumulated over the years. While moving from a 4800 square foot house to one that is … Continue reading

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A New Month in a New Year

January 2023 is now history, and a new month in a new year is here. February 2023 is heart month, includes Valentine’s Day, and also includes our granddaughter Elsie’s 16th birthday. Time is flying by. It is hard for me … Continue reading

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A New Beginning

Since January 6, we have moved from an (almost) 5,000 square foot house to an (almost) 2,000 square foot house. We do not know where we want to be longer term, so we rented a house fifteen minutes from where … Continue reading

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Saying Goodbye to Home

With five minutes to spare, we left the keys and garage door openers on the counter, locked the doors, and left our home at 305 Dalton Drive for the last time. In five minutes, the new owners would come in … Continue reading

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A Gift From Her Heart

I am grateful for all of my gifts. Regardless of the specific gift, how much money was spent on it, or any other variables, gifts are a blessing to me. Gifts are my love language. I received some very thoughtful … Continue reading

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Going Down Memory Lane

Mike and I are still in the throes of cleaning out our home where we have lived for more than thirty-four years. In early January a new family will move in and we will move on to our next adventure. … Continue reading

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