Tag Archives: business

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

Leading Oneself

Posted on March 9, 2022 by Patti Fralix

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading →

Posted in Leadership, service | Tagged business, committed, dedicated, dependable, description of self, fair, Fralix, hard-working, humble, inspiring and developing others, Leadership, Leading Oneself, life, loving, Patti Fralix, personal leadership, qualities, relationships, serving, strong-willed, The Fralix Group, wonderful | Leave a comment

Business Success

Posted on January 27, 2022 by Patti Fralix

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading →

Posted in Leadership, service | Tagged business, cash flow, commodity, critical business, customer service, customers, differentiate your business, Fralix, pandemic, Patti Fralix, relationships, specialty niche, success, The Fralix Group, Weight Watchers, WW, Zig Ziglar | Leave a comment

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

Don’t Waste My Time!

Posted on October 3, 2018 by Patti Fralix

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading →

Posted in life, Relationships, service | Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste | 2 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

Cartagena with Friends; A Delightful Experience!

Posted on February 6, 2018 by Patti Fralix

It is day five of my five-day trip to Cartagena, Colombia with 21 women friends. I am on our Delta flight headed home, and this is the first time I have opened my computer in 5 days. I have not … Continue reading →

Posted in life, Relationships, travel | Tagged business, Cartagena, Connoisseurs Travel, enjoyment, Fralix, friends, gathering, interest, Josh Hamlet, lessons learned, life, photos, relationships, relaxation, travel, trips, Tuscany, vacation, women | 4 Comments

Inspiring Positive Change™

Posted on January 17, 2018 by Patti Fralix

A new year affords us the opportunity to start anew, whatever that means to each one of us. When you read that, New Year’s resolutions probably come to mind. Those familiar with my writings may recall that I prefer to … Continue reading →

Posted in change, Leadership, life | Tagged business, challenge, change, commitments, communication, familiar, focus, habit, hard, Hoda Kotb, inspiring, life, Matt Lauer, New Year Resolutions, People magazine, personal behavioral change, positive, promises, relationships, resistance, Savannah Guthrie, truth, weight loss, why, work, your "why" | 1 Comment

Delta is Ready When You Are!

Posted on January 11, 2018 by Patti Fralix

Many flying to or through the east coast in the past few days likely had a travel disruption. The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage. The airports in New York were especially disrupted with … Continue reading →

Posted in gratitude, Leadership, life, Relationships | Tagged airport, business, cancelled flights, Caring, chaos, communication, competition, customer service, Delta, detail oriented, family, Flight, flying, Gregory's Coffee, JFK, LaGuardia, life, luggage, New York, Raleigh, relationships, Sky Club, Things that matter, travel, work | 2 Comments

Part Five of Our Hurricane Irma Experience in St. Maarten

Posted on October 27, 2017 by Patti Fralix

Amazing. Just when we thought we were headed home, the take-off of our plane from Aruba was aborted and we are headed back to the gate. It had been more than a week since Hurricane Irma came through St. Maarten … Continue reading →

Posted in conflict, life | Tagged American Airlines, Aruba, business, charlotte north carolina, flight delay, Hurricane Irma, life, planes, Raleigh, relationships | 1 Comment