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Tag Archives: business
Don’t Waste My Time!
My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading
Posted in life, Relationships, service
Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste
2 Comments
To Tell or Not to Tell?
I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading
Posted in conflict, Leadership, service
Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor
2 Comments
Cartagena with Friends; A Delightful Experience!
It is day five of my five-day trip to Cartagena, Colombia with 21 women friends. I am on our Delta flight headed home, and this is the first time I have opened my computer in 5 days. I have not … Continue reading
Posted in life, Relationships, travel
Tagged business, Cartagena, Connoisseurs Travel, enjoyment, Fralix, friends, gathering, interest, Josh Hamlet, lessons learned, life, photos, relationships, relaxation, travel, trips, Tuscany, vacation, women
4 Comments
Inspiring Positive Change™
A new year affords us the opportunity to start anew, whatever that means to each one of us. When you read that, New Year’s resolutions probably come to mind. Those familiar with my writings may recall that I prefer to … Continue reading
Posted in change, Leadership, life
Tagged business, challenge, change, commitments, communication, familiar, focus, habit, hard, Hoda Kotb, inspiring, life, Matt Lauer, New Year Resolutions, People magazine, personal behavioral change, positive, promises, relationships, resistance, Savannah Guthrie, truth, weight loss, why, work, your "why"
1 Comment
Part Five of Our Hurricane Irma Experience in St. Maarten
Amazing. Just when we thought we were headed home, the take-off of our plane from Aruba was aborted and we are headed back to the gate. It had been more than a week since Hurricane Irma came through St. Maarten … Continue reading
Posted in conflict, life
Tagged American Airlines, Aruba, business, charlotte north carolina, flight delay, Hurricane Irma, life, planes, Raleigh, relationships
1 Comment
Connected to Beaumont
Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading
Posted in Leadership, life, Relationships
Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships
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Paying Attention to Discontinuities
Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading
My Book Launch
The publication of my second book, A Year in the Life of a Recovering Spendaholic, occurred this past March. Many of you have been so kind in your remarks about the book, and I sincerely thank you for your support. … Continue reading
My New Book Is Live!
More than ten years ago, I began a journey, a journey to address my Spendaholic behavior. I wanted to be in control of my spending, and to do so, I knew that it would require major change. I decided that … Continue reading