Tag Archives: business

Remaining Relevant

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading

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Leading Oneself

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading

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Business Success

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading

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“All of Our Representatives are Busy Assisting Other Callers.”

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading

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Don’t Waste My Time!

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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Cartagena with Friends; A Delightful Experience!

It is day five of my five-day trip to Cartagena, Colombia with 21 women friends.  I am on our Delta flight headed home, and this is the first time I have opened my computer in 5 days.  I have not … Continue reading

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Inspiring Positive Change™

A new year affords us the opportunity to start anew, whatever that means to each one of us.  When you read that, New Year’s resolutions probably come to mind.  Those familiar with my writings may recall that I prefer to … Continue reading

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Delta is Ready When You Are!

Many flying to or through the east coast in the past few days likely had a travel disruption.  The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage.  The airports in New York were especially disrupted with … Continue reading

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Part Five of Our Hurricane Irma Experience in St. Maarten

Amazing.  Just when we thought we were headed home, the take-off of our plane from Aruba was aborted and we are headed back to the gate.  It had been more than a week since Hurricane Irma came through St. Maarten … Continue reading

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