Tag Archives: business

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

Don’t Waste My Time!

Posted on October 3, 2018 by Patti Fralix

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading →

Posted in life, Relationships, service | Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste | 2 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

Cartagena with Friends; A Delightful Experience!

Posted on February 6, 2018 by Patti Fralix

It is day five of my five-day trip to Cartagena, Colombia with 21 women friends. I am on our Delta flight headed home, and this is the first time I have opened my computer in 5 days. I have not … Continue reading →

Posted in life, Relationships, travel | Tagged business, Cartagena, Connoisseurs Travel, enjoyment, Fralix, friends, gathering, interest, Josh Hamlet, lessons learned, life, photos, relationships, relaxation, travel, trips, Tuscany, vacation, women | 4 Comments

Inspiring Positive Change™

Posted on January 17, 2018 by Patti Fralix

A new year affords us the opportunity to start anew, whatever that means to each one of us. When you read that, New Year’s resolutions probably come to mind. Those familiar with my writings may recall that I prefer to … Continue reading →

Posted in change, Leadership, life | Tagged business, challenge, change, commitments, communication, familiar, focus, habit, hard, Hoda Kotb, inspiring, life, Matt Lauer, New Year Resolutions, People magazine, personal behavioral change, positive, promises, relationships, resistance, Savannah Guthrie, truth, weight loss, why, work, your "why" | 1 Comment

Delta is Ready When You Are!

Posted on January 11, 2018 by Patti Fralix

Many flying to or through the east coast in the past few days likely had a travel disruption. The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage. The airports in New York were especially disrupted with … Continue reading →

Posted in gratitude, Leadership, life, Relationships | Tagged airport, business, cancelled flights, Caring, chaos, communication, competition, customer service, Delta, detail oriented, family, Flight, flying, Gregory's Coffee, JFK, LaGuardia, life, luggage, New York, Raleigh, relationships, Sky Club, Things that matter, travel, work | 2 Comments

Part Five of Our Hurricane Irma Experience in St. Maarten

Posted on October 27, 2017 by Patti Fralix

Amazing. Just when we thought we were headed home, the take-off of our plane from Aruba was aborted and we are headed back to the gate. It had been more than a week since Hurricane Irma came through St. Maarten … Continue reading →

Posted in conflict, life | Tagged American Airlines, Aruba, business, charlotte north carolina, flight delay, Hurricane Irma, life, planes, Raleigh, relationships | 1 Comment

Connected to Beaumont

Posted on August 31, 2017 by Patti Fralix

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading →

Posted in Leadership, life, Relationships | Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships | Leave a comment

Paying Attention to Discontinuities

Posted on August 24, 2017 by Patti Fralix

Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading →

Posted in Leadership, life, Relationships | Tagged ambiguity, business, change, confidence, conflict, customer service, effective communication, good customer service, intuition, Leadership, life changes, proactive, relationships, team work, thinking, work | Leave a comment

My Book Launch

Posted on June 23, 2017 by Patti Fralix

The publication of my second book, A Year in the Life of a Recovering Spendaholic, occurred this past March. Many of you have been so kind in your remarks about the book, and I sincerely thank you for your support. … Continue reading →

Posted in life, Relationships | Tagged book, book launch, business | 4 Comments