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Tag Archives: customer service
Service Issues
It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading
Retail Challenges
I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading
Posted in change, Relationships, service
Tagged A Year in the Life of a Recovering Spendaholic, customer service, expect delays, expectations, Fralix, Joshua Becker, lack of friendly service, lack of service, lack of the basics, more patience, online shopping, Patti, Patti Fralix, poor attitudes, retail challenges, shopping, short-staffed, The Fralix Group, The More of Less, time
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Retail in December
Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading
Posted in Relationships, service
Tagged customer service, Fralix, friendly, NC, Northrop Antique Mall, Patti, Patti Fralix, retail, Retail in December, sales, Southport, The Fralix Group, waitress
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Why Do I Spend Money Shopping?
I struggled with the title of this blog. One title I considered was, “Why Do I Shop?” I discarded that because why I shop and why I spend money shopping are two totally different things. I am going to assume … Continue reading
Posted in best self, change, conflict
Tagged A Year in the Life of a Recovering Spendaholic, Amazon, Belk, Cait Flanders, change, customer service, Fralix, Joshua Becker, life, Patti Fralix, Prime Day, relationships, The Fralix Group, The year of less, Why do you spend money shopping?
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Kindness Matters
The importance of kindness has been a common theme lately, probably since Covid. While kindness has always been important, I think it has become more so recently. There are signs of the focus on kindness everywhere. Examples are signs on … Continue reading
Posted in gratitude, Relationships, service
Tagged be kind, compassion, concern, considerate, courtesy, customer service, family, Fralix, friendly, friends, generous, gentleness, gifts, goodness, gracious, helpfulness, intangible, kindness, kindness matters, life, love others, loving, matters, neighborly, nice, patience, Patti Fralix, relationships, tangible, The Fralix Group, thoughtfulness, understanding, unselfishness
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The Leaders of A Pack
“You do a lot more good as the leader of a pack than you do as a lone wolf.” These words were spoken by Dr. Jason Bull on one of the last shows of this series, Bull. I have been … Continue reading
The Freedom To Choose
No, this is not about Roe v. Wade. There is plenty of debate about that in other places. The only comment I will make about that is we should all be respectful of everyone’s freedom to have their own opinion … Continue reading
Remaining Relevant
Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading
Posted in best self, change, travel
Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant
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The Leadership Model
The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading
Posted in change, Leadership
Tagged committed, communication, competent, confident, customer service, customers, Fralix, goals, Leadership, Management, Mission, Patti Fralix, People, Strategy, teamwork, The Fralix Group, values, vision
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