Tag Archives: customer service

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Confidence, Competence, and Commitment

Posted on May 10, 2024 by Patti Fralix

These are challenging times. Prices on most everything have increased, there is job and career insecurity for many people, and the world’s problems continue to cause us great concern. What can we do to manage these times? When things are … Continue reading →

Posted in best self, Leadership | Tagged business, change, committed, competent, confident, COVID, customer service, demands of a changing world, Fralix, friends, job, life, loyalty, outside of our control, Patti Fralix, relationships, The Fralix Group | Leave a comment

Staying In Our Own Lane!

Posted on April 25, 2024 by Patti Fralix

This blog was initially to be a call to action for managers. The reason for this is that I have heard too many stories lately of intimidating managers making inappropriate comments to staff. Comments that belittle staff and place them … Continue reading →

Posted in best self, conflict, Relationships | Tagged business, change, communication, customer service, family, Fralix, friends, helping others, inappropriate comments by managers, life, Management, minding your own business, opinions, opinionx, Patti Fralix, relationships, Staying in our own lane, success, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment

“Why Not Us?”

Posted on April 11, 2024 by Patti Fralix

The past couple of weeks were filled with basketball excitement. Unless you care nothing about sports, you couldn’t help but be wrapped up in the excitement. Depending on who is your favorite team, you had an exciting run. My (men’s) … Continue reading →

Posted in hope, life | Tagged basketball, business, change, Cinderella team, customer service, final four, Fralix, friends, life, NC, NC State, NC State University, NCSU, Patti Fralix, Raleigh, relationships, Sweet 16, The Fralix Group, Why not us?, Wolfpack | Leave a comment

What Is Your SAUCE?

Posted on March 22, 2024 by Patti Fralix

Some of you who have followed my writings may be familiar with my Personality quiz, It’s in the SAUCE! I developed this tool almost thirty years ago while working with a national company hired to do management development with their … Continue reading →

Posted in business, Leadership | Tagged action, behavior change, business, change, connection, customer service, Effect, Fralix, It's in the SAUCE, Patti Fralix, personality, Personality Quiz, Personality Test, relationships, SAUCE, Specifics, The Fralix Group, understanding | Leave a comment

A New Season

Posted on March 14, 2024 by Patti Fralix

With the recent advent of Daylight Savings Time, it seems that Spring has already sprung. Daylight savings Time arrived in all U.S. states except Arizona and Hawaii on Sunday, March 10th. Although all of us do not appreciate that it … Continue reading →

Posted in best self, change, life | Tagged 2024 Spring, change, customer service, Fralix, friends, goals, life, losing weight, meeting goals, Patti Fralix, relationships, resetting, seasons change, setting goals, She believed she could, The Fralix Group | Leave a comment

Another Change

Posted on February 9, 2024 by Patti Fralix

As one who has experienced significant Change in the past few years, one would think that I would be used to Change. But not. While I know at a surface level that the only constant is Change, I still struggle … Continue reading →

Posted in change, life | Tagged another change, business, Carmax, change, customer service, Fralix, Honda, new car, on this road called life, Patti Fralix, relationships, The Fralix Group, van | Leave a comment

Shopping at the Largest Shopping Mall in the World

Posted on January 17, 2024 by Patti Fralix

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading →

Posted in business, travel | Tagged Amazon, Atlanta Gift Market, business, Crossroads Gathering Place, customer service, financial goals, Fralix, in-store shopping, Market on the Square, NC, Northrop Antiques Mall, Northrop Mall, Oak Island, online shopping, Patti Fralix, retail shops, shopping, small business, Southport, The Fralix Group | 2 Comments

Having Fun at Work

Posted on August 3, 2023 by Patti Fralix

Mike and I spent the weekend cleaning out the remaining boxes from our move that were still in the garage. It was painful and yet also heartwarming. Not only did we have to make decisions about what Not to keep, … Continue reading →

Posted in business, Relationships, service | Tagged be willing to do what you ask others to do, business, Classic Coffees, customer service, enjoy what you do and have fun while you work, Fralix, having fun at work, Jeff Vojta, life, love those chairs, love those tables, Mike Fralix, Patti Fralix, relationships, serve your customer, take time to laugh at yourself, The Flying Cloud, treat all people fairly, work hard and play hard | 2 Comments