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Tag Archives: customer service
Disservice at JFK Airport
Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading
Posted in life, service, travel
Tagged baggage claim, customer service, Delta, final four, Fralix, Jet Blue, JFK Airport, LOT Airlines, Mike Fralix, Moscow, outlets, Patti Fralix, Poland, Purdue University, Raleigh, Russia, service, terminal, The Fralix Group, travel, University of Virginia, Warsaw
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Showing Appreciation to Your Customers
All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading
Posted in gratitude, Relationships, service
Tagged add-a-pearl necklace, appreciation, business owners, Businesses, Companies, customer, customer service, customers, electrician, Gold Mine Jewelry, good service, jewelry, JME Electrical Services, Joe Martin, loyal, Nextdoor, Patti Fralix, service, small business, The Fralix Group, time, Tom and Eddi, Triangle CompuDocs, Trip Advisor
2 Comments
A Call to Action
I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.
Posted in best self, conflict, life
Tagged accept, advocate, assimilate, call to action, Cheers, controversial, customer service, disturb the comforted, F----, Fralix, freedom of speech, FU*K, ignore, inappropriate word on t-shirt, individual rights, Management, Mike Fralix, obscene language, obscenities, opinion vs racist, Patti Fralix, profanity, The Fralix Group, tolerate, what do you think?
6 Comments
Customer Centered Service
I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading
Posted in Relationships, service, travel
Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches
6 Comments
Don’t Waste My Time!
My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading
Posted in life, Relationships, service
Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste
2 Comments
To Tell or Not to Tell?
I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading
Posted in conflict, Leadership, service
Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor
2 Comments
It is About the People, Every Time
It isn’t about the facility. It isn’t about the food. It is about the people. You and I know this, but sometimes we forget. I had a good reminder of this recently.
Posted in gratitude, Relationships, service
Tagged appreciation, Caswell Beach, construction, customer service, duffers, external customer, Fralix, golf course, internal customer, Mike Fralix, Oak Island Golf Course, Oak Island North Carolina, Patti Fralix, People, people make the difference, Trivia night on Tuesday
2 Comments
All of the Comforts of Home
My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses. Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading
Posted in life, service, travel
Tagged amenities, chair in the room, comfort, comforts, customer service, experience, Fralix, full length mirror, Hilton Head, home, hospitality industry, hotels, memorable, outlets, positive, resort, The Fralix Group, travel
2 Comments
Is Service Getting Worse Everywhere, or Just with Me?
Our water service is with Aqua, and it has been poor for years, with many people in our area having brown water fairly regularly. And the rates keep going up. Now the quality of the service and the service, in … Continue reading
Posted in life, service
Tagged apologies, Aqua water, AT&T, cable, customer service, First things first, Fralix, poor service, Spectrum, utilities, wasted time and money, watr
2 Comments
