Tag Archives: customer service

St. Maarten Hurricane Irma Evacuation Plans

This is Part Three of Mike and my Hurricane Irma experience in St. Maarten       Our local friends, Ron and his family, leaving our resort the morning we were to be evacuated       Hurricane Irma had … Continue reading

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Connected to Beaumont

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading

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Paying Attention to Discontinuities

  Change is disruptive.  Whether it is a positive change or a negative one, it is still disruptive.   Sometimes we do not see the change coming, and it catches us off guard.  At other times, we should see it coming, … Continue reading

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Service Before Sales

The most important thing in retail is sales. Or is it?  If sales are insufficient, a company goes out of business.  So yes, sales are very important, even critical to a company’s success.  But too much focus on sales, or … Continue reading

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Love Your Customers

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading

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WOW Customer Experiences!

Different customers want and expect different things from the businesses they support.  While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction.  It just makes sense that since there … Continue reading

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Service Recovery

It is my favorite restaurant, and has been for more than 20 years.  It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading

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