Tag Archives: customer service

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment

What is Really Important?

Posted on April 23, 2021 by Patti Fralix

COVID has changed many people, me included. Some things that previously bothered me, no longer do. Well, that isn’t totally true. Some of those things still bother me, I just choose to let some of them go. I have decided … Continue reading →

Posted in family, gratitude, life, Relationships | Tagged apple pie, are you different?, behavior since the pandemic, bladder cancer, cancer, COVID, customer service, doing the right thing, don't sweat the small stuff, family, food, Fralix, Patti Fralix, relationships, The Fralix Group, Uncle Barry, What is really important | 2 Comments

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment

What the World Needs Now

Posted on October 23, 2020 by Patti Fralix

Have you noticed that many things take more time lately, lately meaning since COVID-19? This is especially true when you call a physician’s office or a pharmacy. Once the phone is answered (not by a live voice, of course, but … Continue reading →

Posted in change, gratitude, Relationships | Tagged automated messenger, be kind, be nice, be our best and do our best, beach, Businesses, callers, Calm, Capital One, consideration, Covid-19, customer relationship, customer service, efficient, experiences, Fralix, friendly, kindness, kindness matters, listen, patience, Patti Fralix, People don't fail, systems, systems do, The Fralix Group, The Hotel at Auburn University, time, wasted time, what the world needs now | Leave a comment

Disservice at JFK Airport

Posted on April 3, 2019 by Patti Fralix

Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading →

Posted in life, service, travel | Tagged baggage claim, customer service, Delta, final four, Fralix, Jet Blue, JFK Airport, LOT Airlines, Mike Fralix, Moscow, outlets, Patti Fralix, Poland, Purdue University, Raleigh, Russia, service, terminal, The Fralix Group, travel, University of Virginia, Warsaw | Leave a comment

Showing Appreciation to Your Customers

Posted on February 21, 2019 by Patti Fralix

All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading →

Posted in gratitude, Relationships, service | Tagged add-a-pearl necklace, appreciation, business owners, Businesses, Companies, customer, customer service, customers, electrician, Gold Mine Jewelry, good service, jewelry, JME Electrical Services, Joe Martin, loyal, Nextdoor, Patti Fralix, service, small business, The Fralix Group, time, Tom and Eddi, Triangle CompuDocs, Trip Advisor | 2 Comments

A Call to Action

Posted on January 16, 2019 by Patti Fralix

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

Posted in best self, conflict, life | Tagged accept, advocate, assimilate, call to action, Cheers, controversial, customer service, disturb the comforted, F----, Fralix, freedom of speech, FU*K, ignore, inappropriate word on t-shirt, individual rights, Management, Mike Fralix, obscene language, obscenities, opinion vs racist, Patti Fralix, profanity, The Fralix Group, tolerate, what do you think? | 6 Comments

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments