Tag Archives: customer service

All of the Comforts of Home

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses.  Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading

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Is Service Getting Worse Everywhere, or Just with Me?

Our water service is with Aqua, and it has been poor for years, with many people in our area having brown water fairly regularly.  And the rates keep going up. Now the quality of the service and the service, in … Continue reading

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Delta is Ready When You Are!

Many flying to or through the east coast in the past few days likely had a travel disruption.  The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage.  The airports in New York were especially disrupted with … Continue reading

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What We Say Matters

I just returned from a very quick (one day!) trip to Manhattan.  I love being in the city, especially during the Christmas season.  So, going for one day is better than not being able to be there at all, especially … Continue reading

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St. Maarten Hurricane Irma Evacuation Plans

This is Part Three of Mike and my Hurricane Irma experience in St. Maarten       Our local friends, Ron and his family, leaving our resort the morning we were to be evacuated       Hurricane Irma had … Continue reading

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Connected to Beaumont

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading

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Paying Attention to Discontinuities

  Change is disruptive.  Whether it is a positive change or a negative one, it is still disruptive.   Sometimes we do not see the change coming, and it catches us off guard.  At other times, we should see it coming, … Continue reading

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