Tag Archives: customer service

Kindness Matters

Posted on August 25, 2022 by Patti Fralix

The importance of kindness has been a common theme lately, probably since Covid. While kindness has always been important, I think it has become more so recently. There are signs of the focus on kindness everywhere. Examples are signs on … Continue reading →

Posted in gratitude, Relationships, service | Tagged be kind, compassion, concern, considerate, courtesy, customer service, family, Fralix, friendly, friends, generous, gentleness, gifts, goodness, gracious, helpfulness, intangible, kindness, kindness matters, life, love others, loving, matters, neighborly, nice, patience, Patti Fralix, relationships, tangible, The Fralix Group, thoughtfulness, understanding, unselfishness | Leave a comment

The Leaders of A Pack

Posted on August 4, 2022 by Patti Fralix

“You do a lot more good as the leader of a pack than you do as a lone wolf.” These words were spoken by Dr. Jason Bull on one of the last shows of this series, Bull. I have been … Continue reading →

Posted in conflict, gratitude, Leadership | Tagged boss, Bull, change, customer service, Fralix, greed, lone wolf, Management, manager, Patti Fralix, relationships, shortstaffed, staff are imporant, teamwork, The Fralix Group, The Leaders of A Pack, treat staff well | Leave a comment

The Freedom To Choose

Posted on June 29, 2022 by Patti Fralix

No, this is not about Roe v. Wade. There is plenty of debate about that in other places. The only comment I will make about that is we should all be respectful of everyone’s freedom to have their own opinion … Continue reading →

Posted in Relationships, service | Tagged 4th of July, blaming Joe Biden, books, business, customer service, Fralix, freedom, freedom of speech, freedom to choose, Hilton Head, Oak Island, Patti Fralix, Skull Creek Boathouse, The Fralix Group, values | 2 Comments

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

The Leadership Model

Posted on March 18, 2022 by Patti Fralix

The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading →

Posted in change, Leadership | Tagged committed, communication, competent, confident, customer service, customers, Fralix, goals, Leadership, Management, Mission, Patti Fralix, People, Strategy, teamwork, The Fralix Group, values, vision | Leave a comment

Business Success

Posted on January 27, 2022 by Patti Fralix

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading →

Posted in Leadership, service | Tagged business, cash flow, commodity, critical business, customer service, customers, differentiate your business, Fralix, pandemic, Patti Fralix, relationships, specialty niche, success, The Fralix Group, Weight Watchers, WW, Zig Ziglar | Leave a comment

Customer Service at its Finest

Posted on January 20, 2022 by Patti Fralix

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading →

Posted in gratitude, Relationships, service | Tagged appreciation, customer, customer service, customer service at its finest, customer service team, customers, feeling appreciated, feeling valued, Fralix, Magic Spoon, Patti Fralix, Raleigh, Saks, service, Seth Godin, The Fralix Group | Leave a comment

There is No Magic To It!

Posted on November 6, 2021 by Patti Fralix

Treat them well, pay them well, and they will come. There is no magic to it. This has always been the case, but it is even more true in current times. Help wanted signs are everywhere. Staffing is short everywhere. … Continue reading →

Posted in best self, service | Tagged 42nd Street Oyster Bar, Belk, birthday, Chick-fil-A, crowded, customer service, customers, Fralix, longer time to wait, Mike Fralix, Patti Fralix, Raleigh NC, starbucks, The Fralix Group, waiting in lines | Leave a comment

What Makes People Care?

Posted on October 27, 2021 by Patti Fralix

What made the Delta agent in the Sky Club in Raleigh this morning care? What made him decide to go out of his way and change our flight from one with a stopover to a direct flight and put us … Continue reading →

Posted in best self, life, Relationships | Tagged care?, customer service, Delta Airlines, Fralix, giving time, Good Samaritan, Patti Fralix, personality, Sky Club, The Fralix Group, time, What Makes People Care? | Leave a comment

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment