Tag Archives: customer service

There is No Magic To It!

Posted on November 6, 2021 by Patti Fralix

Treat them well, pay them well, and they will come. There is no magic to it. This has always been the case, but it is even more true in current times. Help wanted signs are everywhere. Staffing is short everywhere. … Continue reading →

Posted in best self, service | Tagged 42nd Street Oyster Bar, Belk, birthday, Chick-fil-A, crowded, customer service, customers, Fralix, longer time to wait, Mike Fralix, Patti Fralix, Raleigh NC, starbucks, The Fralix Group, waiting in lines | Leave a comment

What Makes People Care?

Posted on October 27, 2021 by Patti Fralix

What made the Delta agent in the Sky Club in Raleigh this morning care? What made him decide to go out of his way and change our flight from one with a stopover to a direct flight and put us … Continue reading →

Posted in best self, life, Relationships | Tagged care?, customer service, Delta Airlines, Fralix, giving time, Good Samaritan, Patti Fralix, personality, Sky Club, The Fralix Group, time, What Makes People Care? | Leave a comment

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment

Our Impact On Others

Posted on September 24, 2021 by Patti Fralix

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading →

Posted in best self, Relationships | Tagged better relationships, communication, customer service, Fralix, Impact, improve communication, negative, Patti Fralix, positive, The Fralix Group, tone of voice, words, words are harmful | Leave a comment

Reach Out and Touch Someone

Posted on August 19, 2021 by Patti Fralix

I have been a member of WW (used to be Weight Watchers, now WW) off and on since the mid 1970’s. I have made Lifetime twice. My last recommitment to WW started on May 16, 2019, and I have been … Continue reading →

Posted in best self, Relationships, service | Tagged care, Caring, commitment, customer service, Fralix, Joe's Jewelry, Patti Fralix, reach out, Spoonful of Comfort, The Fralix Group, Weight Watchers, WW | Leave a comment

The Customer is KING

Posted on July 8, 2021 by Patti Fralix

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading →

Posted in Relationships, service | Tagged bad customer service, communication, customer, customer service, Fralix, information, lack of communication, lack of information, Management, Patti Fralix, service, the customer is king, The Fralix Group | Leave a comment

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment

What is Really Important?

Posted on April 23, 2021 by Patti Fralix

COVID has changed many people, me included. Some things that previously bothered me, no longer do. Well, that isn’t totally true. Some of those things still bother me, I just choose to let some of them go. I have decided … Continue reading →

Posted in family, gratitude, life, Relationships | Tagged apple pie, are you different?, behavior since the pandemic, bladder cancer, cancer, COVID, customer service, doing the right thing, don't sweat the small stuff, family, food, Fralix, Patti Fralix, relationships, The Fralix Group, Uncle Barry, What is really important | 2 Comments

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment