Tag Archives: customer service

Delta is Ready When You Are!

Many flying to or through the east coast in the past few days likely had a travel disruption.  The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage.  The airports in New York were especially disrupted with … Continue reading

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What We Say Matters

I just returned from a very quick (one day!) trip to Manhattan.  I love being in the city, especially during the Christmas season.  So, going for one day is better than not being able to be there at all, especially … Continue reading

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St. Maarten Hurricane Irma Evacuation Plans

This is Part Three of Mike and my Hurricane Irma experience in St. Maarten       Our local friends, Ron and his family, leaving our resort the morning we were to be evacuated       Hurricane Irma had … Continue reading

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Connected to Beaumont

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading

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Paying Attention to Discontinuities

  Change is disruptive.  Whether it is a positive change or a negative one, it is still disruptive.   Sometimes we do not see the change coming, and it catches us off guard.  At other times, we should see it coming, … Continue reading

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Service Before Sales

The most important thing in retail is sales. Or is it?  If sales are insufficient, a company goes out of business.  So yes, sales are very important, even critical to a company’s success.  But too much focus on sales, or … Continue reading

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Love Your Customers

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading

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