Tag Archives: customer service

Remaining Relevant

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading

Posted in best self, change, travel | Tagged , , , , , , , , , , , , , , , , | 2 Comments

The Leadership Model

The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading

Posted in change, Leadership | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Business Success

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading

Posted in Leadership, service | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Customer Service at its Finest

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading

Posted in gratitude, Relationships, service | Tagged , , , , , , , , , , , , , , , | Leave a comment

There is No Magic To It!

Treat them well, pay them well, and they will come. There is no magic to it. This has always been the case, but it is even more true in current times. Help wanted signs are everywhere. Staffing is short everywhere. … Continue reading

Posted in best self, service | Tagged , , , , , , , , , , , , , , | Leave a comment

What Makes People Care?

What made the Delta agent in the Sky Club in Raleigh this morning care? What made him decide to go out of his way and change our flight from one with a stopover to a direct flight and put us … Continue reading

Posted in best self, life, Relationships | Tagged , , , , , , , , , , , | Leave a comment

Different Levels of Customer Service

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading

Posted in conflict, life, service | Tagged , , , , , , , | Leave a comment

Our Impact On Others

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading

Posted in best self, Relationships | Tagged , , , , , , , , , , , , | Leave a comment

Reach Out and Touch Someone

I have been a member of WW (used to be Weight Watchers, now WW) off and on since the mid 1970’s. I have made Lifetime twice. My last recommitment to WW started on May 16, 2019, and I have been … Continue reading

Posted in best self, Relationships, service | Tagged , , , , , , , , , , , | Leave a comment

The Customer is KING

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading

Posted in Relationships, service | Tagged , , , , , , , , , , , , | Leave a comment