Tag Archives: communication

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

The Leadership Model

Posted on March 18, 2022 by Patti Fralix

The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading →

Posted in change, Leadership | Tagged committed, communication, competent, confident, customer service, customers, Fralix, goals, Leadership, Management, Mission, Patti Fralix, People, Strategy, teamwork, The Fralix Group, values, vision | Leave a comment

Our Impact On Others

Posted on September 24, 2021 by Patti Fralix

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading →

Posted in best self, Relationships | Tagged better relationships, communication, customer service, Fralix, Impact, improve communication, negative, Patti Fralix, positive, The Fralix Group, tone of voice, words, words are harmful | Leave a comment

The Customer is KING

Posted on July 8, 2021 by Patti Fralix

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading →

Posted in Relationships, service | Tagged bad customer service, communication, customer, customer service, Fralix, information, lack of communication, lack of information, Management, Patti Fralix, service, the customer is king, The Fralix Group | Leave a comment

Are We Really Too Busy?!

Posted on March 5, 2021 by Patti Fralix

It goes without saying that many of us have been struggling through the pandemic. We miss our favorite activities and our loved ones. Some miss going to restaurants and travelling. Some miss income, having lost jobs that may not return. … Continue reading →

Posted in conflict, Relationships | Tagged communication, COVID, email, email etiquette, emailing, Fralix, Keep Calm and Carry On, kindness, Patti Fralix, phone etiquette, Platinum Rule, speaking, text, texting, texting etiquette, The Fralix Group, tone of voice | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment

Communication That Builds Bridges

Posted on June 11, 2020 by Patti Fralix

There is so much going on these days that can create misunderstanding and conflict. Even with the best of intentions, we can easily make the situations that are bad enough even worse. While we have a right to our opinions, … Continue reading →

Posted in change, conflict, Relationships | Tagged accept others opinions, Ahmaud Arbery, anti-racists, build bridges, building bridges, common ground, communication, Covid-19, division, George Floyd, humanity, issues, loving others, police, political, protests, racism, Seek first to understand, United States of America | 2 Comments

Seek First to Understand

Posted on May 29, 2020 by Patti Fralix

These are challenging times. We have been quarantined away from our loved ones for two or more months, have had nowhere to go but perhaps the grocery stores, and many are suffering severe economic hardship. While some people have shown … Continue reading →

Posted in change, Relationships | Tagged challenging times, communication, Covid-19, dealing with change, dealing with losing control, Fralix, international crisis, less arguments more listening, listen more than talk, Patti Fralix, relationships, Seek first to understand, stages of grief, Stephen Covey, The 7 Habits of Highly Effective People, The Fralix Group, tone of voice | Leave a comment

Empathetic Texting

Posted on August 15, 2019 by Patti Fralix

It is a given that communication occurs more now through texting than by face to face or phone. I wish it were not so, but it is. Me too. I find that it is much easier to send a text … Continue reading →

Posted in life, Relationships, social media | Tagged busy, Common courtesies, communication, conversation, empathetic texting, Fralix, misinterpretation, Patti Fralix, phone call, relationships, texting, texting rule, The Fralix Group, writing | Leave a comment