Tag Archives: customers

The Leadership Model

The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading

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Business Success

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading

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Customer Service at its Finest

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading

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There is No Magic To It!

Treat them well, pay them well, and they will come. There is no magic to it. This has always been the case, but it is even more true in current times. Help wanted signs are everywhere. Staffing is short everywhere. … Continue reading

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Showing Appreciation to Your Customers

All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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