Tag Archives: experience

Moments and Memories

Posted on June 5, 2020 by Patti Fralix

We are knee deep in summer in the South. Whereas lazy days, sun and water activities, and times together with family and friends normally fill our days, many of us are still staying in place, hoping to avoid COVID-19. Still, … Continue reading →

Posted in family, life, traditions | Tagged children, experience, families, Fralix, friends, grandchildren, memories, moments, Patti Fralix, photos, pictures, rituals, summer, The Fralix Group, traditions, vacation, volunteer | 2 Comments

Trust

Posted on January 23, 2019 by Patti Fralix

A big thank you to the unpaid TSA agents and Air Traffic Controllers who got us to Colorado safely! There are different opinions about the state of our political system and the current partial federal government shutdown. Many of us … Continue reading →

Posted in life, Relationships, travel | Tagged Air Traffic Controllers, air travel, airplane, Amazon, experience, faith, fear, flying, Fralix, government shutdown, granddaughters, Patti Fralix, political system, The Fralix Group, traveling, trust, TSA, vacation | 2 Comments

A Reason, A Season, or A Lifetime

Posted on November 14, 2018 by Patti Fralix

You may have heard of “A Reason, A Season, or A Lifetime” before seeing it here, but this phrase was new to me when I heard it last night. Someone I had just met mentioned this phrase, and although I … Continue reading →

Posted in change, life, Relationships | Tagged a lifetime, a reason, a season, celebrate, change, disappointment, experience, family, Fralix, friends, friendship, friendships, growth, happiness, last, lesson, lifetime, memories, Patti Fralix, reason, relationship, relationships, season, seasons, The Fralix Group | 6 Comments

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

St. Maarten/St. Martin Post Hurricane Irma

Posted on September 7, 2018 by Patti Fralix

Mike and I are in St. Maarten/St. Martin this week, one year after Hurricane Irma devastated the island. We were here when Hurricane Irma came through and wanted to come back and see the island while it is recovering. I … Continue reading →

Posted in life, thankful, traditions | Tagged Adventure of the Seas, book, experience, Hurricane, Hurricane Irma, Hurricane Maria, India, island, Joe's Jewelry, Maho Beach, memories, Mike Fralix, Patti Fralix, Puerto Rico, rebuilding, Ron, Royal Caribbean, Sameer, September 5 2017, St. Maarten, St. Martin, storm, tourism, Veer | 6 Comments

All of the Comforts of Home

Posted on June 7, 2018 by Patti Fralix

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses. Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading →

Posted in life, service, travel | Tagged amenities, chair in the room, comfort, comforts, customer service, experience, Fralix, full length mirror, Hilton Head, home, hospitality industry, hotels, memorable, outlets, positive, resort, The Fralix Group, travel | 2 Comments

A Pleasure Beyond Measure

Posted on May 27, 2016 by Patti Fralix

One of two people I have wished I could have met is Walt Disney. Having just been at Disney World again (one or two times a year in the past 30 years!) I do believe I have met Walt Disney. … Continue reading →

Posted in Relationships | Tagged Disney World, experience, relationships, Walt Disney | Leave a comment