Tag Archives: Management

The Leadership Model

The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading

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The Customer is KING

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading

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Leading from the Inside Out

Leadership has always been one of my driving forces. I think my interest in leadership comes from the influence of my given family, especially my mother, father(s,) and maternal grandmother. Some of the influence was not positive, but it all … Continue reading

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A Call to Action

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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Management that Matters

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading

Posted in Leadership, Relationships, service | Tagged , , , , , , | 2 Comments