Tag Archives: Management

A Call to Action

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

Posted in conflict, Leadership, service | Tagged , , , , , , , , , , , , , , , , , | 2 Comments

Management that Matters

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading

Posted in Leadership, Relationships, service | Tagged , , , , , , | 2 Comments