Tag Archives: Management

The Leaders of A Pack

Posted on August 4, 2022 by Patti Fralix

“You do a lot more good as the leader of a pack than you do as a lone wolf.” These words were spoken by Dr. Jason Bull on one of the last shows of this series, Bull. I have been … Continue reading →

Posted in conflict, gratitude, Leadership | Tagged boss, Bull, change, customer service, Fralix, greed, lone wolf, Management, manager, Patti Fralix, relationships, shortstaffed, staff are imporant, teamwork, The Fralix Group, The Leaders of A Pack, treat staff well | Leave a comment

The Leadership Model

Posted on March 18, 2022 by Patti Fralix

The focus of this month’s blogs is Leadership. I define Leadership as Inspiring and Developing Others. Leadership is being played out on the world stage with what is happening in Ukraine and around the globe. It is also being played … Continue reading →

Posted in change, Leadership | Tagged committed, communication, competent, confident, customer service, customers, Fralix, goals, Leadership, Management, Mission, Patti Fralix, People, Strategy, teamwork, The Fralix Group, values, vision | Leave a comment

The Customer is KING

Posted on July 8, 2021 by Patti Fralix

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading →

Posted in Relationships, service | Tagged bad customer service, communication, customer, customer service, Fralix, information, lack of communication, lack of information, Management, Patti Fralix, service, the customer is king, The Fralix Group | Leave a comment

Leading from the Inside Out

Posted on November 19, 2020 by Patti Fralix

Leadership has always been one of my driving forces. I think my interest in leadership comes from the influence of my given family, especially my mother, father(s,) and maternal grandmother. Some of the influence was not positive, but it all … Continue reading →

Posted in best self, change, Leadership | Tagged are you getting enough sleep, Changing Me from the Inside Out, exercise, inside job, inspiring and developing others, lead, leader, Leadership, leadership is an inside job, leading, leading from the inside out, Management, manager, nutrition, parents are leaders, Walk your talk | Leave a comment

A Call to Action

Posted on January 16, 2019 by Patti Fralix

I am fully prepared that this may be one of my most controversial posts. So be it. I am willing to suffer the backlash if it comes.

Posted in best self, conflict, life | Tagged accept, advocate, assimilate, call to action, Cheers, controversial, customer service, disturb the comforted, F----, Fralix, freedom of speech, FU*K, ignore, inappropriate word on t-shirt, individual rights, Management, Mike Fralix, obscene language, obscenities, opinion vs racist, Patti Fralix, profanity, The Fralix Group, tolerate, what do you think? | 6 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

Management that Matters

Posted on August 10, 2018 by Patti Fralix

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading →

Posted in Leadership, Relationships, service | Tagged appreciation, Fralix, inspiring others, Leadership, Management, Patti Fralix, recognition | 2 Comments