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Tag Archives: Leadership
Management that Matters
She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading
Posted in Leadership, Relationships, service
Tagged appreciation, Fralix, inspiring others, Leadership, Management, Patti Fralix, recognition
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Connected to Beaumont
Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading
Posted in Leadership, life, Relationships
Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships
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Paying Attention to Discontinuities
Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading
Purple Rain
Unless you have been under a turnip plant the past few days, you have heard of Purple Rain recently more times than you like to count. You have seen all manner of things become purple, and the song Purple Rain … Continue reading
Be A Customer Advocate
An experience with a sales associate in a store in Alabama last week impressed upon me the need for a customer advocate. I was reminded of my health care background, and the role of a patient advocate. When I experienced … Continue reading
Posted in Relationships
Tagged business blog, customer advocate, customer service, good customer service, Leadership
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The Courage To Let Go
Courage is a very big thing. It takes courage to face life’s big challenges, and we all know some people who are facing those. Such as the big C, and that does not refer to Courage, but to Cancer. I … Continue reading
Thinking Outside The Triangle™
Many business people today are well aware that innovation is the key to success in the present and future. Not nearly as many people are clear about how to make innovation happen. Too may of us are simply doing … Continue reading
Posted in Leadership
Tagged apple, business, change, innovation, Leadership, Nelson Mandela
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Reality and Renewal
Last week I had the privilege of facilitating a strategic planning advance (my word for retreat!) at Auburn University. Some of my research for that and the insights provided has me still pondering. The Department head wanted some of the … Continue reading
The “How” to Create the Best Culture for Your Business
There is no magic to creating the right culture; it is simple, but not easy. Think of different businesses that are known by the masses. Apple, Starbucks and Chick fil a come to mind. All of these are successful, and … Continue reading
