Tag Archives: Leadership

Management that Matters

Posted on August 10, 2018 by Patti Fralix

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading →

Posted in Leadership, Relationships, service | Tagged appreciation, Fralix, inspiring others, Leadership, Management, Patti Fralix, recognition | 2 Comments

Connected to Beaumont

Posted on August 31, 2017 by Patti Fralix

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading →

Posted in Leadership, life, Relationships | Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships | Leave a comment

Paying Attention to Discontinuities

Posted on August 24, 2017 by Patti Fralix

Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading →

Posted in Leadership, life, Relationships | Tagged ambiguity, business, change, confidence, conflict, customer service, effective communication, good customer service, intuition, Leadership, life changes, proactive, relationships, team work, thinking, work | Leave a comment

Purple Rain

Posted on April 28, 2016 by Patti Fralix

Unless you have been under a turnip plant the past few days, you have heard of Purple Rain recently more times than you like to count. You have seen all manner of things become purple, and the song Purple Rain … Continue reading →

Posted in Leadership | Tagged Leadership, Prince, Purple Rain, talent, uniqueness | Leave a comment

Be A Customer Advocate

Posted on March 18, 2016 by Patti Fralix

An experience with a sales associate in a store in Alabama last week impressed upon me the need for a customer advocate. I was reminded of my health care background, and the role of a patient advocate. When I experienced … Continue reading →

Posted in Relationships | Tagged business blog, customer advocate, customer service, good customer service, Leadership | Leave a comment

The Courage To Let Go

Posted on November 4, 2015 by Patti Fralix

Courage is a very big thing. It takes courage to face life’s big challenges, and we all know some people who are facing those. Such as the big C, and that does not refer to Courage, but to Cancer. I … Continue reading →

Posted in Relationships | Tagged business blog, courage, Leadership, organization | Leave a comment

Thinking Outside The Triangle™

Posted on October 8, 2015 by Patti Fralix

Many business people today are well aware that innovation is the key to success in the present and future. Not nearly as many people are clear about how to make innovation happen. Too may of us are simply doing … Continue reading →

Posted in Leadership | Tagged apple, business, change, innovation, Leadership, Nelson Mandela | Leave a comment