Tag Archives: working relationships

Connected to Beaumont

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading

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Act Like You Care!

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading

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When Your Focus is the Customer

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading

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We Are All Connected

So much of our time we spend planning. But no amount of planning can prepare us for some things. This is certainly true for the loved ones of the Virginia TV reporter and camera man who were gunned down this week while … Continue reading

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Don’t (Just) Do What You Are Told; Think for the Customer!

My husband and I are in the process of renovating our beach condos.  We have two on the same landing; one we rent, and one we use for us personally, and also share with our family and friends.  These condos … Continue reading

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Language Matters!

It’s in the SAUCE has several meanings, as some of you know from reading my other posts. One meaning is the importance of effective communication.  One application of this is the importance of choosing a direct and/or indirect communication style, … Continue reading

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Just Be Nice!

What have you done recently to make someone feel better about themselves? Maya Angelou said it best; “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” My … Continue reading

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