Tag Archives: working relationships

Connected to Beaumont

Posted on August 31, 2017 by Patti Fralix

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading →

Posted in Leadership, life, Relationships | Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships | Leave a comment

Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor. Same airline, same day, two different flights, two different stewards. I continue to be amazed at … Continue reading →

Posted in Relationships | Tagged American Airlines, business, customer service, flight attendant, relationships, working relationships | Leave a comment

When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer. When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

Posted in Relationships | Tagged business, customer, customer service, wayfarer NYC, working relationships | Leave a comment

We Are All Connected

Posted on August 27, 2015 by Patti Fralix

So much of our time we spend planning. But no amount of planning can prepare us for some things. This is certainly true for the loved ones of the Virginia TV reporter and camera man who were gunned down this week while … Continue reading →

Posted in Relationships | Tagged family, friends, relationships, Virginia shooting, working relationships | Leave a comment

Don’t (Just) Do What You Are Told; Think for the Customer!

Posted on June 16, 2015 by Patti Fralix

My husband and I are in the process of renovating our beach condos. We have two on the same landing; one we rent, and one we use for us personally, and also share with our family and friends. These condos … Continue reading →

Posted in Relationships | Tagged communication, communication styles, condo, effective communication, life, remodel, working relationships | Leave a comment

Language Matters!

Posted on June 3, 2015 by Patti Fralix

It’s in the SAUCE has several meanings, as some of you know from reading my other posts. One meaning is the importance of effective communication. One application of this is the importance of choosing a direct and/or indirect communication style, … Continue reading →

Posted in SAUCE | Tagged communication, communication styles, effective communication, relationships, working relationships | Leave a comment

Just Be Nice!

Posted on March 24, 2015 by Patti Fralix

What have you done recently to make someone feel better about themselves? Maya Angelou said it best; “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” My … Continue reading →

Posted in Relationships | Tagged communication, communication styles, effective communication, relationships, working relationships | 1 Comment

Which Do You Prefer, Platinum or Gold?

Posted on March 3, 2015 by Patti Fralix

Part of the magic of my “It’s in the SAUCE®” personality assessment tool is that it provides data on how to communicate effectively with others, especially with those who have a different dominant communication style. I began a discussion of … Continue reading →

Posted in Leadership, Relationships, SAUCE | Tagged Leadership, relationships, SAUCE, team work, work, working relationships | 3 Comments

What Part Of ME Do You Not Understand?

Posted on February 24, 2015 by Patti Fralix

The philosophy of It’s in the SAUCE® is that we are more effective through our interconnectedness with others. This is true both personally and professionally. It is when our strengths combine with the strengths of others that the best results … Continue reading →

Posted in Leadership, Relationships, SAUCE | Tagged business, Leadership, relationships, SAUCE, team work, work, working relationships | 1 Comment