Tag Archives: good customer service

St. Maarten Hurricane Irma Evacuation Plans

Posted on October 11, 2017 by Patti Fralix

This is Part Three of Mike and my Hurricane Irma experience in St. Maarten Our local friends, Ron and his family, leaving our resort the morning we were to be evacuated Hurricane Irma had … Continue reading →

Posted in conflict, family, life | Tagged Adventure of the Seas, ambiguity, change, communication, conflict, cruise ship, customer service, evacuation, family, family relationships, Fralix, friend relationships, friends, good customer service, hope, hopelessness, Hurricane, Hurricane Irma, internal conflict, life, life changes, patience, Royal Caribbean, St. Maarten | 2 Comments

Connected to Beaumont

Posted on August 31, 2017 by Patti Fralix

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading →

Posted in Leadership, life, Relationships | Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships | Leave a comment

Paying Attention to Discontinuities

Posted on August 24, 2017 by Patti Fralix

Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading →

Posted in Leadership, life, Relationships | Tagged ambiguity, business, change, confidence, conflict, customer service, effective communication, good customer service, intuition, Leadership, life changes, proactive, relationships, team work, thinking, work | Leave a comment

Be A Customer Advocate

Posted on March 18, 2016 by Patti Fralix

An experience with a sales associate in a store in Alabama last week impressed upon me the need for a customer advocate. I was reminded of my health care background, and the role of a patient advocate. When I experienced … Continue reading →

Posted in Relationships | Tagged business blog, customer advocate, customer service, good customer service, Leadership | Leave a comment

Please Come Back!

Posted on February 25, 2016 by Patti Fralix

It was a busy morning, made even more so by having to FedEx a Visa application for my husband while on the way out of town. While he was in Walgreens having a passport photo taken to accompany the … Continue reading →

Posted in Relationships | Tagged business, business blog, customer service, Fed Ex, good customer service, relationships | 2 Comments