Tag Archives: American Airlines

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

Part Six of Our Hurricane Irma in St. Maarten Experience

Posted on October 31, 2017 by Patti Fralix

After surviving Hurricane Irma in St. Maarten, four days after the hurricane hit, on September 10th, we were evacuated by Royal Caribbean Cruise Line. We sailed on Adventure of the Seas to Aruba, disembarking and overnighting there. The next … Continue reading →

Posted in conflict, family, gratitude, life, Relationships | Tagged American Airlines, book, Charlotte, Charlotte Douglas International Airport, children, daughters, Days Inn, depression, exhaustion, family, granddaughters, home, Hurricane, Hurricane Irma, joy, life, pain, patience, Raleigh, relationships, relief, sadness, safe, September 2017, St. Maarten, Survival, thankful, welcome home | 2 Comments

Part Five of Our Hurricane Irma Experience in St. Maarten

Posted on October 27, 2017 by Patti Fralix

Amazing. Just when we thought we were headed home, the take-off of our plane from Aruba was aborted and we are headed back to the gate. It had been more than a week since Hurricane Irma came through St. Maarten … Continue reading →

Posted in conflict, life | Tagged American Airlines, Aruba, business, charlotte north carolina, flight delay, Hurricane Irma, life, planes, Raleigh, relationships | 1 Comment

Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor. Same airline, same day, two different flights, two different stewards. I continue to be amazed at … Continue reading →

Posted in Relationships | Tagged American Airlines, business, customer service, flight attendant, relationships, working relationships | Leave a comment