Tag Archives: Amsterdam

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

Tag Archives: Amsterdam

Customer Centered Service

It Could Have Been Worse!

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