Tag Archives: service

Disservice at JFK Airport

Mike and I flew to JFK airport from Raleigh/Durham, arriving there about 1:30 pm on Saturday. We were going to Moscow, Russia via Warsaw, Poland. (Business for Mike, pure pleasure for me!) We were prepared for a long day at … Continue reading

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Showing Appreciation to Your Customers

All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading

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Customer Centered Service

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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A Celebration of Life

Most of us have just finished celebrating the 4th of July, and time with family and friends. Since the holiday fell in the middle of the week, many could not travel for there was only one day of the holiday, … Continue reading

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What We Say Matters

I just returned from a very quick (one day!) trip to Manhattan.  I love being in the city, especially during the Christmas season.  So, going for one day is better than not being able to be there at all, especially … Continue reading

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