Tag Archives: Stephen Covey

It’s All About the Culture

Posted on March 1, 2023 by Patti Fralix

Last week I wrote about problems in retail, specifically staff not being customer oriented. This is the other side of the story. Mike and I were in High Point, NC last weekend staying over in route back from a visit … Continue reading →

Posted in service, travel | Tagged culture, customer service, Fralix, friendly, high point nc, It's all about the culture, J Butler's Bar and Grill, Maya Angelou, Patti Fralix, Principle-Centered Leadership, service, Stephen Covey, The Fralix Group | 2 Comments

Seek First to Understand

Posted on May 29, 2020 by Patti Fralix

These are challenging times. We have been quarantined away from our loved ones for two or more months, have had nowhere to go but perhaps the grocery stores, and many are suffering severe economic hardship. While some people have shown … Continue reading →

Posted in change, Relationships | Tagged challenging times, communication, Covid-19, dealing with change, dealing with losing control, Fralix, international crisis, less arguments more listening, listen more than talk, Patti Fralix, relationships, Seek first to understand, stages of grief, Stephen Covey, The 7 Habits of Highly Effective People, The Fralix Group, tone of voice | Leave a comment

Tag Archives: Stephen Covey

It’s All About the Culture

Seek First to Understand

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