Tag Archives: positive

Touching People’s Hearts

Posted on October 18, 2023 by Patti Fralix

Reba McEntire told a contestant on The Voice, “We are put on this earth to touch people’s hearts.” I don’t think she was just referring to musicians. I think we are all put on this earth to touch people’s hearts. … Continue reading →

Posted in gratitude, love, Relationships | Tagged be positive, Fralix, friends, heart, heart of gold, life is short, loving life, Patti Fralix, positive, positivity, power of attraction, relationships, The Fralix Group | Leave a comment

Being Careful Who We Follow

Posted on March 29, 2022 by Patti Fralix

Leaders have followers. In fact, it is the followers who make leaders powerful. It is important that we follow leaders who take us to places we should go, and not to places we just want to go. Leaders we follow … Continue reading →

Posted in Leadership, life | Tagged followers, Fralix, GEorge W Bush, inspiration, leader, Leadership, leadership in parenting, life, Patti Fralix, positive, The Fralix Group, Volodymyr Zelenskyy | Leave a comment

Our Impact On Others

Posted on September 24, 2021 by Patti Fralix

Are our words helpful or harmful? Once spoken, we cannot take them back. While it is too late to take back words we have already spoken, we need to understand their impact. Once understood, we can improve our communication and … Continue reading →

Posted in best self, Relationships | Tagged better relationships, communication, customer service, Fralix, Impact, improve communication, negative, Patti Fralix, positive, The Fralix Group, tone of voice, words, words are harmful | Leave a comment

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

All of the Comforts of Home

Posted on June 7, 2018 by Patti Fralix

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses. Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading →

Posted in life, service, travel | Tagged amenities, chair in the room, comfort, comforts, customer service, experience, Fralix, full length mirror, Hilton Head, home, hospitality industry, hotels, memorable, outlets, positive, resort, The Fralix Group, travel | 2 Comments

Change and a Wet Baby

Posted on March 1, 2018 by Patti Fralix

Mark Twain had it correct when he said, “The Only One Who Likes Change is a Wet Baby!” Now, some reading this may take issue with the statement. For, don’t some people like change? Yes, they do, but we must … Continue reading →

Posted in change, conflict, life | Tagged baby, change, constant, control, crying, dealing with change, family, Fralix, grandson, life, Mike, move, positive, time for change, uncomfortable, wet baby | 4 Comments

Inspiring Positive Change™

Posted on January 17, 2018 by Patti Fralix

A new year affords us the opportunity to start anew, whatever that means to each one of us. When you read that, New Year’s resolutions probably come to mind. Those familiar with my writings may recall that I prefer to … Continue reading →

Posted in change, Leadership, life | Tagged business, challenge, change, commitments, communication, familiar, focus, habit, hard, Hoda Kotb, inspiring, life, Matt Lauer, New Year Resolutions, People magazine, personal behavioral change, positive, promises, relationships, resistance, Savannah Guthrie, truth, weight loss, why, work, your "why" | 1 Comment