Tag Archives: positive

Customer Centered Service

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading

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To Tell or Not to Tell?

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading

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All of the Comforts of Home

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses.  Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading

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Change and a Wet Baby

Mark Twain had it correct when he said, “The Only One Who Likes Change is a Wet Baby!” Now, some reading this may take issue with the statement.  For, don’t some people like change?  Yes, they do, but we must … Continue reading

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Inspiring Positive Change™

A new year affords us the opportunity to start anew, whatever that means to each one of us.  When you read that, New Year’s resolutions probably come to mind.  Those familiar with my writings may recall that I prefer to … Continue reading

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