Tag Archives: Businesses

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

What the World Needs Now

Posted on October 23, 2020 by Patti Fralix

Have you noticed that many things take more time lately, lately meaning since COVID-19? This is especially true when you call a physician’s office or a pharmacy. Once the phone is answered (not by a live voice, of course, but … Continue reading →

Posted in change, gratitude, Relationships | Tagged automated messenger, be kind, be nice, be our best and do our best, beach, Businesses, callers, Calm, Capital One, consideration, Covid-19, customer relationship, customer service, efficient, experiences, Fralix, friendly, kindness, kindness matters, listen, patience, Patti Fralix, People don't fail, systems, systems do, The Fralix Group, The Hotel at Auburn University, time, wasted time, what the world needs now | Leave a comment

THINKING OUTSIDE THE TRIANGLE®

Posted on August 14, 2020 by Patti Fralix

Many people know that innovation is the key to success in the current and future business world, even if they do not know how to be innovative. Given the pandemic gripping the world, innovation is more important now than ever … Continue reading →

Posted in change, Leadership, service | Tagged a bigger box, Businesses, challenge assumptions, change, changes, commitment, different, doing the same thing, flexible, Fralix, innovation, innovative, masks, order, pandemic, Patti Fralix, shift happens, The Fralix Group, The Leadership Model, think analytically, thinking outside the box, thinking outside the triangle, turning thinking inside out, vision | Leave a comment

The Challenge of Not Knowing

Posted on June 17, 2020 by Patti Fralix

It has been more than three months since life as we knew it changed dramatically for most of us. We have no idea when, if ever, our lives will return to normal. Many people are not even expecting life to … Continue reading →

Posted in change, hope, life | Tagged ambiguity, beach, Businesses, challenge of not knowing, change, Covid-19, decreased income, Fralix, long lasting, not knowing, Oak Island Golf Club, Patti Fralix, planning for the inevitable, reduce expenses, succeed vs cope, survive, The Fralix Group, The Wisdom of Knowing, thrive, unknown | Leave a comment

Showing Appreciation to Your Customers

Posted on February 21, 2019 by Patti Fralix

All of us are customers of some businesses, and many of us have customers of our own businesses. We can probably name some companies that do not seem to care about their customers, even taking advantage of them. But instead … Continue reading →

Posted in gratitude, Relationships, service | Tagged add-a-pearl necklace, appreciation, business owners, Businesses, Companies, customer, customer service, customers, electrician, Gold Mine Jewelry, good service, jewelry, JME Electrical Services, Joe Martin, loyal, Nextdoor, Patti Fralix, service, small business, The Fralix Group, time, Tom and Eddi, Triangle CompuDocs, Trip Advisor | 2 Comments