Category Archives: Relationships

Thankful

Posted on November 17, 2016 by Patti Fralix

Thanksgiving comes early this year.  Are you ready?  Whether you are hosting Thanksgiving in your home, or “over the river and through the woods to grandmother’s house we go” is your mantra, you need to be ready.  Thanksgiving is a … Continue reading →

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Being a Great Guest

Posted on October 27, 2016 by Patti Fralix

The holidays are fast approaching, and for many, it is time to get ready for company.  This is the time of the year that many travel to be with family and friends.   From Thanksgiving until New Years the airways … Continue reading →

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When an Apology is NOT an Apology

Posted on September 22, 2016 by Patti Fralix

There is much in the media in recent days about an apology that really is not an apology.  The specifics of the “apology” is not my focus in this article.  My intent is to differentiate when an apology is not … Continue reading →

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Speaking Truth to Power

Posted on September 8, 2016 by Patti Fralix

Some will remember Anita Hill’s sexual harassment case against Supreme Court Justice nominee Clarence Thomas in the early 1990’s.  I certainly do.  That was around the same time that I was precipitously fired. I had been hired to make massive … Continue reading →

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Relationship Management

Posted on August 17, 2016 by Patti Fralix

All of us are in the business of relationship management, whether we think of it that way or not.  This is true on a professional as well as personal level.  On a personal level we have relationships with our family … Continue reading →

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Service Recovery

Posted on August 10, 2016 by Patti Fralix

It is my favorite restaurant, and has been for more than 20 years.  It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading →

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Let It Go

Posted on August 5, 2016 by Patti Fralix

What do you do when you can’t resolve conflict?  It is a given that we will have conflict.  There seems to be more of it lately than ever before.  Our current political environment is a great example.   I have … Continue reading →

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Be A Front Row Person!

Posted on July 27, 2016 by Patti Fralix

It was dance rehearsal for our oldest and youngest granddaughters. The rehearsals were at staggered times for the different ages, so my daughter and I were there for the afternoon. We had been sitting and watching for a couple of … Continue reading →

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Service

Posted on July 15, 2016 by Patti Fralix

Ok, I admit it; I often lack patience.  Anyone who knows me well would attest to this fact.   But I think the lack of service that I have experienced lately would test anyone’s patience.  Although my good friend MoMo … Continue reading →

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Children Grow Up When We’re Not Looking

Posted on July 7, 2016 by Patti Fralix

“Nana, do you want to play with me?”  Four- year old Virginia asked the question, and I, of course, said, “Yes, of course I want to play with you!”   I lied.  I, who prides myself on never lying, lied … Continue reading →

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