Author Archives: Patti Fralix

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About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Service Recovery

Posted on August 10, 2016 by Patti Fralix

It is my favorite restaurant, and has been for more than 20 years.  It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading →

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Let It Go

Posted on August 5, 2016 by Patti Fralix

What do you do when you can’t resolve conflict?  It is a given that we will have conflict.  There seems to be more of it lately than ever before.  Our current political environment is a great example.   I have … Continue reading →

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Be A Front Row Person!

Posted on July 27, 2016 by Patti Fralix

It was dance rehearsal for our oldest and youngest granddaughters. The rehearsals were at staggered times for the different ages, so my daughter and I were there for the afternoon. We had been sitting and watching for a couple of … Continue reading →

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I Just Want You To Be A Mom!

Posted on July 21, 2016 by Patti Fralix

Where oh’ where does the time go?  The words, “I just want you to be a Mom!” were spoken by Mary Grace a few years ago as her mom, our daughter Tara, was being sworn in as a Magistrate Judge. … Continue reading →

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Service

Posted on July 15, 2016 by Patti Fralix

Ok, I admit it; I often lack patience.  Anyone who knows me well would attest to this fact.   But I think the lack of service that I have experienced lately would test anyone’s patience.  Although my good friend MoMo … Continue reading →

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Children Grow Up When We’re Not Looking

Posted on July 7, 2016 by Patti Fralix

“Nana, do you want to play with me?”  Four- year old Virginia asked the question, and I, of course, said, “Yes, of course I want to play with you!”   I lied.  I, who prides myself on never lying, lied … Continue reading →

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Proud To Be An American

Posted on July 1, 2016 by Patti Fralix

Our world continues to have its challenges.  In places around the world terrorists threaten our security routinely, with the latest attack at the airport in Istanbul, Turkey.  Leaders are discussing that terrorist threats and attacks will not go away soon … Continue reading →

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60 Years Young

Posted on June 22, 2016 by Patti Fralix

Maureen (MoMo) is 60 years young today.  It is hard to believe, for her, as well as others.  She is the youngest 60-year-old you could ever know.   She doesn’t look, act, or feel her age.  She has been a … Continue reading →

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Strawberry Fields Forever

Posted on June 17, 2016 by Patti Fralix

It’s in the SAUCE is all about understanding, valuing, and managing differences.  It is about the philosophy of The Platinum Rule, which is related to, but not the same as, The Golden Rule.  Whereas the Golden Rule espouses treating others … Continue reading →

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A Lovely Afternoon With Friends

Posted on June 9, 2016 by Patti Fralix

Summer provides more leisure time for many people, in part due to longer days and a somewhat less hectic schedule.  Most children are out of school, and involved in various activities.  While many parents are still working, it seems that … Continue reading →

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