Author Archives: Patti Fralix

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About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Ambiguity

Posted on October 13, 2016 by Patti Fralix

Last week’s Hurricane Matthew that ravaged Florida, Georgia, South Carolina, and North Carolina after devastating Haiti, the Dominican Republic, and Cuba was a good lesson in dealing with ambiguity.  Many people in the southern U.S. had time to prepare and … Continue reading →

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Out Of Our Control

Posted on October 6, 2016 by Patti Fralix

This week has been a difficult one for many along the eastern part of the United States, as well as in the Caribbean, due to Hurricane Matthew.  As I write this, Hurricane Matthew has passed through Haiti and Cuba, and … Continue reading →

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The Beauty of Change

Posted on September 29, 2016 by Patti Fralix

Fall has finally come, although in the South with temperatures still in the 80’s, it doesn’t feel like Fall.  Regardless, it is.  Fall is being talked about as the second new year.  This time in the year we seem to … Continue reading →

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When an Apology is NOT an Apology

Posted on September 22, 2016 by Patti Fralix

There is much in the media in recent days about an apology that really is not an apology.  The specifics of the “apology” is not my focus in this article.  My intent is to differentiate when an apology is not … Continue reading →

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Being Our Best Selves

Posted on September 14, 2016 by Patti Fralix

I am going to stick my neck out here, and I am afraid that it might get chopped off!  But I must be true to what I believe.  I am reading some things lately about authenticity and being true to … Continue reading →

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Speaking Truth to Power

Posted on September 8, 2016 by Patti Fralix

Some will remember Anita Hill’s sexual harassment case against Supreme Court Justice nominee Clarence Thomas in the early 1990’s.  I certainly do.  That was around the same time that I was precipitously fired. I had been hired to make massive … Continue reading →

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Running Out of Time

Posted on September 1, 2016 by Patti Fralix

When we are young, we rarely think about running out of time.  Now that I am soon to be 65, I think of that a lot.  Perhaps it is the mounds of Medicare info that has been flooding my mailbox … Continue reading →

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WOW Customer Experiences!

Posted on August 25, 2016 by Patti Fralix

Different customers want and expect different things from the businesses they support.  While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction.  It just makes sense that since there … Continue reading →

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Relationship Management

Posted on August 17, 2016 by Patti Fralix

All of us are in the business of relationship management, whether we think of it that way or not.  This is true on a professional as well as personal level.  On a personal level we have relationships with our family … Continue reading →

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Service Recovery

Posted on August 10, 2016 by Patti Fralix

It is my favorite restaurant, and has been for more than 20 years.  It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading →

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