Category Archives: Uncategorized

Being Our Best Selves

Posted on September 14, 2016 by Patti Fralix

I am going to stick my neck out here, and I am afraid that it might get chopped off!  But I must be true to what I believe.  I am reading some things lately about authenticity and being true to … Continue reading →

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WOW Customer Experiences!

Posted on August 25, 2016 by Patti Fralix

Different customers want and expect different things from the businesses they support.  While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction.  It just makes sense that since there … Continue reading →

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Proud To Be An American

Posted on July 1, 2016 by Patti Fralix

Our world continues to have its challenges.  In places around the world terrorists threaten our security routinely, with the latest attack at the airport in Istanbul, Turkey.  Leaders are discussing that terrorist threats and attacks will not go away soon … Continue reading →

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Life is about Winning and Losing

Posted on March 31, 2016 by Patti Fralix

I love college basketball, especially at this time of the year. And especially this year, when my team, Virginia, a #1 seed, had a chance to make it to the Final Four.  But they didn’t.  Something happened to them in … Continue reading →

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We are Experiencing Higher than Normal Call Volume at this Time!

Posted on March 3, 2016 by Patti Fralix

You know that when you call a business and you hear those words, you might as well get a cup of coffee and sit down with a magazine with your phone on speaker phone, for you will be waiting quite … Continue reading →

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Attention to Detail

Posted on February 4, 2016 by Patti Fralix

If we aren’t careful, it is easy to miss some important stuff, or at least, some of the stuff that makes our lives richer.  I had a few examples of that recently. Mike and I travelled to Wilson, NC this … Continue reading →

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Getting a Jump on January

Posted on December 10, 2015 by Patti Fralix

Most people are in the throws of the holidays or readying for the holidays. In the midst of the shopping, celebrating, and caroling, take some time to fast forward to January 2016, and make some decisions now that can help … Continue reading →

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Getting Comfortable with Ambiguity

Posted on November 10, 2015 by Patti Fralix

I have long since known that a high tolerance for ambiguity is a key factor in success and happiness.  I have even spoken of this fact many times.  I have learned of late that “knowing” something and truly experiencing it … Continue reading →

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God Bless Us Everyone

Posted on October 2, 2015 by Patti Fralix

How many shootings will have to occur in the U.S. before we begin to solve the underlying problems of our society that result in these tragic events?  Before saying anything else, I must express my sincere condolences to the families, … Continue reading →

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Vacation Spending

Posted on September 16, 2015 by Patti Fralix

The book I wrote ten years ago, A Year in the Life of a Recovering Spendaholic, will be published by the end of this year. This book chronicles my journey of not purchasing anything for myself for a full year. … Continue reading →

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