Category Archives: Uncategorized

Human Skills Can Change the World for the Better!

Posted on March 30, 2017 by Patti Fralix

We seem to need a reminder every now and then of the importance of what I refer to as Human Skills.  Human Skills refer to our communication skills and our ability to connect well with others. While these are sometimes … Continue reading →

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Love Your Customers

Posted on February 15, 2017 by Patti Fralix

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading →

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The Spirit of the Season

Posted on December 20, 2016 by Patti Fralix

One of the most wonderful aspects of the Holiday season that comes at this time of the year is the common practice of being nicer than one may be at other times. This year, however, I sense a difference.  It … Continue reading →

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The Beauty of Change

Posted on September 29, 2016 by Patti Fralix

Fall has finally come, although in the South with temperatures still in the 80’s, it doesn’t feel like Fall.  Regardless, it is.  Fall is being talked about as the second new year.  This time in the year we seem to … Continue reading →

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Being Our Best Selves

Posted on September 14, 2016 by Patti Fralix

I am going to stick my neck out here, and I am afraid that it might get chopped off!  But I must be true to what I believe.  I am reading some things lately about authenticity and being true to … Continue reading →

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WOW Customer Experiences!

Posted on August 25, 2016 by Patti Fralix

Different customers want and expect different things from the businesses they support.  While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction.  It just makes sense that since there … Continue reading →

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Proud To Be An American

Posted on July 1, 2016 by Patti Fralix

Our world continues to have its challenges.  In places around the world terrorists threaten our security routinely, with the latest attack at the airport in Istanbul, Turkey.  Leaders are discussing that terrorist threats and attacks will not go away soon … Continue reading →

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Life is about Winning and Losing

Posted on March 31, 2016 by Patti Fralix

I love college basketball, especially at this time of the year. And especially this year, when my team, Virginia, a #1 seed, had a chance to make it to the Final Four.  But they didn’t.  Something happened to them in … Continue reading →

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We are Experiencing Higher than Normal Call Volume at this Time!

Posted on March 3, 2016 by Patti Fralix

You know that when you call a business and you hear those words, you might as well get a cup of coffee and sit down with a magazine with your phone on speaker phone, for you will be waiting quite … Continue reading →

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Attention to Detail

Posted on February 4, 2016 by Patti Fralix

If we aren’t careful, it is easy to miss some important stuff, or at least, some of the stuff that makes our lives richer.  I had a few examples of that recently. Mike and I travelled to Wilson, NC this … Continue reading →

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