Different Levels of Customer Service

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming to pick up a phone or online order. If you are in one of those groups, it has become easier to find a parking place. I really do not mind having to park far away and walk, because I am healthy. And I certainly do not mind letting those who need the parking space closer to the business have the space, such as those who are truly physically handicapped. That does not include those in the family of the physically handicapped person who just happen to have the car and the handicapped tag! If I did not fall into one of the select groups mentioned, and I was overweight and sickly, I think I would just stay home and do without whatever I thought I needed from the business. 

Of all of the select groups mentioned above, I really only mind those many spaces allocated to the people who have ordered by phone or online. I do not understand why so many parking places right at the building need to be allocated to people who have called in orders or ordered online. Do walk-in customers not deserve some consideration?  I think of this the same way I think of a customer calling on the phone getting all of the attention of the salesperson while other customers standing right in front of the salesperson wait, and wait.

I hope that my perspective on this does not seem selfish. I am fine with parking far from a business to make room for those who need to be closer to the door for health reasons. I just do not agree with having to park in Timbuctoo for every special group.  

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.
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