Tag Archives: sales

Retail in December

Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading

Posted in Relationships, service | Tagged , , , , , , , , , , , , | Leave a comment

Retail Is In Trouble

Many people shop in January to take advantage of after-Christmas sales. I am one of those, having been to the outlet malls and other malls recently. I am amazed at the lack of customers shopping in physical stores. While I … Continue reading

Posted in change, service | Tagged , , , , , , , , , , , , | Leave a comment

Service Before Sales

The most important thing in retail is sales. Or is it?  If sales are insufficient, a company goes out of business.  So yes, sales are very important, even critical to a company’s success.  But too much focus on sales, or … Continue reading

Posted in Relationships | Tagged , , , | 2 Comments