Author Archives: Patti Fralix

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About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Who Are Your People?

Posted on March 3, 2017 by Patti Fralix

It should come as no surprise to anyone that communicating effectively with different types of people is hard work.  Although we know this, too often we fail to pay enough attention to this fact. We talk too much in our … Continue reading →

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Service Before Sales

Posted on February 22, 2017 by Patti Fralix

The most important thing in retail is sales. Or is it?  If sales are insufficient, a company goes out of business.  So yes, sales are very important, even critical to a company’s success.  But too much focus on sales, or … Continue reading →

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Love Your Customers

Posted on February 15, 2017 by Patti Fralix

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading →

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Relationships That Last a Lifetime

Posted on February 10, 2017 by Patti Fralix

When I think of being 65 years old, I am amazed.  How did I get here so fast? Those reading this who are near my age or older know exactly what I mean.  Younger readers may think they understand, but … Continue reading →

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Changing Ourselves, Not Others

Posted on February 3, 2017 by Patti Fralix

With a new year well underway, it is time to take stock of how it is going.  How are your New Year’s resolutions?  Have you kept your commitments to yourself?  I need to be honest; mine aren’t going so well.  … Continue reading →

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Surround Yourself with Loyal Friends

Posted on January 25, 2017 by Patti Fralix

We have a new President.  There has been much in the news in the past few months about our election, the candidates, and the different opinions about what’s best for our country.  Then in November, the electorate voted, and on … Continue reading →

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How Could It Be, Another Weather Disruption?!

Posted on January 17, 2017 by Patti Fralix

Just a week after the weather disruption I wrote about a couple of days ago, here we are dealing with another one.  While last week’s disruption involved warmth of a roaring fire, good food, and time to leisurely clean out … Continue reading →

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The Gift of a Weather Interruption

Posted on January 13, 2017 by Patti Fralix

There are times that show us that we are not in control.  We had one of those these past few days with a weather inspired staycation.  Regardless of what we had planned for Saturday, Sunday, and Monday, many of us … Continue reading →

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Keeping Our New Year’s Commitments

Posted on January 5, 2017 by Patti Fralix

A New Year, A New Me.  Per published research, the three most common areas of New Year’s resolutions are to exercise more, lose weight, and improve overall health and well-being. I was surprised that in a list of twelve resolutions, … Continue reading →

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A New Year Awaits

Posted on December 30, 2016 by Patti Fralix

It happens every year.  Another year dawns, and another year passes.  At the beginning of a new year many people take stock of what they accomplished, or failed to accomplish, in the year that just passed.  They also make what … Continue reading →

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