Author Archives: Patti Fralix

Unknown's avatar

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Human Skills Can Change the World for the Better!

Posted on March 30, 2017 by Patti Fralix

We seem to need a reminder every now and then of the importance of what I refer to as Human Skills.  Human Skills refer to our communication skills and our ability to connect well with others. While these are sometimes … Continue reading →

Posted in Uncategorized | 4 Comments

Our Health Care Hero

Posted on March 22, 2017 by Patti Fralix

Maureen Hession, RN, MSN, FNP-C, was honored recently as a 2017 Health Care Hero by Triangle Business Journal.  She was the only Nurse Practitioner honored, joined by MDs, nurses, hospital managers and administrators, and several health care related agencies.  It … Continue reading →

Posted in Relationships | Tagged , | 10 Comments

Southern Graciousness

Posted on March 16, 2017 by Patti Fralix

Everyone is more than busy, with little time to spare.  But some people, not just Southerners, look past their own priorities to reach out and help others.  “Southern graciousness,” which does not just reside in the South, can replace some … Continue reading →

Posted in family | Tagged , | 6 Comments

When Life as We Know it Changes

Posted on March 10, 2017 by Patti Fralix

We all know that our life can change on the dime.  And mine did a couple of days ago.  Without going into the details, I want to mention my lessons from the experience.  And there are several important ones.  The … Continue reading →

Posted in life | Tagged , , , | Leave a comment

Who Are Your People?

Posted on March 3, 2017 by Patti Fralix

It should come as no surprise to anyone that communicating effectively with different types of people is hard work.  Although we know this, too often we fail to pay enough attention to this fact. We talk too much in our … Continue reading →

Posted in Relationships | Tagged , , | Leave a comment

Service Before Sales

Posted on February 22, 2017 by Patti Fralix

The most important thing in retail is sales. Or is it?  If sales are insufficient, a company goes out of business.  So yes, sales are very important, even critical to a company’s success.  But too much focus on sales, or … Continue reading →

Posted in Relationships | Tagged , , , | 2 Comments

Love Your Customers

Posted on February 15, 2017 by Patti Fralix

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading →

Posted in Uncategorized | Tagged , , | 1 Comment

Relationships That Last a Lifetime

Posted on February 10, 2017 by Patti Fralix

When I think of being 65 years old, I am amazed.  How did I get here so fast? Those reading this who are near my age or older know exactly what I mean.  Younger readers may think they understand, but … Continue reading →

Posted in Relationships | Tagged , , | 2 Comments

Changing Ourselves, Not Others

Posted on February 3, 2017 by Patti Fralix

With a new year well underway, it is time to take stock of how it is going.  How are your New Year’s resolutions?  Have you kept your commitments to yourself?  I need to be honest; mine aren’t going so well.  … Continue reading →

Posted in life, Relationships | Tagged , , , | Leave a comment

Surround Yourself with Loyal Friends

Posted on January 25, 2017 by Patti Fralix

We have a new President.  There has been much in the news in the past few months about our election, the candidates, and the different opinions about what’s best for our country.  Then in November, the electorate voted, and on … Continue reading →

Posted in Relationships | Tagged , | Leave a comment