Monthly Archives: September 2025

A Few Ideas to Ponder

Posted on September 27, 2025 by Patti Fralix

I decided to minimize my words on this post, and highlight the words of others. I hope that you enjoy these thoughts.

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Customer Service Matters

Posted on September 19, 2025 by Patti Fralix

I am amazed at some shop staff and owners who do not provide an expected level of customer service. I am also amazed at those who do. I have been speaking, consulting, and coaching on Customer Service and related topics … Continue reading →

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Part Two of My Car Experiences

Posted on September 11, 2025 by Patti Fralix

This story continues where last week’s blog ended. Mike and I were in a completely dead loaner Honda on the side of the road near Williamsburg, Va. Our car expert, Josh, was determining how to solve this problem from his … Continue reading →

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An Amazing Week

Posted on September 7, 2025 by Patti Fralix

In my last published blog, I discussed how we still have time to accomplish our goals in 2025. But that is only true if we set goals! I mentioned that if we set and accomplish just one goal a week, … Continue reading →

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