Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

We Are Never Off Duty

Posted on May 12, 2015 by Patti Fralix

Do people buy your product, or do they buy You? This question occurred to me while I was at an international Textile show last week in Frankfurt, Germany. It was a very high tech show, with many different companies showcasing … Continue reading →

Posted in Relationships | 1 Comment

People Don’t Read, People Don’t Listen!

Posted on May 5, 2015 by Patti Fralix

Have you noticed how often important details are not read in your emails? Or when you know you said something that the other person said you didn’t say that? Or how often you have to repeat more than once deadlines … Continue reading →

Posted in Uncategorized | Leave a comment

Responding, Not Reacting

Posted on April 28, 2015 by Patti Fralix

Being defensive is one of the most ineffective behaviors we can exhibit. Unfortunately this behavior is all too common. It is much more effective to respond, not react, even when what we are hearing or feeling could trigger defensiveness in … Continue reading →

Posted in Relationships | Tagged business, communication, defensiveness, effective communication, Leadership, listening | Leave a comment

I See Them Everywhere

Posted on April 14, 2015 by Patti Fralix

I see them at the trampoline as I look out the windows, doing the dishes from breakfast. I see them in the bathroom, Virginia putting makeup on as I did, and in the perfume atomizer she took apart. I see … Continue reading →

Posted in Relationships | Tagged daughter, family, granddaughters, grandmother, Raleigh, relationships | 4 Comments

Time In A Bottle

Posted on April 7, 2015 by Patti Fralix

Our family just returned from a week long ski vacation in Colorado. Our oldest daughter, her husband and two oldest daughters (10 and 8) skied for five days. The others of us, my husband, Mike and youngest daughter, Chatham, and … Continue reading →

Posted in Uncategorized | 3 Comments

Out of Control

Posted on March 31, 2015 by Patti Fralix

For those (of us) who like or need to control, we receive lessons periodically that show us that there are many things that we can’t control. Our family is experiencing one of those lessons this week. We planned a Spring … Continue reading →

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Just Be Nice!

Posted on March 24, 2015 by Patti Fralix

What have you done recently to make someone feel better about themselves? Maya Angelou said it best; “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” My … Continue reading →

Posted in Relationships | Tagged communication, communication styles, effective communication, relationships, working relationships | 1 Comment

What In The World Were/Are They Thinking?!

Posted on March 17, 2015 by Patti Fralix

For the past few blog posts, we have been discussing Managing Differences through Communication. In one of those posts we discussed the Golden Rule and the Platinum Rule. Last week we discussed Listening. This week we will discuss some of … Continue reading →

Posted in Uncategorized | Tagged business, communication, communication styles, effective communication, Leadership, nonverbal communication, University of Oklahoma | 1 Comment

I Know You Think You Hear Me, But Are You Really Listening!

Posted on March 10, 2015 by Patti Fralix

Last week’s blog post asked readers to “weigh in” on the Golden Rule and the Platinum Rule, and the Platinum Rule was the clear winner. Readers made comments on the importance of this subject of communication, and expressed its importance … Continue reading →

Posted in Relationships | Tagged business, communication, communication styles, Leadership, nonverbal communication | 2 Comments