Author Archives: Patti Fralix

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About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Culture Drives Behavior

Posted on August 5, 2015 by Patti Fralix

I fear it is getting worse.  While that thought can apply to more than one thing, you might wonder what “it” is in this article.  While I could label what I’m referring to as “customer service,” and say that customer … Continue reading →

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Customer Disservice

Posted on July 28, 2015 by Patti Fralix

There have been many examples of lack of service that I have experienced lately, and likely, you as well. It makes me wonder how businesses expect to stay in business! Is the customer no longer important at all? Do companies … Continue reading →

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Changing What Isn’t Working

Posted on July 23, 2015 by Patti Fralix

I speak, consult and write on Change, and I feel like an imposter today.  I am dealing with a change that is immobilizing me.  I made the leap today and bought a MAC, and I fear that I will not … Continue reading →

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Time Waits For No One

Posted on July 14, 2015 by Patti Fralix

When I think of the fact that it is already the middle of July, I am amazed.  2015 is more than half over.  (No, I am NOT going to tell you how many days it is until Christmas!)  My focus … Continue reading →

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When Freedom Rings

Posted on June 30, 2015 by Patti Fralix

With the birth of our nation’s independence being celebrated this week, the subject of freedom comes to mind. Other things come to mind as well, some troubling. We are living in a very complex world, with many competing beliefs which … Continue reading →

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Don’t (Just) Do What You Are Told; Think for the Customer!

Posted on June 16, 2015 by Patti Fralix

My husband and I are in the process of renovating our beach condos.  We have two on the same landing; one we rent, and one we use for us personally, and also share with our family and friends.  These condos … Continue reading →

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A Friend’s Perspective on Beauty and Friendship

Posted on June 11, 2015 by Patti Fralix

I am most fortunate to belong to a group of women friends who have been in a Lunch Bunch together for more than ten years.  We take turns treating our group to lunch once a month. (Most of us are … Continue reading →

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Language Matters!

Posted on June 3, 2015 by Patti Fralix

It’s in the SAUCE has several meanings, as some of you know from reading my other posts. One meaning is the importance of effective communication.  One application of this is the importance of choosing a direct and/or indirect communication style, … Continue reading →

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Can We/Will We Change?

Posted on May 19, 2015 by Patti Fralix

Can we elevate our standards in speaking, writing and behavior? I believe it is time to do so. Enough already. Do we really need to talk and write in disrespectful language? Are we able to use proper, positive and respectful … Continue reading →

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We Are Never Off Duty

Posted on May 12, 2015 by Patti Fralix

Do people buy your product, or do they buy You?  This question occurred to me while I was at an international Textile show last week in Frankfurt, Germany.  It was a very high tech show, with many different companies showcasing … Continue reading →

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