Category Archives: Relationships

When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

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A New Year, A New Me!

Posted on January 5, 2016 by Patti Fralix

It is common for many people to make New Year’s resolutions to improve themselves.  These improvements include losing weight, exercising more, and eliminating unhealthy habits, such as smoking, alcohol, over spending, and clutter.  For some people their improvements are to … Continue reading →

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The Gift of Presence

Posted on December 30, 2015 by Patti Fralix

Christmas 2015 is behind us, and New Year’s 2016 is immediately before us.  Before we reflect on the year that has passed and the year that is before us, let’s focus on where we are now.  The word that comes … Continue reading →

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The Kindness of Strangers

Posted on December 17, 2015 by Patti Fralix

The airline staff person noticed I was trying to get my bag off of the conveyer belt, and he smiled and said, “May I help you with that?”  I said, “Thank you.”  He replied, “No, thank YOU for flying American, … Continue reading →

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Thanksgiving and Thankfulness

Posted on December 4, 2015 by Patti Fralix

Thanksgiving 2015 has come and gone, and right behind it is Christmas!  Before I get too immersed in Christmas preparations, I want to celebrate with a thankful heart the blessings of Thanksgiving. Thanksgiving is my favorite holiday.  The reasons for … Continue reading →

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The Courage To Let Go

Posted on November 4, 2015 by Patti Fralix

Courage is a very big thing.  It takes courage to face life’s big challenges, and we all know some people who are facing those.  Such as the big C, and that does not refer to Courage, but to Cancer.  I … Continue reading →

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Relationships Through The Years

Posted on October 27, 2015 by Patti Fralix

When asked, most people would list relationships, especially family and friends, as most important, yet their calendar would indicate otherwise.  This time of the year many are with family more than at other times.  But what about friends?  Do you … Continue reading →

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Hope & Focus

Posted on October 21, 2015 by Patti Fralix

At my soon to be 64 years, I am well aware that I will run out of life before I run out of living.  I do not know when that will happen, but I do know that it will likely … Continue reading →

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Creating A Healthy Workplace

Posted on October 15, 2015 by Patti Fralix

Since 1993 my career has been focused on creating positive change in work, life and family for individuals, teams, and systems. One of my passions is creating happier, healthier, and productive workplaces. My reason for this is that most people … Continue reading →

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We Are Never Off Duty

Posted on September 24, 2015 by Patti Fralix

Some of you will remember the wise words of your mother, telling you to always make sure that you are wearing clean with no holes underwear, in case you are involved in an accident!  A nurse friend of mine testifies … Continue reading →

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