Tag Archives: customer service

Love Your Customers

Posted on February 15, 2017 by Patti Fralix

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading →

Posted in Uncategorized | Tagged , , | 1 Comment

WOW Customer Experiences!

Posted on August 25, 2016 by Patti Fralix

Different customers want and expect different things from the businesses they support.  While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction.  It just makes sense that since there … Continue reading →

Posted in Uncategorized | Tagged | Leave a comment

Service Recovery

Posted on August 10, 2016 by Patti Fralix

It is my favorite restaurant, and has been for more than 20 years.  It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading →

Posted in Relationships | Tagged , , , | Leave a comment

Service

Posted on July 15, 2016 by Patti Fralix

Ok, I admit it; I often lack patience.  Anyone who knows me well would attest to this fact.   But I think the lack of service that I have experienced lately would test anyone’s patience.  Although my good friend MoMo … Continue reading →

Posted in Relationships | Tagged | Leave a comment

Be A Customer Advocate

Posted on March 18, 2016 by Patti Fralix

An experience with a sales associate in a store in Alabama last week impressed upon me the need for a customer advocate.  I was reminded of my health care background, and the role of a patient advocate.  When I experienced … Continue reading →

Posted in Relationships | Tagged , , , , | Leave a comment

We are Experiencing Higher than Normal Call Volume at this Time!

Posted on March 3, 2016 by Patti Fralix

You know that when you call a business and you hear those words, you might as well get a cup of coffee and sit down with a magazine with your phone on speaker phone, for you will be waiting quite … Continue reading →

Posted in Uncategorized | Tagged , , | Leave a comment

Please Come Back!

Posted on February 25, 2016 by Patti Fralix

  It was a busy morning, made even more so by having to FedEx a Visa application for my husband while on the way out of town.   While he was in Walgreens having a passport photo taken to accompany the … Continue reading →

Posted in Relationships | Tagged , , , , , | 2 Comments

Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading →

Posted in Relationships | Tagged , , , , , | Leave a comment

When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

Posted in Relationships | Tagged , , , , | Leave a comment

Customer Disservice

Posted on July 28, 2015 by Patti Fralix

There have been many examples of lack of service that I have experienced lately, and likely, you as well. It makes me wonder how businesses expect to stay in business! Is the customer no longer important at all? Do companies … Continue reading →

Posted in Relationships | Tagged , , , , | Leave a comment