Tag Archives: loyalty

Service Successes and Failures 

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

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Confidence, Competence, and Commitment

Posted on May 10, 2024 by Patti Fralix

These are challenging times. Prices on most everything have increased, there is job and career insecurity for many people, and the world’s problems continue to cause us great concern. What can we do to manage these times? When things are … Continue reading →

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Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

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Surround Yourself with Loyal Friends

Posted on January 25, 2017 by Patti Fralix

We have a new President.  There has been much in the news in the past few months about our election, the candidates, and the different opinions about what’s best for our country.  Then in November, the electorate voted, and on … Continue reading →

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