Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Christmas Traditions and Memories

Posted on December 28, 2018 by Patti Fralix

The live trees are bare, soon to be disposed of. The decorations are back in their boxes. The candle lights that graced the window sills are dark. Christmas 2018 is now history. But before it passes completely, a few traditions … Continue reading →

Posted in Christmas, love, traditions | Tagged 2018, candle, Christmas, circle of life, customized Christmas tree ornaments, decorations, Dr. Danks, Elsie, England, family, Fralix, friends, Georgia, Gina, handcrafted ornaments, holiday, Mary Grace, memories, Mike Fralix, Nana, Ornaments, Patti Fralix, Tara, The Fralix Group, traditions, trees, Virginia, White House ornaments | Leave a comment

The Gift(s) of the Season

Posted on December 21, 2018 by Patti Fralix

With only a few days left until Christmas, many people are scurrying around finishing up last minute shopping. Then there are those whose shopping has not involved scurrying around at all. Many of those have had Amazon and other deliveries … Continue reading →

Posted in Christmas, life | Tagged 2019, Amazon, Christ, Christmas, Christmas season, Christmas Trees, experiences, focus, Fralix, gift cards, gift giving, gifts, grandchildren, holiday, online, Patti Fralix, possessions, presence, presents, season, shopping, The Fralix Group, things, wrapping | 1 Comment

The Gift(s) of Friends

Posted on December 12, 2018 by Patti Fralix

This is the most wonderful time of the year! And when I say “this,” I am referring to Thanksgiving to New Years, with Christmas a very important part of the season. Our family hosted 64 family members for Thanksgiving, with … Continue reading →

Posted in gratitude, life, Relationships | Tagged Christmas, decorate, family, Fralix, friend, friends, friendship, gift, gift of friends, gifts, heart, holidays, lifetime, love, meaningful gifts, memories, Ornaments, Patti Fralix, People, present, Raleigh, reason, relationship, relationships, season, snow, The Fralix Group | 2 Comments

Let the Words of My Mouth Be Acceptable

Posted on December 8, 2018 by Patti Fralix

This week in our country we have witnessed an almost miracle; the return to civility. The death of George H.W. Bush, America’s 41st President, made most people stop the negativity and reflect on the life and legacy of this man … Continue reading →

Posted in hope, life, Relationships | Tagged 41st President, Changing Me from the Inside Out, country, faith, family, Fralix, gates, Gates of Speech, George H.W. Bush, God Bless America, Hurricane Irma, is it kind, Is it necessary, is it the right time, Is it true, legacy, life, Patti Fralix, politics, president, relationships, St. Maarten, The Fralix Group | Leave a comment

Home Alone

Posted on November 28, 2018 by Patti Fralix

My last blog post was about our wonderful Thanksgiving with 64 family and friends. They all left Friday and Saturday. Sunday was a quiet day. Mike and I went to church, and our pastor’s sermon was on Mary and Martha. … Continue reading →

Posted in family, gratitude, Relationships, thankful | Tagged "the work", alone, dishes, family, Fralix, guilt, heart, home, laundry, loneliness, loved ones, Martha, Mary, message, Mike Fralix, mom, mother, Patti Fralix, sadness, thankful, Thanksgiving, The Fralix Group, turkey | 3 Comments

Blessed and Thankful

Posted on November 25, 2018 by Patti Fralix

The last of our 64 family and friends who graced our tables and our lives at Thanksgiving this year just departed. I made the comment to some this morning that everyone leaves between yesterday and today and Mike and I … Continue reading →

Posted in family, gratitude, thankful | Tagged 34th year, angie henle, blessed, celebration of family, children, cousins, dad, family, family affair, fathers, Florida, Fralix, Fralix Family, friends, grandchildren, grateful, hearts, labor of love, love, loved ones, Maryland, memories, Mike Fralix, mothers, North Carolina, Patti Fralix, prayer, Raleigh, spogga hashway, tables, thankful, Thanksgiving, time, together | 2 Comments

A Reason, A Season, or A Lifetime

Posted on November 14, 2018 by Patti Fralix

You may have heard of “A Reason, A Season, or A Lifetime” before seeing it here, but this phrase was new to me when I heard it last night. Someone I had just met mentioned this phrase, and although I … Continue reading →

Posted in change, life, Relationships | Tagged a lifetime, a reason, a season, celebrate, change, disappointment, experience, family, Fralix, friends, friendship, friendships, growth, happiness, last, lesson, lifetime, memories, Patti Fralix, reason, relationship, relationships, season, seasons, The Fralix Group | 6 Comments

Out of the Mouths of Babes

Posted on November 9, 2018 by Patti Fralix

Our oldest granddaughters, Mary Grace who is 13, and Elsie who is 11, were having a conversation recently about one of their leaders. I decided to listen in, and I am so glad that I did, for there was a … Continue reading →

Posted in change, family, Leadership | Tagged 65, action, action oriented, change, doers, don't just be a think tank, Elsie, in our heads, knowledge, leaders, Mary Grace, Mike Fralix, mouths of babes, Patti Fralix, theory, thinkers | 2 Comments

The Doors of Maastricht

Posted on October 30, 2018 by Patti Fralix

What does a writer do when the well is dry? One option is to dig deeper. Another is to go within oneself, searching for the message that needs to be delivered. Another option is to post more photos, fewer words! … Continue reading →

Posted in hope, life, travel | Tagged beautiful doors, blog, doors, entrance, exit, International Apparel Federation, leather bag, leather shop, Maastricht, Netherlands, photos, red hat door, transition | 2 Comments

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments