Tag Archives: business

It’s in The SAUCE!

Posted on April 21, 2016 by Patti Fralix

Those who have followed my musings may remember my It’s in the SAUCE! Personality tool. I developed this 20 question tool almost twenty years ago with the original goal being to quickly and accurately determine dominance, and the ability of … Continue reading →

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Communicating Your Personal Brand in the Digital Age

Posted on April 14, 2016 by Patti Fralix

It will be no surprise to anyone to read that we are all living in a digital world today. What might surprise some is the depth to which this has changed our ability to communicate effectively in general. This is … Continue reading →

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We are Experiencing Higher than Normal Call Volume at this Time!

Posted on March 3, 2016 by Patti Fralix

You know that when you call a business and you hear those words, you might as well get a cup of coffee and sit down with a magazine with your phone on speaker phone, for you will be waiting quite … Continue reading →

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Please Come Back!

Posted on February 25, 2016 by Patti Fralix

  It was a busy morning, made even more so by having to FedEx a Visa application for my husband while on the way out of town.   While he was in Walgreens having a passport photo taken to accompany the … Continue reading →

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Competition-Healthy, or Not?

Posted on February 9, 2016 by Patti Fralix

Our 9 year old granddaughter Elsie is a gymnast.  She had a gymnastics meet this past weekend, and did quite well.  This was her first meet at Level 4, and we were all (her mother and I, to be exact!) … Continue reading →

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Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading →

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When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

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Thinking Outside The Triangle™

Posted on October 8, 2015 by Patti Fralix

  Many business people today are well aware that innovation is the key to success in the present and future.  Not nearly as many people are clear about how to make innovation happen.  Too may of us are simply doing … Continue reading →

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Reality and Renewal

Posted on August 20, 2015 by Patti Fralix

Last week I had the privilege of facilitating a strategic planning advance (my word for retreat!) at Auburn University.   Some of my research for that and the insights provided has me still pondering.  The Department head wanted some of the … Continue reading →

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The “How” to Create the Best Culture for Your Business

Posted on August 12, 2015 by Patti Fralix

There is no magic to creating the right culture; it is simple, but not easy.  Think of different businesses that are known by the masses.  Apple, Starbucks and Chick fil a come to mind.  All of these are successful, and … Continue reading →

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