Tag Archives: business

Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading →

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When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

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Thinking Outside The Triangle™

Posted on October 8, 2015 by Patti Fralix

  Many business people today are well aware that innovation is the key to success in the present and future.  Not nearly as many people are clear about how to make innovation happen.  Too may of us are simply doing … Continue reading →

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Reality and Renewal

Posted on August 20, 2015 by Patti Fralix

Last week I had the privilege of facilitating a strategic planning advance (my word for retreat!) at Auburn University.   Some of my research for that and the insights provided has me still pondering.  The Department head wanted some of the … Continue reading →

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The “How” to Create the Best Culture for Your Business

Posted on August 12, 2015 by Patti Fralix

There is no magic to creating the right culture; it is simple, but not easy.  Think of different businesses that are known by the masses.  Apple, Starbucks and Chick fil a come to mind.  All of these are successful, and … Continue reading →

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Customer Disservice

Posted on July 28, 2015 by Patti Fralix

There have been many examples of lack of service that I have experienced lately, and likely, you as well. It makes me wonder how businesses expect to stay in business! Is the customer no longer important at all? Do companies … Continue reading →

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Can We/Will We Change?

Posted on May 19, 2015 by Patti Fralix

Can we elevate our standards in speaking, writing and behavior? I believe it is time to do so. Enough already. Do we really need to talk and write in disrespectful language? Are we able to use proper, positive and respectful … Continue reading →

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Responding, Not Reacting

Posted on April 28, 2015 by Patti Fralix

Being defensive is one of the most ineffective behaviors we can exhibit. Unfortunately this behavior is all too common. It is much more effective to respond, not react, even when what we are hearing or feeling could trigger defensiveness in … Continue reading →

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Facebook Foibles

Posted on April 21, 2015 by Patti Fralix

I admit that I am late to the Facebook party.  Until recently, I only accessed Facebook to see pictures of my grandchildren.  Early this year, I decided to get serious about social media, and as such have been much more … Continue reading →

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What In The World Were/Are They Thinking?!

Posted on March 17, 2015 by Patti Fralix

For the past few blog posts, we have been discussing Managing Differences through Communication.   In one of those posts we discussed the Golden Rule and the Platinum Rule.  Last week we discussed Listening.  This week we will discuss some of … Continue reading →

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