Tag Archives: business

My Book Launch

Posted on June 23, 2017 by Patti Fralix

The publication of my second book, A Year in the Life of a Recovering Spendaholic, occurred this past March.  Many of you have been so kind in your remarks about the book, and I sincerely thank you for your support.  … Continue reading →

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My New Book Is Live!

Posted on April 6, 2017 by Patti Fralix

More than ten years ago, I began a journey, a journey to address my Spendaholic behavior.  I wanted to be in control of my spending, and to do so, I knew that it would require major change.  I decided that … Continue reading →

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Love Your Customers

Posted on February 15, 2017 by Patti Fralix

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers?  Or do you provide exceptional service all year long, like one … Continue reading →

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It’s in The SAUCE!

Posted on April 21, 2016 by Patti Fralix

Those who have followed my musings may remember my It’s in the SAUCE! Personality tool. I developed this 20 question tool almost twenty years ago with the original goal being to quickly and accurately determine dominance, and the ability of … Continue reading →

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Communicating Your Personal Brand in the Digital Age

Posted on April 14, 2016 by Patti Fralix

It will be no surprise to anyone to read that we are all living in a digital world today. What might surprise some is the depth to which this has changed our ability to communicate effectively in general. This is … Continue reading →

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We are Experiencing Higher than Normal Call Volume at this Time!

Posted on March 3, 2016 by Patti Fralix

You know that when you call a business and you hear those words, you might as well get a cup of coffee and sit down with a magazine with your phone on speaker phone, for you will be waiting quite … Continue reading →

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Please Come Back!

Posted on February 25, 2016 by Patti Fralix

  It was a busy morning, made even more so by having to FedEx a Visa application for my husband while on the way out of town.   While he was in Walgreens having a passport photo taken to accompany the … Continue reading →

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Competition-Healthy, or Not?

Posted on February 9, 2016 by Patti Fralix

Our 9 year old granddaughter Elsie is a gymnast.  She had a gymnastics meet this past weekend, and did quite well.  This was her first meet at Level 4, and we were all (her mother and I, to be exact!) … Continue reading →

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Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading →

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When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

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