Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

A Thoughtful and Sad Week

Posted on September 28, 2023 by Patti Fralix

The last week of September is one that I do not look forward to, at least in recent years. This is the week that we celebrate the birthdays, lives, and deaths of two of my favorite men, father surrogate Uncle … Continue reading →

Posted in family, life, love | Tagged Bryan Townsend, change, death, family, Fralix, friends, life, Patti Fralix, relationships, seize the moment, September, spending time together, The Fralix Group, time | Leave a comment

Working Hard on Ourselves

Posted on September 21, 2023 by Patti Fralix

Jim Rohn, one of my heroes, said many years ago, “Work harder on yourself than you do on your job.” This relates to personal development. It means reading books that expand our minds, attending seminars that help us grow, and … Continue reading →

Posted in best self, change | Tagged change, commitment, dedication, Fralix, habits, Jim Rohn, just getting by, life, love yourself, Patti Fralix, self improvement, sugar addiction, The Fralix Group, Working hard on ourselves | Leave a comment

The Importance of Information

Posted on September 14, 2023 by Patti Fralix

Most would agree that time is our most valuable resource. Once time has passed, we cannot get it back. As I age, I am so much more aware of the importance of making every minute count. That makes the subject … Continue reading →

Posted in conflict, Relationships | Tagged aging, change, conflict, every minute counts, family, Fralix, how to share information, inaccurate information, incomplete information, loe, love, Patti Fralix, social media, The Fralix Group, The importance of information, time, Time is our most valuable resource, tone of voice | Leave a comment

A Lovely Week in St. Maarten

Posted on September 6, 2023 by Patti Fralix

Mike and I are having a relaxing and beautiful vacation in St. Maarten. We arrived on 8/26 and are here for two weeks. Our first week was filled with reacquainting ourselves to the island, both the Dutch and French sides. … Continue reading →

Posted in travel | Tagged change, Fralix, friends, Jimmy Buffet, life, long life, luxuries, material possessions, Minimalism, new friends, Patti Fralix, relationships, St. Maarten, The Fralix Group, vacation, Welcome to Beirut | Leave a comment

Greetings from St. Maarten!

Posted on August 29, 2023 by Patti Fralix

Mike and I arrived here for our two-week vacation on Saturday. I am always amazed at the beauty all around. From the 37 beaches, (not that we have been to all of them!) to the mountains visible from airport road, … Continue reading →

Posted in gratitude, thankful, travel | Tagged Changing Me from the Inside Out, Fralix, friends, Joe's Jewelry, life, Patti Fralix, relationships, St. Maarten, The Fralix Group, vacation | 2 Comments

Still In Process

Posted on August 25, 2023 by Patti Fralix

I do not know why I have had, and still have, so much stuff. I am still cleaning out and finding all kinds of things, many of which I do not want to part with. While I haven’t yet conquered … Continue reading →

Posted in best self, change, life | Tagged change, effective relationships, empathy, Fralix, journey, life, Patti Fralix, relationships, self-awareness, self-motivation, self-regulation, The Fralix Group | 2 Comments

A Few Thoughts

Posted on August 17, 2023 by Patti Fralix

On the drive recently to the mountains to pick up granddaughter Virginia from camp, I listened to Audible. 101 ESSAYS that will CHANGE the way YOU THINK by Brianna Wiest, which I had listened to previously, has some wonderful nuggets … Continue reading →

Posted in best self, business, change | Tagged 101 essays that will change the way you think, Brianna Wiest, change, Fralix, life, Patti Fralix, The Fralix Group, thoughts, wisdom | Leave a comment

The Mountains and Camp Merrie-Woode Are Calling

Posted on August 11, 2023 by Patti Fralix

With temperatures hovering around a hundred degrees in our area for too many days, a trip to the mountains this week was a welcome reprieve. I drove to Sapphire, NC to meet daughter Tara for camp pick-up of granddaughter Virginia … Continue reading →

Posted in family, life, traditions | Tagged cabin, Camp Merrie-Woode, Cashiers, change, family, Fralix, Highlands, life, mountains, North Carolina, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, Virginia | Leave a comment

Having Fun at Work

Posted on August 3, 2023 by Patti Fralix

Mike and I spent the weekend cleaning out the remaining boxes from our move that were still in the garage. It was painful and yet also heartwarming. Not only did we have to make decisions about what Not to keep, … Continue reading →

Posted in business, Relationships, service | Tagged be willing to do what you ask others to do, business, Classic Coffees, customer service, enjoy what you do and have fun while you work, Fralix, having fun at work, Jeff Vojta, life, love those chairs, love those tables, Mike Fralix, Patti Fralix, relationships, serve your customer, take time to laugh at yourself, The Flying Cloud, treat all people fairly, work hard and play hard | 2 Comments

Give Your Customers What They Want

Posted on July 28, 2023 by Patti Fralix

The customer tells us what they want and expect, but too often we aren’t listening. Or we may hear, and fail to do what is desired or expected. Then what could be a good experience becomes a disappointing one. I … Continue reading →

Posted in service | Tagged appreciation, business, customer service, customers, Fralix, life, Patti Fralix, relationships, service, The Fralix Group | 1 Comment